Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking and dedicated employee known for strong work ethic and experience in all aspects of the veterinary field.
Skills
Customer interaction
Appointment Scheduling
Telephone etiquette
Patient Scheduling
Typing 50-60 wpm
Trained in Avimark
Inpatient care
Work History
Veterinary Receptionist, 11/2015 - Current Thrive Pet Healthcare – Nashua, NH,
Answered owner animal health questions and advised on best care practices.
Entered data from pet records and office visits into computer system using Avimark.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Maintained office and waiting room, keeping common areas clean and tidy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Checked patient insurance, demographic and health history to keep information current.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Transcribed phone messages and relayed to appropriate personnel.
Supported office staff and operational requirements with administrative tasks.
Maintained current and accurate medical records for patients.
Enhanced office productivity by handling high volume of callers per day.
Completed patient referrals to other medical specialists.
Organized paperwork such as charts and reports for office and patient needs.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Triaged incoming patients to determine treatment needs and urgency of care.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Completed and filed financial documentation for accounting purposes.
Veterinary Surgical Technician, 01/2009 - 01/2013 Covance – San Jose, CA,
Recorded symptoms and documented medical observations to inform treatment decisions.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Answered owner animal health questions and advised on best care practices.
Assisted senior staff with blood analyses and physical assessments.
Performed dental extractions with no periosteal elevation, no tooth resectioning, and no bone resectioning.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Collected patient biopsies and blood samples for laboratory analysis.
Implanted subcutaneous identification microchips into animals.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Triaged incoming patients to determine treatment needs and urgency of care.
Administered medications to animals in treatment and documented changes in condition.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Managed medical intervention and therapy for animals in collaboration with other techs and doctors.
Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
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