Veterinary Receptionist Resume Example
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VETERINARY RECEPTIONIST
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 8+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Skills
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Experience
Veterinary Receptionist | 10/2020 to Current
Veterinary Emergency Group - Boston , MA
Veterinary Emergency Group - Boston , MA
- Worked with clients to processes all financial transactions.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 50+ animals per day.
- Processed financial transactions for clients.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Updated patient financial information to promote accurate record keeping.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Answered 80+ average daily phone calls to schedule appointments and address patient inquiries.
- Prepared and sent financial statements to support bookkeeping functions.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Addressed, documented and responded to incoming correspondences to address client queries.
- Digitized many medical records and organized files in eVet software.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Called patients to schedule surgical/dental appointments, consistently double-checking information and availability.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Costumer Service Representative | 02/2020 to 10/2020
Wabash National Trailer Centers - Lafayette , IN
Wabash National Trailer Centers - Lafayette , IN
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in a decrease in cancellations.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Entered customer interaction details to track requests, document problems and record solutions offered.
- Answered constant flow of customer calls.
- Recommended my clients product to customers, thoroughly explaining details.
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
General Manager | 11/2015 to 02/2020
Berkshire Healthcare - Pittsfield , MA
Berkshire Healthcare - Pittsfield , MA
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Identified and capitalized on community business opportunities with effective networking.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Received superior customer service satisfaction scores for many consecutive quarters.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Receptionist | 08/2011 to 11/2015
Alamo Heights Health And Rehabilitation - City , STATE
Alamo Heights Health And Rehabilitation - City , STATE
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Scheduled and confirmed appointments and meetings for director of the facility.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Education and Training
Southwest Preparatory High School - City
Diploma
Required , 2013
Languages
English & Spanish
Software
Excel
Quickbooks
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Resume Overview
School Attended
- Southwest Preparatory High School
Job Titles Held:
- Veterinary Receptionist
- Costumer Service Representative
- General Manager
- Receptionist
Degrees
- Diploma
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