Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Medical office administration
Trained in eVetPractice Software
Customer interaction
Appointment Scheduling
Business processes and procedures
Fair housing policies
Relationship building and retention
Telephone and email etiquette
Administrative support
Social media knowledge
Multi-line Telephone Systems
Scheduling
Time management
Professional demeanor
Memorization and Recall
Verbal and written communication
Education
Belleville High SchoolBelleville, MIExpected in 06/2011 – –High School Diploma: - GPA:
Work History
Cvs Group Plc - Veterinary Receptionist Elgin, IL, 08/2021 - Current
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Maintained office and waiting room, keeping common areas clean and tidy.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Adhered to strict HIPAA guidelines to protect patient privacy.
The Conam Group - Leasing Professional Portland, OR, 09/2019 - 12/2020
Greeted clients, showed apartments, and prepared leases.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Consistently exceeded target closing rates.
Verified tenant incomes and other information before accepting lease applications.
Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
Distributed and followed up on tenant renewal notices.
Collected monthly rent payments and other fees, always properly recording and processing money.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Collected rent and tracked resident payments and information in computer system.
Held high approval rating and maintained customer loyalty with top-notch service.
The Conam Group - Leasing Professional Calexico, CA, 01/2017 - 09/2019
Greeted clients, showed apartments, and prepared leases.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Consistently exceeded target closing rates.
Verified tenant incomes and other information before accepting lease applications.
Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
Distributed and followed up on tenant renewal notices.
Collected monthly rent payments and other fees, always properly recording and processing money.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Collected rent and tracked resident payments and information in computer system.
Held high approval rating and maintained customer loyalty with top-notch service.
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