Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills. Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Skills
Handle Customer Complaints
Communicate By Telephone
Customer interaction
Data Entry
Telephone etiquette
Appointment Scheduling
Customer Service
Inventory Management
Customer retention
Data collection
Cash Management
MS Office
Time management
Work History
04/2018 to CurrentVeterinary ReceptionistFamily Vet Group | Ormond Beach, FL,
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Maintained office and waiting room so common areas were clean and tidy at all times.
Entered data from pet records and office visits into computer system using CCS .
Processed new patients and updated client records with key information such as pet Name and Vet Notes using CCS .
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Managed financial documentations such as expense reports and invoices.
Organized patient files and streamlined operations to improve efficiency.
Kept detailed records of office inventories and placed orders for more supplies.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Maintained office supplies inventory by checking stock and ordering new supplies as needed weekly
Improved timely payment of bills by developing flexible payment plans for patients.
Assist at the front desk as a customer rep. check-in patients and check- out for surgery.
Check-in patients for wellness going over post opt instructions.
Pass out monthly communication to staff.
08/2017 to 04/2018Legal AssistantNorthwell Health | Glen Cove, NY,
•Legal Assistant for person injury auto accidents.
Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Acted as first point of contact for all clients.
Reviewed case files and reported case progress to clients.
Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information.
Finding liability to cover medical bills.
Verifying details in Hospital systems and under EMR notes.
Send and preparing letter of representation, verifying and setting liens, getting police reports.
Negotiating Settlement with other attorney/ insurance adjusters
Sending and receiving settlement checklist.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
09/2014 to 09/2017Customer Services Advocate III /RMO CollectionKohls Corp Contact Center | City, STATE,
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Worked with Team Lead to resolve problems, improve operations and provide exceptional customer service.
Developed team communications and information for weekly Team meeting and team engagement meetings.
Answer inbound Calls 80+ calls daily
Assisting Customer With online assists and helping Navigate
Assisting Handling Delinquent Accounts 30+days Past Due
Collecting the Amount Due on Account and Negating with Customers.
Adhering to schedule breaks and lunch Maintaining Great Quality.
Providing one Call resolution
Organized team potlucks, Birthday meetings, Volunteering outings and provided team engagement activity's
03/2007 to 08/2014Team Lead/Customer Service Representative AgentVertex Outsourcing | City, STATE,
Worked with team members to improve performance and implement training updates.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Monitoring and managing team performance
Assist agent on current and new products and services
Handle escalated calls
Develop strategies and tactics to ensure objectives
Identify coaching needs and deliver coaching sessions.
Customer Service Advisor
Answered inquiries relating to account information, products and services, rates and policies
Working with customers who need to provide up to date meter readings when changing addresses or who have had estimated bills
Processing payments for accounts or setting up/altering payment arrangements
Processes correspondence and updates customer accounts
Compose written correspondence to resolve inquiries
Processing refunds, compensation requests & changes to accounts
Take about 85+calls daily
Education
Expected in 05/2005High School Diploma | Skyline High School, Dallas, TXGPA:
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