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Veterinary Receptionist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

OBJECTIVE: Career fulfillment with a desire for personal growth and success.
I continually maintain a positive attitude while interacting with demanding clients; I go above and beyond basic administrative tasks and take on multiple projects at once. Excellent work ethic. Highly organized and detail orientated receptionist with more than 9 years experience.

Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Accurate and detailed
  • Works well under pressure

 

  • Flexible
  • Invoice processing
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Filing and data archiving
  • Pleasant demeanor
Work History
Veterinary Receptionist, 04/2015 to Current
Family Vet Group Alachua, FL,
  • AAHA accredited 3-doctor practice that specializes in providing high quality, compassionate and convenient care for patients. Greet clients/patients in the office and field telephone calls. Communicate closely with members of the Nursing staff, Kennel staff and Veterinarians.
  • Make appointments using Intergy software, pull charts for appointments, set up surgery paperwork, educate clients on flea, tick, heartworm prevention, make boarding reservations, order special food for patients, send and receive emails to Clients, Businesses, Representatives using Google email.
  • Open clinic daily, light cleaning of the lobby, count and make nightly deposits of cash drawer.
  • Directed guests and routed deliveries and courier services.
Field Representative Garden Center Merchandiser, 01/2015 to 04/2015
Family Vet Group Lawrence, IN,
  • Experienced Plant Merchandiser for the outside Lawn and Garden Department at Lowe's Superstore in Southaven & Olive Branch, MS locations.
  • Physical job, bending, stretching, lifting heavy plants onto tables and racks, walking on wet concrete floors, rolling large rolling racks and pallets of plants into strategic locations 
  • Creating seasonal displays inside and outside of the garden center.
Medical Check In / Check Out (OB/GYN), 08/2013 to 2015
WellHealth Medical Group City, STATE,
  • Worked for 6 Medical Providers, Ultra sonographer, on site lab, checking patients in for minor procedures
  • Pleasantly greet patients, verify and update patient information and insurances, complete patient registration, create patient stickers and insure all check in documents including intakes and demographics are completed.
  •  Inform clinical staff/and or providers of delays in check in, inform manager daily of any OB patients that No-Show; keep patients aware of unexpected situations that have delayed or unfortunately cancelled their scheduled appointment.
  • Schedule follow up appointments while making sure follow up appointments are appropriately scheduled.
  • Collect co-pays, past due balances, process patients referrals, task appropriate people for authorizations and insure all patient documents are secured following HIPPA.
  • Software used; Intergy, EHR and Windows Professional
  • Opened clinic daily using ADT alarm code. Retrieved mail.
  • Knowledge of medical terminology
Veterinary Receptionist, 02/2009 to 08/2013
Tropicana Animal Hospital City, STATE,
  • Worked for 8-10 Veterinarians at a time 
  • AAHA accredited Animal Hospital specializing in small animal care
  • Proficient in VIA Windows Professional programming, DOS Professional applications
  • Providing excellence standard of service to guests, friendly, motivated, compassionate
  • Greeted customers in a pleasant manner and escorted them to the exam room.
  • Answered incoming and outgoing calls while recording accurate messages
  • Greeted numerous visitors, including VIP's, vendors, interview candidates. Routed deliveries / courier services
  •  Recording medical history, recording patient history in their charts, use of medical terminology
  • Invoicing and filing up to 100,000 charts
  • Filled prescriptions and coordinated refills for clients; restocking vaccines
  • Coordinated domestic and international travel arrangements for pets
  • Helped distribute employee notices and mail around the office
  • Maintained a clean reception area including lobby and associated areas
  • Manages an adjoining veterinary retail shop that sold medications, animal food and pet equipment
  • Able to handle emergency situations / restraining animals
  • Balancing the cash drawer throughout the day, making nightly deposits.
  • Provided pet owners with excellent customer service and compassionate care for their pets
Director of Youth Programs, 10/2004 to 11/2007
Norwegian Cruise Line City, STATE,
  • Managed a staff of up to 20 Youth Counselors at a time. Trained new Youth / Teen Counselors and Seasonal Youth / Teen Coordinators
  • Responsible for all departmental inventory, budgets and ordering of all equipment, supplies, gifts and prizes
  •  Plan, schedule, direct and supervise the personnel and activities, operations and services
  • Provided quality service for a large Youth Program that can include 1000 - 3000 guests, including 600+ youth safely and promptly as scheduled. Able to speak publicly and conduct games, events and other activities for a variety of age groups, from small children to teens. Interacting with children and parents
  •  Experienced in cruise pier turnarounds.
  • Planned an coordinated logistics and materials for staff meetings and events
  • Ordering and distributing office supplies while adhering to a fixed office budget.
Education
Hospitality Management Diploma: Hotel Management, Expected in 2000
to
Fanshawe College - London, ON
GPA:

     

  • Coursework in Hotel Management, Food Service, Marketing, Accounting, Cost Control
  • Basic Vocational Certificate: Hospitality
High School Diploma: College Preperation, Expected in 1998
to
St. Mary's High School - Owen Sound, ON
GPA:
Community Volunteering
Community Volunteer - Independent Therapy Dogs, Las Vegas, NV
Volunteer Coordinator - Creekside Hospice, Las Vegas, NV
Patient Care Volunteer - Odyssey Healthcare, Las Vegas, NV
Reading Volunteer - Mendoza Elementary School, Las Vegas, NV
Census Volunteer - Help Hope Home, Las Vegas, NV

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Resume Overview

School Attended
  • Fanshawe College
  • St. Mary's High School
Job Titles Held:
  • Veterinary Receptionist
  • Field Representative Garden Center Merchandiser
  • Medical Check In / Check Out (OB/GYN)
  • Veterinary Receptionist
  • Director of Youth Programs
Degrees
  • Hospitality Management Diploma
  • High School Diploma

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