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AIR FREIGHT CUSTOMER SERVICE AGENT Resume Example

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AIR FREIGHT CUSTOMER SERVICE AGENT
Summary
Dedicated, reliable and motivated logistics professional with extensive knowledge in all operational and financial aspects of freight forwarding industry.
Highlights
  • Imports and exports procedures knowledge
  • ?Global logistics
  • Customer service-oriented
  • Always willing to learn
  • Works well independently 
  • Excellent problem-solving
  • Decision-making skils
Experience
05/2015 to 05/2016
AIR FREIGHT CUSTOMER SERVICE AGENTPANALPINA, INC - Denver, CO
  • Review, validate and process new customer orders and requests.
  • Receive and track P.O.s/bookings from importers or exporters accordingly to give updates directly to customers.
  • Arrange pick up/transfer of cargo.
  • Communicate and ensure release of the import freight from air carriers or CFS stations.
  • Notify customers/ customs broker of shipment arrival.
  • Define appropriate metrics and measurements to drive results.
  • Coordinate rush orders and order changes, as communicate all emergencies, delays and carrier schedules to customers.
  • Issue shipment handling instructions to all relevant parties.
  • Assist sales in compiling quotes by providing rates, tariffs, etc.
  • Prepare invoices for every shipment on going and send it out to the correct billing parties to assure payment.
  • Complete all necessary customs documents and other paperwork.

Sap System knowledge.

    02/2015 to 04/2015
    PERSONAL BANKERACADEMY BANK CO - DENVER, CO
    • Process securities transactions, fund transfers, margin accounts for customers.
    • Open new checking or savings accounts to customers depending on their needs.
    • Help customers every day with their accounts issues offering the best customer service.
    • Manage large amounts of money in a organized manner following established procedures.?
    09/2014 to 01/2015
    INTERNSHIPS AS AN ASSISTANT IN CUSTOMS OPERATIONS DEPARTMENTENSENADA NATIONAL CUSTOMS OF MEXICO - ENSENADA, BC/MEXICO
    • Under the direction of “Ensenada, Baja California, Mexico Customs – review and process import and export of goods and merchandise.
    • Determine and apply tariff rates on goods and merchandise.
    • Verify correct use of HTS numbers.
    • Prepare fact and administrative proceedings in custom matters
    • Review and evaluate goods by sampling.
    • Being in touch with importers and exporters agents to have all the necessary documentation to process shipments in customs systems.
    • Provide agents with release of "pedimentos".
    10/2013 to 01/2014
    SALES ASSISTANT HIGHLANDER SMOKE SHOP - GREELEY, CO
    • Provide exemplary customer service to diverse group of customers.
    • Manage cash, credit card and check transactions.
    • Supervise daily and weekly sales and generate detailed sales reports. 
    Education
    2014
    INTERNATIONAL BUSINESS: BUSINESS POLYTHECNIC UNIVERSITY OF ZACATECAS - FRESNILLO, ZACATECAS, MEXICO
    Languages
    Bilingual (Oral and Written Skills in Spanish/English – Obtained TOEFL Certification in English).
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    Resume Overview

    Companies Worked For:

    • PANALPINA, INC
    • ACADEMY BANK CO
    • ENSENADA NATIONAL CUSTOMS OF MEXICO
    • HIGHLANDER SMOKE SHOP

    School Attended

    • POLYTHECNIC UNIVERSITY OF ZACATECAS

    Job Titles Held:

    • AIR FREIGHT CUSTOMER SERVICE AGENT
    • PERSONAL BANKER
    • INTERNSHIPS AS AN ASSISTANT IN CUSTOMS OPERATIONS DEPARTMENT
    • SALES ASSISTANT

    Degrees

    • INTERNATIONAL BUSINESS : BUSINESS

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