911 communications specialist resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Professional and mature
  • Strong problem solver
  • Positive reinforcement methods
  • Reliable and punctual
  • Some medical terminology knowledge
  • Understanding in Microsoft Office
  • Basic clerical knowledge
  • Active listener
  • Communication
  • Decision-making
  • Training & Development
  • Teambuilding
  • People skills
  • Flexible
  • Computer skills
  • Reliable and trustworthy
  • Customer service
  • Microsoft Office
02/2018 to Current 911 Communications Specialist Peace Health | Sedro Woolley, WA,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Responded to emergency calls routed by automatic distribution system.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Responded professionally to telephone calls.
  • Submitted accurate and timely daily reports, forms and other documentation.
09/2016 to 02/2018 Certified Nursing Assistant Lkq | Tampa, FL,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Comforted patients and provided each with reassurance and encouragement.
10/2013 to 09/2016 Preschool Teacher's Aide/School Age Lead Teacher Growing God's Kingdom Preschool | City, STATE,

Organized activities that developed children’s physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Frequently substituted in office and classroom areas. Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean. Physically and verbally interacted with children throughout the day. Established and maintained a safe play environment for the children. Taught children personal care behaviors, including toilet training and feeding. Stayed current on all toy and child-related recalls and safety warnings. Two years infant care experience. Two and a half years special-needs childcare experience. Trained in Epi-Pen and allergic reaction emergency procedures. Used clear communication and professionalism to develop constructive relationships with families.

06/2013 to 09/2013 Sales associate/cashier Shoe Carnival | City, STATE, Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash and opening and closing cash registers. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions.
Expected in 2013 to to High School Diploma | West Fork High School, West Fork, Arkansas GPA:
Graduated with honors Recipient of Arkansas Lottery Scholarship

  • Obtained ACIC/NCIC Level II training, as well as the Public Safety Telecommunications within 90 days of employment at WCSO.
  • Certified Training Officer obtained within the first year and a half of employment.
  • Continuing my education by completing at least twenty six hours of courses per year.
  • Dedicated Communications Specialist with four years of experience covering external and internal communications. Known for exceptional organization and prioritization skills to manage multiple, concurrent projects. Eloquent writer with track record of creating consistently engaging content.
  • Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
  • Flexible hard worker ready to learn and contribute to team success.

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Resume Overview

School Attended

  • West Fork High School

Job Titles Held:

  • 911 Communications Specialist
  • Certified Nursing Assistant
  • Preschool Teacher's Aide/School Age Lead Teacher
  • Sales associate/cashier


  • High School Diploma

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