Veterinary Receptionist Resume Example
Personable and dedicated Customer Service Representative with extensive experience working closely with people and animals. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am a positive, upbeat individual who brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs.
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- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 20+ animals per day.
- Supervised waiting area, mopped floors, took out trash and restocked snacks and coffee.
- Processed financial transactions for clients.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Answered an average of 30+ daily phone calls to schedule appointments and address patient inquiries.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Used radio, telephone and computer system to update first responders with new information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch EMS while tracking data in real-time.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Monitored switchboard and dispatched emergency services.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Maintained and updated crucial and confidential information including phone numbers and addresses.
Horizonte | City
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Resume Overview
School Attended
- Horizonte
Job Titles Held:
- Veterinary Receptionist
- Emergency Medical Dispatcher
- Server
- Non-Emergency Dispatcher
Degrees
- 05/2010 GED
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