Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking and dedicated employee known for strong work ethic and experience in all aspects of the veterinary field.

Skills
  • Customer interaction
  • Appointment Scheduling
  • Telephone etiquette
  • Patient Scheduling
  • Typing 50-60 wpm
  • Trained in Avimark
  • Inpatient care
Work History
Veterinary Receptionist, 11/2015 - Current
Thrive Pet Healthcare Nashua, NH,
  • Answered owner animal health questions and advised on best care practices.
  • Entered data from pet records and office visits into computer system using Avimark.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Checked patient insurance, demographic and health history to keep information current.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Completed patient referrals to other medical specialists.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Completed and filed financial documentation for accounting purposes.
Veterinary Surgical Technician, 01/2009 - 01/2013
Covance San Jose, CA,
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Answered owner animal health questions and advised on best care practices.
  • Assisted senior staff with blood analyses and physical assessments.
  • Performed dental extractions with no periosteal elevation, no tooth resectioning, and no bone resectioning.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Implanted subcutaneous identification microchips into animals.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Managed medical intervention and therapy for animals in collaboration with other techs and doctors.
  • Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
Veterinary Assistant, 08/2004 - 11/2008
Banfield Pet Hospital Montgomery, AL,
  • Answered owner animal health questions and advised on best care practices.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Assisted senior staff with blood analyses and physical assessments.
  • Managed medical intervention and therapy for animals in collaboration with other Veterinary technicians.
  • Assisted in Euthanizing terminally ill patients.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
Education
High School Diploma : College Prep, Expected in 06/2001
-
Toledo Christian School - Toledo, OH,
GPA:

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Resume Overview

School Attended

  • Toledo Christian School

Job Titles Held:

  • Veterinary Receptionist
  • Veterinary Surgical Technician
  • Veterinary Assistant

Degrees

  • High School Diploma

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