Veterinary Receptionist Resume Example
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Vanessa
Decena
Professional Summary
Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills. Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Skills
- Handle Customer Complaints
- Communicate By Telephone
- Customer interaction
- Data Entry
- Telephone etiquette
- Appointment Scheduling
- Customer Service
- Inventory Management
- Customer retention
- Data collection
- Cash Management
- MS Office
- Time management
Education
Skyline High SchoolCity, State05/2005High School Diploma
Work History
Company Name- Veterinary Receptionist
City, State04/2018 - Current
City, State04/2018 - Current
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Maintained office and waiting room so common areas were clean and tidy at all times.
- Entered data from pet records and office visits into computer system using CCS .
- Processed new patients and updated client records with key information such as pet Name and Vet Notes using CCS .
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Managed financial documentations such as expense reports and invoices.
- Organized patient files and streamlined operations to improve efficiency.
- Kept detailed records of office inventories and placed orders for more supplies.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed weekly
- Improved timely payment of bills by developing flexible payment plans for patients.
- Assist at the front desk as a customer rep. check-in patients and check- out for surgery.
- Check-in patients for wellness going over post opt instructions.
- Pass out monthly communication to staff.
Company Name- Legal Assistant
City, State08/2017 - 04/2018
City, State08/2017 - 04/2018
- •Legal Assistant for person injury auto accidents.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Acted as first point of contact for all clients.
- Reviewed case files and reported case progress to clients.
- Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information.
- Finding liability to cover medical bills.
- Verifying details in Hospital systems and under EMR notes.
- Send and preparing letter of representation, verifying and setting liens, getting police reports.
- Negotiating Settlement with other attorney/ insurance adjusters
- Sending and receiving settlement checklist.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Company Name- Customer Services Advocate III /RMO Collection
City, State09/2014 - 09/2017
City, State09/2014 - 09/2017
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Worked with Team Lead to resolve problems, improve operations and provide exceptional customer service.
- Developed team communications and information for weekly Team meeting and team engagement meetings.
- Answer inbound Calls 80+ calls daily
- Assisting Customer With online assists and helping Navigate
- Assisting Handling Delinquent Accounts 30+days Past Due
- Collecting the Amount Due on Account and Negating with Customers.
- Adhering to schedule breaks and lunch Maintaining Great Quality.
- Providing one Call resolution
- Organized team potlucks, Birthday meetings, Volunteering outings and provided team engagement activity's
Company Name- Team Lead/Customer Service Representative Agent
City, State03/2007 - 08/2014
City, State03/2007 - 08/2014
- Worked with team members to improve performance and implement training updates.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Monitoring and managing team performance
- Assist agent on current and new products and services
- Handle escalated calls
- Develop strategies and tactics to ensure objectives
Identify coaching needs and deliver coaching sessions. - Customer Service Advisor
- Answered inquiries relating to account information, products and services, rates and policies
- Working with customers who need to provide up to date meter readings when changing addresses or who have had estimated bills
Processing payments for accounts or setting up/altering payment arrangements - Processes correspondence and updates customer accounts
- Compose written correspondence to resolve inquiries
- Processing refunds, compensation requests & changes to accounts
- Take about 85+calls daily
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Resume Strength
- Word choice
- Measurable results
Resume Overview
School Attended
- Skyline High School
Job Titles Held:
- Veterinary Receptionist
- Legal Assistant
- Customer Services Advocate III /RMO Collection
- Team Lead/Customer Service Representative Agent
Degrees
- High School Diploma
