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veterinary receptionist resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Animal-loving Doctor's Assistant, with exemplary telephone and customer service skills. An aspiring RVT, who seeks not only to aid animals in their road to recovery, but understands that good veterinary practice starts with client care. A hardworking employee known for remaining composed and confident in crisis situations. Trained in DVMAX, Ezyvet with plenty of knowledge of the front desk and "behind the scenes" work of animal hospitals.

A multi-tasking, bi-lingual person (fluent in both English and Spanish), who is known for being compassionate and professional, while maintaining a positive attitude with both employees/clients, being detail oriented and always maintaining a professional demeanor with a smile.

Pursuing a position where well-honed office skills and patient well being are appreciated. Looking forward to start formal studies to become a Registered Veterinary Technician, therefore opportunities for growth within the veterinary field is always appreciated.

Skills
  • Pleasant demeanor
  • Punctual
  • Critical thinker
  • Documentation and reporting
  • Appointment scheduling/setting
  • Multi-line phone proficiency
  • Filing and data archiving
  • Conflict resolution
  • Relationship building
  • Personable and outgoing
  • Fluently Bilingual
Relevant Work History
12/2021 to Current Doctor's Assistant Washington Federal | Redmond, WA,
  • Rapidly analyzed and responded to critical situations such as cardiovascular, abdominal, and neurological in emergency situations.
  • Collaborated with medical colleagues to offer clinical care management, patient education and surgery services.
  • Referred to and consulted with physicians and other healthcare providers on patient care.
  • Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
  • Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
  • Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
  • Conducted rounds with ER to check on admitted patients and provide care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to the surgeon
  • Taught clients about patient medications, procedures, care plan and post-op instructions.
  • Assisted senior staff with blood analyses and physical assessments.
  • Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared specimens and samples for outside laboratory analysis.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Educated clients on post-surgical care and nutrition.
  • Implemented care and efficiency improvements to support and enhance office operation
  • Followed safety protocols for handling animals.
  • Answered owner animal health questions and advised on best care practices.
03/2016 to 12/2021 Veterinary Receptionist and Doctor's Assistant Mattel Inc. | Seekonk, MA,
  • Greeted incoming customers in a professional and warm manner while provided friendly, knowledgeable assistance.
  • Answered telephone inquiries from clients, vendors and public.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Processed new patients and updated client records with key information using DVMAX.
  • Fielded phone calls from pet owners, answered questions and took messages that would be left for the veterinarians on staff.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Answered phone calls and messages for 3 PDVMs, scheduling appointments and handling patient inquiries.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Helped create the company’s first employee manual including training and development.
  • Opened and properly distributed incoming mail.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Used intake and screening instruments to conduct assessment of needs and to obtain complete medical history.
  • Triaged patient calls and emails to best respond to questions concerning treatment, symptoms and medication management.
  • Educated clients and families on correct administration of medications to avoid adverse reactions and over-use.
  • Answered owner animal health questions and advised on best care practices.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Cleaned and disinfected exam areas, equipment, tools and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Assisted senior staff with blood analyses and physical assessments.
  • Educated clients on post-surgical care and nutrition.
  • Collected and prepared fecal samples for outside laboratory analysis.
  • Maintained Veterinarians on time according to their appointment flow
  • Restrained animals of different sizes and temperaments during appointments.
Education
Expected in 2014 High School Diploma | Colegio Williams de Cuernavaca, Cuernavaca, GPA:
Expected in Associate of Arts | El Camino College, Torrance, CA GPA:

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Resume Overview

School Attended

  • Colegio Williams de Cuernavaca
  • El Camino College

Job Titles Held:

  • Doctor's Assistant
  • Veterinary Receptionist and Doctor's Assistant

Degrees

  • High School Diploma
  • Associate of Arts

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