Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Hardworking and detail-oriented Manager dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable and computer-savvy. Looking to offer 20 years of experience to challenging new role with room for advancement.

  • Skilled manager
  • Imports and exports
  • Profit and loss accountability
  • Special operations capabilities
  • Account follow-up
  • Ground and air transport
05/2019 to Current
Air Export Special Account Manager/ Import Manager Harris County Highlands, TX,
  • Overlooked the Special account were PA is the control tower.
  • Maintained good communication with customers, provided rates and managed all RFQ's.
  • Negotiated Contracts rates with different carriers in order to provide competitive pricing.
  • Handled all details of these accounts from the Import Ocean and Export ocean & air.
  • Met with customers to discuss issues, concerns, new routes, and make sure that we maintain a good communication with them.
  • Quoted and overlooked all Oversize and project cargo from anywhere in the U.S.
  • Created SOP's for both the customer and office use.
  • Help set them up in our DSV website so they can see on time status of cargo.
  • Negotiated annual freight and consolidation contracts with steamship lines and freight forwarders to obtain best pricing.
  • Coordinated daily transfer shipments with proper documentation logs.
  • Completed accurate US customs filings with secure communications.
  • Drove continuous performance improvement to import functions and metrics.
  • Scheduled and booked transportations for 120 shipments per week.
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
12/2009 to 04/2016
Branch Manager Vanguard Logistics/NACA Logistics City, STATE,
  • Primary responsibility is to ensure that the profitability and viability of the business is in line with company expectations.
  • Weekly sales appointments with Sales staff and without to insure the Branch growth.
  • Micromanagement of the LCL and FCL export sea freight business, CFS/Warehousing, domestic trucking, and Imports.
  • Maintained the following KPI's 1.
  • Volume (CBM for LCL/FAK, TEU for FCL, KGS for Airfreight) & Unit Margin per product.
  • Out of Period Adjustments (OPA's) & Domestic Receivables - Over 60 days 4.
  • Weekly monitoring of container utilization through the "Container Volume Report" in our URGE (Universal Report Generation Engine) which provides container type, number of HBLs and volume as well as other pertinent details through which an assessment of container utilization performance can be monitored and measured.
  • Daily/Weekly monitoring of the booking volume for all products to determine whether the business is on track per the budget.
  • The review should be done by office and to some extent by trade (as the month progresses trends should emerge indicating actual performance against budgeted expectations).
  • Profitability, Volume Performance, Management of the G & A Expenses relative to budget and /or forecast.
  • Maintain and develop business relationship with existing and potential customer bases.
  • Maintain regular contact with our primary carriers & vendors and maintain regular contact with our primary carriers & vendors and contribute to the overall carrier relationship.
  • Develop, recruit, retention and succession plans to meet and maintain business growth.
  • Complete & timely monthly report to RVP to review status of goals set for volume and revenue for the office.
  • Identify monthly progress for initiatives and issues within region.
  • Review of all E&O payments for office / region.
  • Point of contact/responsibility for all AR issues for the office.
  • Maintain relationship and establish contracts for steamship lines for the office.
  • TEAM BUILDING -Work with people in such a manner as to build high morale and group commitment to goals and objectives.
  • Think of innovative solutions and concepts in order to reduce overhead costs and/or increase productivity.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Coordinated special update and conversion projects and monitored key performance metrics.
  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
  • Maximized branch revenue by optimizing daily operations.
  • Networked within communities to identify and capitalize on business opportunities.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Developed annual branch business plan for maximum profitability and effectiveness.
  • Exceeded quarterly sales goals by 35%.
  • Directe 45 direct reports.
  • Designed sales and service strategies to improve revenue and retention.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Developed standard operating procedures.
  • Consistently increased sales by developing key customer relationships.
  • Planned and executed promotional events.
  • Recruited and hired new branch employees.
12/2007 to 12/2009
Operations Manager, TSA Security Coordinator Panalpina Inc. USA City, STATE,
  • Responsible for the Ocean, Air and Ground Transportation department.
  • Timely reporting and compliance with deadlines.
  • Monitor/handle administrative functions, such as:.
  • Cargo Sales Report.
  • Accounts receivables(A/R), foreign and inter-company payables;.
  • Mid-Month and End Month Close out;.
  • Insurance claims;.
  • Yearly Budget preparation.
  • Monthly and Quarterly projections:.
  • Visit Principal customers and accompany sales staff on visits if needed.
  • Sign off on new customer profiles and assist on the initial set up.
  • Negotiate rates with carriers and other vendors and maintained partnership relations.
  • Monitor and update department staff and fellow department heads on market trends/requirements and rate changes.
  • Ensure proper training and education of the department staff and procure cross training.
  • Evaluate staff performance on regular basis the PEAR Process.
  • TSA training and Compliance for all Panalpina Miami, San Juan and Authorized representatives.
  • CCSF Trainings for ETD and Physical search for all warehouse staff.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Managed daily operations, including supervising multiple team members across 2 locations.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
12/1998 to 11/2009
Air Export Manager /Operation Manager Jas Forwarding USA Inc City, STATE,
  • Responsible for the entire Air Export department in transit, Gateway and Special accounts and the AOG team.
  • Maintained a 12-hour deadline for all in transit shipment in route via Miami to Latin America.
  • Negotiated all airline rates and contracts coordinate all flight schedules for the Miami and entire Jas Network for Latin America.
  • Handled all the Cass and airline discrepancy and all the profit and loss reports for the department.
  • Issued all the Insurance claims.
  • Managed all the branch vendors such as Airlines, Trucking Co.
  • And made sure that they were paid on time and disputed discrepancies if needed.
  • TSA and FAA Corporate Trainer.
  • Miami and Tampa Security Coordinator.
  • Maintained the Air export monthly Gross Profit and Personnel cost.
  • Visited directly with customers and assisted them with the development and implementation of their logistic needs.
  • Communicated with global offices by telephone and email to facilitate smooth shipments.
  • Produced, organized and submitted export paperwork to meet all applicable resolutions.
  • Routed, rated and quoted more than 150 international air export shipments per month.
  • Tracked and traced air shipments in order to maintain current status information.
  • Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 12/2001
Bachelor of Arts: Public Relations & International Business
University of Miami - Miami, Fl,
Expected in
Associate of Arts: Business Administration
Florida International University - Miami,Fl,
Activities and Honors
  • Member, Alumni Association

IATA Training

FMC Training

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School Attended

  • University of Miami
  • Florida International University

Job Titles Held:

  • Air Export Special Account Manager/ Import Manager
  • Branch Manager
  • Operations Manager, TSA Security Coordinator
  • Air Export Manager /Operation Manager


  • Bachelor of Arts
  • Associate of Arts

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