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veterinary receptionist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Extensive experience in multilayered management of inventory, customer relations and company business partners.

Accomplishments
  • Leader in interpersonal skills when handling customer situations and developing teams
  • Marketed a new division of the Jared division of Signet corporation prior to nation wide advertisement through exceptionally trained staff and an outstanding in store experience
  • Recipient of numerous corporate awards for sales, customer service & internal audits
  • Executive level trainer for the Jared division of Signet
Skills
  • Customer experience expert
  • Skilled in all Microsoft office applications
  • Utilize resources to analyze and effectively problem solve in fast-paced environment
  • Oral And Written Communication
  • Multi-Line Telephone
  • Detail Oriented
  • Electronic Medical Records
  • Superior Communication Skills
  • Appointment Scheduling
  • Phone Calls
Work History
Veterinary Receptionist, 07/2021 to 10/2021
Family Vet GroupMorganton, NC,
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Entered data from pet records and office visits into computer system using Avimark .
  • Processed new patients and updated client records with key information using standardized registration systems.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Completed follow up calls & emails with clients after office visits, medical procedures and emergency visits. Communicated patient's progress to medical team.
  • Assisted in receiving, processing and delivering patient medication refills.
  • Assisted veterinarians and technician teams during emergency and routine office visits.
Operations Administration/Customer Service Specialist, 05/2017 to 07/2021
Alamo GroupNew Philadelphia, OH,

Customer Service:

  • Ensured that customer service is excelled, at all times and under all conditions in store, on line and on telephone.
  • Front Repair Liaison- handled intake of customer's valuable & sentimental jewelry to be left for repairs/ service. Identify necessary repairs.
  • Communicated pricing for required service.
  • Liaison between customer, jewelers, watchmakers, and vendors/manufactures.
  • Assist customers on showroom floor.
  • Achieved and maintained clear communications with staff and customers to ensure outstanding customer service experiences.

Administration:

  • Meticulously organized internal processes in order to ensure continuous inventory accuracy.
  • Diligently ensured accuracy of all incoming and outgoing orders.
  • Processed incoming online orders
  • Composed detailed reports that analyze data from multiple streams, which determine inventory needs and sales trends.
  • Direct liaison with top industry designers for all special orders
  • Generated accounts payable reports
  • Managed inventory in excess of $7million
  • Achieved inventory shrink of less than .001%
  • Efficiently provided product information, promotion and pricing information to assist sales staff in meeting customer needs.
  • Assisted in multiple areas of The Jason Ackerman 501 C Foundation
Inventory Control Manager, 05/2014 to 05/2017
Breckenridge Grand VacationsBreckenridge, CO,
  • Actively interconnect with staff and guests to ensure outstanding customer experiences
  • Managed inventory in excess of $ 3 million
  • Performed inventory of store stock on daily, monthly, quarterly and annual basis
  • Bi- annual & yearly audit results showing consistent top performance within the Signet corporation
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Handled day-to-day shipping and receiving
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
General Manager, 06/1998 to 02/2014
Signet JewelersCity, STATE,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Strategically built loyal clientele through exceptionally trained staff & guest experiences
  • Sustain inventories and sales in excess of 6.5 million with shrink less than .001%
  • Managed budget implementations, employee reviews, training, schedules and customer relations/ experience
  • Developed effective business plans to align strategic decisions with long-term objectives
  • Reduced corporate risk by managing shrink processes and controlling inventory levels
  • Maximized efficiency by coaching and mentoring personnel principles, industry practices, company procedures
  • Adhered to budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Actively involved with corporate fundraising for St. Jude's Children Hospital and The Joshua House
Education
High School Diploma: , Expected in 05/1987 to United High School - Armagh, PA
GPA:
Additional Information

Well versed in a multitude of canine breed's distinct personalities and medical concerns. Enjoy self study of holistic nutrition, illness prevention and treatments.

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Resume Overview

School Attended

  • United High School

Job Titles Held:

  • Veterinary Receptionist
  • Operations Administration/Customer Service Specialist
  • Inventory Control Manager
  • General Manager

Degrees

  • High School Diploma

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