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Veterinary Receptionist Resume Example

Resume Score: 80%

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Vanessa
Decena
Professional Summary

Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills. Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.

Skills
  • Handle Customer Complaints
  • Communicate By Telephone
  • Customer interaction
  • Data Entry
  • Telephone etiquette
  • Appointment Scheduling
  • Customer Service
  • Inventory Management
  • Customer retention
  • Data collection
  • Cash Management
  • MS Office
  • Time management
Education
Skyline High SchoolDallas, TX05/2005High School Diploma
Work History
Spay Neuter Network- Veterinary Receptionist
Dallas, TX04/2018 - Current
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Maintained office and waiting room so common areas were clean and tidy at all times.
  • Entered data from pet records and office visits into computer system using CCS .
  • Processed new patients and updated client records with key information such as pet Name and Vet Notes using CCS .
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Managed financial documentations such as expense reports and invoices.
  • Organized patient files and streamlined operations to improve efficiency.
  • Kept detailed records of office inventories and placed orders for more supplies.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed weekly
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Assist at the front desk as a customer rep. check-in patients and check- out for surgery.
  • Check-in patients for wellness going over post opt instructions.
  • Pass out monthly communication to staff.
Manziel Law Office- Legal Assistant
Dallas, TX08/2017 - 04/2018
  • •Legal Assistant for person injury auto accidents.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Acted as first point of contact for all clients.
  • Reviewed case files and reported case progress to clients.
  • Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information.
  • Finding liability to cover medical bills.
  • Verifying details in Hospital systems and under EMR notes.
  • Send and preparing letter of representation, verifying and setting liens, getting police reports.
  • Negotiating Settlement with other attorney/ insurance adjusters
  • Sending and receiving settlement checklist.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Kohls Corp Contact Center- Customer Services Advocate III /RMO Collection
Dallas, TX09/2014 - 09/2017
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Worked with Team Lead to resolve problems, improve operations and provide exceptional customer service.
  • Developed team communications and information for weekly Team meeting and team engagement meetings.
  • Answer inbound Calls 80+ calls daily
  • Assisting Customer With online assists and helping Navigate
  • Assisting Handling Delinquent Accounts 30+days Past Due
  • Collecting the Amount Due on Account and Negating with Customers.
  • Adhering to schedule breaks and lunch Maintaining Great Quality.
  • Providing one Call resolution
  • Organized team potlucks, Birthday meetings, Volunteering outings and provided team engagement activity's
Vertex Outsourcing - Team Lead/Customer Service Representative Agent
Richardson, TX03/2007 - 08/2014
  • Worked with team members to improve performance and implement training updates.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Monitoring and managing team performance
  • Assist agent on current and new products and services
  • Handle escalated calls
  • Develop strategies and tactics to ensure objectives
    Identify coaching needs and deliver coaching sessions.
  • Customer Service Advisor
  • Answered inquiries relating to account information, products and services, rates and policies
  • Working with customers who need to provide up to date meter readings when changing addresses or who have had estimated bills
    Processing payments for accounts or setting up/altering payment arrangements
  • Processes correspondence and updates customer accounts
  • Compose written correspondence to resolve inquiries
  • Processing refunds, compensation requests & changes to accounts
  • Take about 85+calls daily
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Resume Overview

Companies Worked For:

  • Spay Neuter Network
  • Manziel Law Office
  • Kohls Corp Contact Center
  • Vertex Outsourcing

School Attended

  • Skyline High School

Job Titles Held:

  • Veterinary Receptionist
  • Legal Assistant
  • Customer Services Advocate III /RMO Collection
  • Team Lead/Customer Service Representative Agent

Degrees

  • High School Diploma

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