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Veterinary Receptionist Resume Example

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VETERINARY RECEPTIONIST
Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 8+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Report preparation
  • Complaint resolution
  • Order fulfillment
  • Sales expertise
  • Money handling abilities
  • POS systems expert
  • Stocking and replenishing
  • Multi-line phone talent
  • Good listening skills
  • Professional telephone demeanor
  • Administrative support
  • Creative problem solving
  • Technical Support
  • Shipping procedures understanding
  • Account management
  • Staff education and training
  • Training development aptitude
  • Recordkeeping strengths
  • Bilingual/Spanish
  • Reception area maintenance
  • Technologically savvy
  • Friendly, positive attitude
  • Supervision
  • Problem resolution
  • Collaboration
  • Organization
  • Data management
  • Communication
  • Flexible
  • Fluent in Spanish
  • Work ethic
  • Training & Development
Experience
Veterinary Receptionist | 10/2020 to Current
Vanguard Veterinary Clinic - San Antonio, TX
  • Worked with clients to processes all financial transactions.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 50+ animals per day.
  • Processed financial transactions for clients.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Updated patient financial information to promote accurate record keeping.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Answered 80+ average daily phone calls to schedule appointments and address patient inquiries.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Digitized many medical records and organized files in eVet software.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Called patients to schedule surgical/dental appointments, consistently double-checking information and availability.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Costumer Service Representative | 02/2020 to 10/2020
Conduit Global - San Antonio , TX
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in a decrease in cancellations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Answered constant flow of customer calls.
  • Recommended my clients product to customers, thoroughly explaining details.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
General Manager | 11/2015 to 02/2020
Genghis Grill - Selma, TX
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Identified and capitalized on community business opportunities with effective networking.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Received superior customer service satisfaction scores for many consecutive quarters.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Receptionist | 08/2011 to 11/2015
Alamo Heights Health And Rehabilitation - San Antonio, TX
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Scheduled and confirmed appointments and meetings for director of the facility.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Education and Training
Southwest Preparatory High School - San Antonio, TX
Diploma
Required , 2013
Languages

English & Spanish

Software

  • Excel

  • Quickbooks

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Resume Overview

Companies Worked For:

  • Vanguard Veterinary Clinic
  • Conduit Global
  • Genghis Grill
  • Alamo Heights Health And Rehabilitation

School Attended

  • Southwest Preparatory High School

Job Titles Held:

  • Veterinary Receptionist
  • Costumer Service Representative
  • General Manager
  • Receptionist

Degrees

  • Diploma

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