Account Manager, Domestic Distribution resume example

Provided support to assigned Business Development Manager and Territory Sales Manager regarding existing and new accounts within the assigned territory which includes OK, KS, MO, AR and Eastern Canada. Respond effectively to incoming sales calls as well as make outgoing sales calls. Accurately enter orders, process, track and follow up to order fulfillment. Actively promote ATG products to customers. Provide thorough product information –offer appropriate product substitutions. Analyze and review historical sales data to accurately forecast production of top 100 skus to ensure product availability to meet customer demands for assigned territories. Respond to incoming customer inquiries on products; assists customers with general information (valid price, shipping information, order status). Maintains customer master data and customer contracts regularly to ensure that pricing and account terms updates are implemented as needed. Work through price negotiations with customers (within defined limits) and effectively document and escalate customer complaints with appropriate departments for resolution. Prepare required export documentation required to accompany orders shipping to Canada. Support assigned outside sales personnel regarding specific customers and provide general sales support to West Sales Team as needed. Consistently update and maintain customer contact database.

• Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
• Maintained current knowledge of product lines by attending regular technical and sales training sessions.
• Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.

Provided administrative support to the Senior Account Engineers within the After Sales Department. Working as a liaison between the Service, Engineering, Production, and Accounting Departments to provide optimal client satisfaction.

Support the After Sales Department in the sale and technical support of equipment, parts and service agreements requested by Clients. Negotiate prices, discount terms and transportation arrangements for goods and services. Prepares, maintains, and reviews purchasing files, reports, and price lists

Interview, visit and work closely with vendors to learn, develop, and obtain desired products and services Post order costs in appropriate accounting system Process, coordinate and track Client requests, orders, and needs.

Monitor and process incoming Client requests and purchase orders. Track requests and purchase orders and provide status updates both internally and to the clients. Available for contact outside of normal business hours. Review requisitions and examine, select, order, and purchase at the most favorable price goods File supporting documentation (e.g. MSDSs, test reports, certificates, etc.) for goods and services purchased Monitor and analyze sales records, trends, or economic conditions to anticipate client buying patterns and determine what the company will sell and how much inventory is needed.

Managed Drill Bit inventory for the Southern Region, worked as a liaison between city and field sales. Administrative duties included end of month billing as well purchasing.

Maintain direct contact between City and Field Sales Teams Sales on jobs in progress, coming up Financials for salesmen (daily) Prepare billing worksheets for returned bits