Ashford University - Student Relations Specialist
, , 08/2011 - 04/2013
Academic Advisor
·    Â
Built
a connection to university as single point of contact, advising on award
letters, 1098T, account information-ledger card, stipends, potential shortfalls
and payment plans ensuring financial understanding
·     Advised students from second course
through graduation on academics identifying issues and determining appropriate
resolution strategy ensuring successful entry and retention
Student Relations Specialist
·     Tracked enrolled student progress and
admission counselor follow-up increasing show rate on average by 5% and
ensuring a consistent show rate above 70% through analytic and coaching skills
·     Coached active students weekly utilizing a
communications strategy ensuring student success and retention, and trained and
coached admissions managers and counselors empowering increased knowledge and
performance
·     Collaborated cross functionally
identifying and mitigating student risk through trend analysis, coaching, and
continued education on higher education retention and student success
strategies
Admissions Counselor
·      Counseled prospective students on admissions
and enrollment process scheduling and conducting phone interviews
·     Managed database based on key criteria
utilizing prioritized planning efficiently servicing prospective and current
students
·     Empowered student success in the online
environment addressing academic, financial, classroom, and technical support
demonstrating ethics, integrity, and customer service
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