- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking and dedicated employee known for strong work ethic and experience in all aspects of the veterinary field.
- Customer interaction
- Appointment Scheduling
- Telephone etiquette
- Patient Scheduling
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- Typing 50-60 wpm
- Trained in Avimark
- Inpatient care
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Veterinary Receptionist, 11/2015 - Current
Thrive Pet Healthcare – Nashua, NH,
- Answered owner animal health questions and advised on best care practices.
- Entered data from pet records and office visits into computer system using Avimark.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Completed and filed financial documentation for accounting purposes.
Veterinary Surgical Technician, 01/2009 - 01/2013
Covance – San Jose, CA,
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Answered owner animal health questions and advised on best care practices.
- Assisted senior staff with blood analyses and physical assessments.
- Performed dental extractions with no periosteal elevation, no tooth resectioning, and no bone resectioning.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Implanted subcutaneous identification microchips into animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Managed medical intervention and therapy for animals in collaboration with other techs and doctors.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
Veterinary Assistant, 08/2004 - 11/2008
Banfield Pet Hospital – Montgomery, AL,
- Answered owner animal health questions and advised on best care practices.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Assisted senior staff with blood analyses and physical assessments.
- Managed medical intervention and therapy for animals in collaboration with other Veterinary technicians.
- Assisted in Euthanizing terminally ill patients.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
High School Diploma : College Prep, Expected in 06/2001
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Toledo Christian School - Toledo, OH,
GPA:
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