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Veterinary Receptionist Resume Example

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VETERINARY RECEPTIONIST
Summary

Friendly Veterinary Receptionist with a love of animals and a strong work ethic. Committed to working as part of an amazing office team. Enthusiastic animal care professional successfully manages various responsibilities in fast-paced settings. Knowledgeable in Avi mark with terrific time management and relationship building skills. Calm in crisis situations with skill to reassure owners while providing urgent care. Responsible and friendly able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plan and manage efficient routes to maximize deliveries and customer satisfaction. Receving clerk uses problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills.

Skills
  • Reception area maintenance
  • Technologically savvy
  • Insurance billing
  • Customer service
  • Communications
  • Organization
  • Relationship development
  • Problem resolution
Experience
Marina Animal HospitalJuly 2019 to July 2020Veterinary Receptionist
Oxnard, CA
  • Supervised waiting area, mopped floors and rearranged magazines to maintain office.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Process financial transactions for clients.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for animals per day.
  • Created and maintained accurate and confidential patient files.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Interviewed patients to collect medical information and insurance details.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Called patients to schedule appointments, consistently double-checking information and availability.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
  • Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Operated anesthesia machines, oxygen equipment and monitoring equipment.
  • Prepared and reviewed records and consent forms.
  • Assisted veterinarian with treatment of wounds, vaccination administration and operations.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Train and mentor other LVT staff.
  • Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
Copy courtSeptember 2018 to February 2019Delivery Driver
Oxnard, CA
  • Identified client business and operational needs and introduced services to provide solutions.
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Handled merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Industrial Tools Inc.July 2016 to August 2017Reciving Clerk
Oxnard, CA
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Reviewed work orders to check correctness of deliveries.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Maintained work areas in organized, safe and clean manner.
  • Placed products and rotated stock per established standards.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Measured paper thickness and adjusted space between blanket and impression cylinders.
  • Monitored time and performance standards and reduced waste and spoilage during run mode.
Education and Training
Oxnard Adult SchoolGEDOxnard, CA
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Resume Overview

Companies Worked For:

  • Marina Animal Hospital
  • Copy court
  • Industrial Tools Inc.

School Attended

  • Oxnard Adult School

Job Titles Held:

  • Veterinary Receptionist
  • Delivery Driver
  • Reciving Clerk

Degrees

  • GED

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