LiveCareer-Resume

veterinary receptionist resume example with 5 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized Patient Service Representative with 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to your team.

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in athena .

Helpful Patient Service Representative with 6 years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of orthopedic and commitment to patient happiness.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Dependable PSR serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Skills
  • Flexible and Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Self-motivated professional
  • G-Suite
  • Microsoft Office
  • Active Listening
  • Teambuilding
  • MS Office
  • Data Entry
  • Responsible
  • Decision Making
  • Good listening skills
  • Leadership
  • Organization and Time Management
  • Punctual and Hardworking
  • Clinic Administration
  • Program Options
  • Admissions Screening
  • Medical History Documentation
  • Risk Management Assessments
  • Bilingual Spanish and English
  • Word Processing
  • Forms and Spreadsheet Creation
  • Claims Handling and Coverage Verification
  • Financial Recordkeeping
  • System Verification
  • Legal Liability Research
  • Quality Improvement Activities
  • HCPCS Compliance
  • Billing Issue Resolution and Support
  • Professional Bedside Manner
  • Spanish Fluency
  • Pre-Employment Screening
  • Patient Appointment Management
  • Medical Services Administration
  • Delinquent Accounts Monitoring
  • Insurance Form Processing
  • Benefits Explanations
  • Telephonic Triage
  • Medical Billing
  • Interpreting Physician Orders
  • Multi-Line Telephone Systems
  • Appointment Confirmation
Education
Eastwood High School El Paso, TX Expected in 06/2017 High School : - GPA :
  • Elected Captain of Choir Team
  • Member of National Honor Society, Basketball Team , 365 Community service club , student council.
Work History
Alliance Animal Health - Veterinary Receptionist
Nashville, TN, 08/2017 - 09/2019
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Entered data from pet records and office visits into computer system.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Answered owner animal health questions and advised on best care practices.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Checked patient insurance, demographic and health history to keep information current.
  • Completed and filed financial documentation for accounting purposes.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Completed patient referrals to other medical specialists.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Enhanced office productivity by handling high volume of callers per day.
Intermountain Healthcare - PSR
Spanish Fork, UT, 09/2019 - 08/2020
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled and reviewed medical charts.
  • Educated patients on medicine and at-home healthcare tools.
  • Generated monthly statements to check outstanding balances.
  • Explained plans for treatment and payment options.
  • Reviewed daily care slips for doctors.
  • Balanced deposits and credit card payments each day.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Adhered to social distancing protocols and wore mask or face shield.
Intermountain Healthcare - PSR
Richfield, UT, 08/2020 - 08/2022
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled and reviewed medical charts.
  • Educated patients on medicine and at-home healthcare tools.
  • Generated monthly statements to check outstanding balances.
  • Explained plans for treatment and payment options.
  • Reviewed daily care slips for doctors.
  • Balanced deposits and credit card payments each day.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Taught patients and families to use at-home medical equipment.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Adhered to social distancing protocols and wore mask or face shield.
Languages
English :
Native or Bilingual
Negotiated :
Spanish :
Native or Bilingual
Negotiated :
ASL :
Limited Working
Negotiated :

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Eastwood High School

Job Titles Held:

  • Veterinary Receptionist
  • PSR
  • PSR

Degrees

  • High School

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: