Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated, reliable and motivated logistics professional with extensive knowledge in all operational and financial aspects of freight forwarding industry.
Highlights
Imports and exports procedures knowledge
Global logistics
Customer service-oriented
Always willing to learn
Works well independently
Excellent problem-solving
Decision-making skils
Experience
04/2015 to 04/2016AIR FREIGHT CUSTOMER SERVICE AGENTS&T Bank | Greensburg, PA,
Review, validate and process new customer orders and requests.
Receive and track P.O.s/bookings from importers or exporters accordingly to give updates directly to customers.
Arrange pick up/transfer of cargo.
Communicate and ensure release of the import freight from air carriers or CFS stations.
Notify customers/ customs broker of shipment arrival.
Define appropriate metrics and measurements to drive results.
Coordinate rush orders and order changes, as communicate all emergencies, delays and carrier schedules to customers.
Issue shipment handling instructions to all relevant parties.
Assist sales in compiling quotes by providing rates, tariffs, etc.
Prepare invoices for every shipment on going and send it out to the correct billing parties to assure payment.
Complete all necessary customs documents and other paperwork.
Sap System knowledge.
01/2015 to 03/2015PERSONAL BANKERArthur J Gallagher & Co. | Round Rock, TX,
Process securities transactions, fund transfers, margin accounts for customers.
Open new checking or savings accounts to customers depending on their needs.
Help customers every day with their accounts issues offering the best customer service.
Manage large amounts of money in a organized manner following established procedures.
08/2014 to 2015INTERNSHIPS AS AN ASSISTANT IN CUSTOMS OPERATIONS DEPARTMENTENSENADA NATIONAL CUSTOMS OF MEXICO | City, STATE,
Under the direction of “Ensenada, Baja
California, Mexico Customs – review and process import and export of goods and
merchandise.
Determine and apply tariff rates on goods and merchandise.
Verify correct use of HTS numbers.
Prepare fact and administrative
proceedings in custom matters
Review and evaluate goods by sampling.
Being in touch with importers and exporters agents to have all the necessary documentation to process shipments in customs systems.
Provide agents with release of "pedimentos".
09/2013 to 2014SALES ASSISTANT HIGHLANDER SMOKE SHOP | City, STATE,
Provide exemplary customer service to diverse group of customers.
Manage cash, credit card and check transactions.
Supervise daily
and weekly sales and generate detailed sales reports.
Education
Expected in 2014INTERNATIONAL BUSINESS | BUSINESS POLYTHECNIC UNIVERSITY OF ZACATECAS, FRESNILLO, ZACATECASGPA:
Languages
Bilingual (Oral and Written Skills in Spanish/English – Obtained
TOEFL Certification in English).
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School Attended
POLYTHECNIC UNIVERSITY OF ZACATECAS
Job Titles Held:
AIR FREIGHT CUSTOMER SERVICE AGENT
PERSONAL BANKER
INTERNSHIPS AS AN ASSISTANT IN CUSTOMS OPERATIONS DEPARTMENT
