Customer Service Attendant Resume Examples

When you’re trying to land a position as an attendant, it’s important to make sure you include all the relevant skills and information that an employer needs to know about you in your resume. You might be unsure of the type of content that needs to be in this all-important document, but the attendant resume samples on this site can provide you with a bit of guidance on what to include, how to format the document, and what mistakes to avoid. You’ll also get an idea of what the job outlook looks like for various attendant positions.

What content you include in your particular attendant resume depends upon numerous factors, such as how much work experience you have, your education, any certifications that you possess, and so on. In short, there is no one correct way to write an attendant resume, but as you can see from the attendant resume samples presented on this site, there are a few general headings that typically appear across the board. They include the following headings:

• Summary Statement
• Education
• Work Experience
• Skills

As you’ll also see from the attendant resume samples, there are two main structures for resumes. One structure is the chronological one, and the other one is the functional one. The chronological resume dictates that everything within the document is listed in reverse chronological order; whereas the functional resume allows for skills, work experience, and so on to be listed by importance.

Those who specifically received education to enter an attendant career field can most likely utilize the chronological format, but those who are wishing to transfer careers or who have gaps in employment might do best with the functional format. This is because the functional format is less focused on dates and more focused on general skills and accomplishments.

Your summary statement is the first part of your resume that employers see, so it needs to grab the attention of hiring managers and highlight your best skills. Begin by clearly stating the position you’re applying for, and then make it clear why an employer should hire you. Additionally, bring attention to any notable accomplishments you’ve made or intend to make on the job force if you obtain the position. The following summary statements are examples of the type you’ll find in well-written attendant resume samples:

• Dependable and outgoing Flight Attendant who is able to handle any kind of international flight. Adept at delivering premium customer service, maintaining an accurate service schedule on all flights, and maintaining order during the course of a long flight. Specializes in international and cross-country flights.
• Experienced Coffee Shop Attendant who knows a wide variety of recipes and understands the coffee shop experience. Adept at serving customers quickly, keeping a clean coffee shop, and maintaining proper inventory levels. Specializes in local coffee shops and coffee shops that operate around the clock.
• Experienced Parking Attendant with an excellent record for discouraging theft or vandalism in any responsible lot. Adept at treating each vehicle with care, issuing accurate tickets, and offering excellent customer service. Specializes in long-term and airport parking lots.

Begin the education section by listing the highest level of education you’ve received first. No matter whether you’re utilizing the chronological or functional resume format, list education in reverse chronological order from the most recent education to the earliest. If you’ve received college education, don’t list your high school education; if you haven’t completed a college degree, then you may list your high school education.

Be sure to include the degree or diploma obtained, the institution where you received your certification (including the location), and the date you received it.

If you’ve taken any vocational or technical training classes pertaining to the attendant position you’re seeking, list them, but don’t list any classes that are required as part of your curriculum. Additionally, list any special certifications or licenses that you have in this section unless you have several, which would warrant an entire Certifications/Licenses section.

If you’re using the chronological resume format, list your work experience in reverse chronological order.

If you’re utilizing the functional resume format, list your work experience according to order of importance. For instance, the jobs that allowed you to gain the most skills that apply to the position you’re seeking should be listed first.

Regardless of which format you’re using, though, make sure that you don’t just tell the duties that you completed, but that you also tell what you accomplished. For instance, instead of just saying that you provided customers with customer service, state exactly how you provided them with said customer service and how your contribution benefited the company. Connect previous work experience with the type of duties you’ll be expected to perform in your new job position as much as possible to show employers that you’re capable of doing the job.

Action verbs portray confidence and strengthen your resume. Utilizing action verbs that are specific to an attendant position showcases your knowledge of the industry. Some of the action verbs that you’ll most likely find in attendant resume samples include the following:

• Help
• Assist
• Clean
• Stock
• Attend
• Fetch
• Gather
• Watch
• Guard
• Oversee
• Aid
• Facilitate
• Supervise
• Mind
• Inspect
• Serve
• Anticipate
• Await

The following mistakes are examples of ones you won’t see in good attendant resume samples:

• Too long. Resumes are supposed to be short, concise documents that get to the point. Employers don’t have time to read your entire life’s history. The ideal page length for a resume is one page for every 10 years of experience. Multiple pages become messy when they get mixed up in the shuffle of other papers, and stapled resumes simply appear unprofessional.
• Distracting. While you want your resume to stand out from other applicants’ resumes, you want it to do so for the right reasons. Resumes that are too busy with bright colors, various font styles, and sizes and graphics become distracting and take away from the content within the resume. Opt for common fonts like Times New Roman and Arial, and stick to 10- or 12-point font sizes.
• Wrong contact information. While this might seem like an obvious statement, you’d be surprised how many people make mistakes on their contact information. The contact information you provide on your resume is crucial since it’s how employers get in contact with you. Simply transposing the numbers of a phone number or making the slightest of errors can make it so that employers can’t get in touch with you, possibly losing you the job.
• Unnecessary information. Personal information such as links to your Facebook profile, MySpace account, or other social networking profiles should not be included on your resume. Don’t include any personal websites you run either unless they are solely dedicated to your career and are professional in nature. Additionally, don’t include a fax number. While fax numbers were once common on resumes, they aren’t a primary form of hiringanymore, so they are unnecessary and simply make your resume seem outdated, which is why you won’t see them on any good attendant resume samples.
• False information. False information is another avoidance that might seem like an obvious one, but you can, in fact, include false information accidentally. Many times applicants don’t intend to falsify their resumes but end up doing so when they list incorrect dates of employment and so on. If you’re not completely sure of your employment dates, write down the months and years. Only write down what you know for sure because if employers check with your previous companies to verify your employment and receive differing information from, then all your credibility is put into question.
• General resume. While it’s okay to have a general resume template that you follow, make sure you don’t create one general resume and submit it to every job you apply to. As you’ll see from good attendant resume samples, resumes should be tailored to the specific employer you’re applying to. By appealing to employers’ needs, you let them know why they need to hire and how you will assist their companies.

It’s projected that the number of flight attendant jobs will decline by 7 percent from 2012 to 2022, but the number of restaurant and convenience store attendant jobs is projected to grow by 12 percent. Many flight attendants have been furloughed because of economic difficulties, and before new ones can be hired, the furloughed ones must be rehired, so that’s likely the reason for the decrease in flight attendant positions.

However, as the number of restaurants and convenience stores continue to grow and open, they’ll need attendants to attend to them. The job positions in these fields are expected to grow about as fast as the average for all occupations, but economic factors could lead to an increase or decrease in that percentage. Regardless, the rising population will likely dictate the need for more attendants in various career fields, but the actual growth rate for each type of attendant position depends upon the specific industry.