AIR FREIGHT CUSTOMER SERVICE AGENT Resume Example
Love this resume?Build Your Own Now
AIR FREIGHT CUSTOMER SERVICE AGENT
Summary
Dedicated, reliable and motivated logistics professional with extensive knowledge in all operational and financial aspects of freight forwarding industry.
Highlights
|
|
Experience
05/2015 to 05/2016
AIR FREIGHT CUSTOMER SERVICE AGENTCompany Name - City, State
- Review, validate and process new customer orders and requests.
- Receive and track P.O.s/bookings from importers or exporters accordingly to give updates directly to customers.
- Arrange pick up/transfer of cargo.
- Communicate and ensure release of the import freight from air carriers or CFS stations.
- Notify customers/ customs broker of shipment arrival.
- Define appropriate metrics and measurementsto drive results.
- Coordinate rush orders and order changes, as communicate all emergencies, delays and carrier schedules to customers.
- Issue shipment handling instructions to all relevant parties.
- Assist sales in compiling quotes by providing rates, tariffs, etc.
- Prepare invoices for every shipment on going and send it out to the correct billing parties to assure payment.
- Complete all necessary customs documents and other paperwork.
Sap System knowledge.
02/2015 to 04/2015
PERSONAL BANKERCompany Name - City, State
- Process securities transactions, fund transfers, margin accounts for customers.
- Open new checking or savings accounts to customers depending on their needs.
- Help customers every day with their accounts issues offering the best customer service.
- Manage large amounts of money in a organized manner following established procedures.?
09/2014 to 01/2015
INTERNSHIPS AS AN ASSISTANT IN CUSTOMS OPERATIONS DEPARTMENTCompany Name - City, State
- Under the direction of “Ensenada, Baja California, Mexico Customs – review and process import and export of goods and merchandise.
- Determine and apply tariff rates on goods and merchandise.
- Verify correct use of HTS numbers.
- Prepare fact and administrative proceedings in custom matters
- Review and evaluate goods by sampling.
- Being in touch with importers and exporters agents to have all the necessary documentation to process shipments in customs systems.
- Provide agents with release of "pedimentos".
10/2013 to 01/2014
SALES ASSISTANT Company Name - City, State
- Provide exemplary customer service to diverse group of customers.
- Manage cash, credit card and check transactions.
- Supervise daily and weekly sales and generate detailed sales reports.
Education
2014
INTERNATIONAL BUSINESS: BUSINESS POLYTHECNIC UNIVERSITY OF ZACATECAS - City, State, MEXICO
Languages
Bilingual (Oral and Written Skills in Spanish/English – Obtained
TOEFL Certification in English).
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Measurable results
- Typos
Resume Overview
School Attended
- POLYTHECNIC UNIVERSITY OF ZACATECAS
Job Titles Held:
- AIR FREIGHT CUSTOMER SERVICE AGENT
- PERSONAL BANKER
- INTERNSHIPS AS AN ASSISTANT IN CUSTOMS OPERATIONS DEPARTMENT
- SALES ASSISTANT
Degrees
- INTERNATIONAL BUSINESS : BUSINESS
