Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Goal-oriented Bilingual customer service professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Dedicated to organization and collaboration with 8+ years in Customer service and Retail industry.

  • Managing deadlines
  • Credit card processing
  • Cash Handling
  • Sales
  • Telephone etiquette
  • Customer service friendly
  • Time management
  • Professional bedside manner
  • Quick learner
  • Strong client relations
  • Excellent communication skills
  • Critical thinking
  • Fast typing
Work History
Contact Lens Technician, 10/2020 - Current
Horizon Eye Care Charlotte, NC,
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-day-day duties accurately and efficiently.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Received and processed stock into inventory management system.
  • Used coordination and planning skills to achieve results according to schedule.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Veterinary Receptionist, 04/2019 - 04/2020
Thrive Pet Healthcare Parker, CO,
  • Entered data from pet records and office visits into computer system.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Processed new patients and updated client records with key information using vet computer system.
  • Greeted pet parents upon arrival.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Organized patient files and streamlined operations to improve efficiency.
  • Enhanced office efficiency by handling 10+ callers per day.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments to deliver exceptional customer service.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Improved timely payment of bills by developing flexible payment plans for patients
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Optometric Technician, 04/2017 - 10/2018
Myeyedr Denver, CO,
  • Acquainted patients with procedures, also explained purpose of testing to establish consent.
  • Assisted customers promptly, politely, in person, as well as via telephone
  • Performed administrative tasks such as processing insurance information, setting appointments, preparing prescriptions and other documents to be signed by the Optometrist.
  • Maintained a sanitary work environment by disinfecting equipment, disposing of used supplies and cleaning exam rooms.
  • Took and recorded patients' temperature, pulse, and blood pressure
  • Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
  • Provided elevated customer experience to generate a loyal clientele.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Collaborated with optometry staff to reach individual and team goals.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Oriented and trained new staff on proper procedures and policies.
Cell Phone Technician, 06/2016 - 11/2016
Assurant Brookfield, WI,
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Estimated costs to perform specific repair work.
  • Implemented preventative maintenance measures.
  • Met all monthly and quarterly repair goals.
  • Counted cash drawers and performed nightly closing duties.
  • Answered customer questions regarding merchandise and pricing.
  • Assisted customers promptly and politely, in person and via telephone.
  • Prompted shop safety by working in a safe manner.
  • Inspected and calibrated fuel cell testing devices and tools to maintain accuracy.
Optician, 02/2013 - 06/2016
University Of Utah Medical Group Midvale, UT,
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, pupillary distance, temple length, bridge size, and vertex distance to customize eyeglass orders to create perfect fit.
  • Helped Clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Educated clients about how to wear and care for eyeglasses.
  • Dispensed eyeglasses and contact lenses to patients and instructed patients on the proper care of eyeglasses and contact lenses.
  • Oversaw financial operations, producing invoices, processing payments and preparing deposits.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
High School Diploma: , Expected in 06/2012
Crockett High School - Austin, TX

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School Attended

  • Crockett High School

Job Titles Held:

  • Contact Lens Technician
  • Veterinary Receptionist
  • Optometric Technician
  • Cell Phone Technician
  • Optician


  • High School Diploma

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