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veterinary receptionist resume example with 4 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Enthusiastic animal care professional successfully manages various responsibilities in fast-paced settings. Knowledgeable in Evet Practice with terrific time management and relationship building skills. Calm in crisis situations with skill to reassure owners while providing urgent care.

Skills
  • Proficient in Evet Practice, Avimark, Five star customer service, Telephone etiquette, Work ethic, Animal restraint, Venipuncture
Experience
2021 to Current
Veterinary Receptionist Thrive Pet Healthcare Pearland, TX,
  • Provide premier customer service to clients (greet clients, answer questions, handle payments, etc)
  • Answer incoming phone calls, which typically involves answering questions, screening and scheduling appointments, verifying patient information and assisting clients.
  • Properly handle and respond to incoming and outgoing emails.
  • Update patients charts and patient information.
  • Enter data into computerized billing program.
  • Enter data into veterinary software (Evet Practice)
  • Process credit card payments, prepare deposits, process end of day reports.
  • Retrieve and fill prescriptions.
  • Assist with pet supply purchases such as pet food, medications, and all other in-house supplies.
  • Maintain cleanliness of waiting room and exam rooms.
  • Obtain blood samples to send out to the lab or run in-house.
  • Obtaining patient information from clients in the exam rooms to report back to the doctor.
  • Able to properly and safely restrain animals for examination
  • Grooming services, such as anal sac expressions, ear cleaning, and nail trimming/grinding.
  • Able to collect and read samples for fecal flotations or cytologies
  • Maintaining inventory of all products in clinic
  • Entering medical record notes
  • Administering vaccines
  • The ability to multi-task and work both in the reception and technician roles.
  • Team player
  • Flexible and responsible
01/2019 to 01/2021
Lead Receptionist Exos Madison, NJ,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Entered data in Avimark software to keep records of information.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 40 animals per day.
  • Supervised waiting area, mopped floors, and rearranged magazines to maintain office.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
2018 to 2019
Woman's Basketball Manager Southern College Of Idaho City, STATE,
  • Operated score board during games to keep accurate counts of baskets and penalties.
  • Inventoried equipment and supplies to support team needs and keep program operating smoothly.
  • Distributed uniforms, gear and rosters to team members each season.
  • Verified team and player information before matches to maintain recordkeeping accuracy.
  • Monitored players during practices and games to maintain optimal safety.
  • Organized first aid provisions to maintain readiness for game and practice emergencies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Recruited players
  • Budgeting for supplies and team meals
Education and Training
Expected in 2017 to to
High School Diploma:
Meridian High School - Meridian, Idaho,
GPA:

- Student council board

- National Honor Society (3.4 Cumulative GPA)

Expected in 2019 to to
Associate of Science: Animal Sciences
College of Southern Idaho - Twin Falls, ID
GPA:

- 3.05 Cumulative GPA

Expected in to to
: Animal Sciences
Pasco Hernando State College - ,
GPA:

- Completed one semester

Accomplishments

- Varsity Letter

- Team Captain

- Athletic/Academic award

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Resume Overview

School Attended

  • Meridian High School
  • College of Southern Idaho
  • Pasco Hernando State College

Job Titles Held:

  • Veterinary Receptionist
  • Lead Receptionist
  • Woman's Basketball Manager

Degrees

  • High School Diploma
  • Associate of Science

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