Veterinary Receptionist Resume Example
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in DVMAX use with knowledge of the front desk. I'm a multi-tasking, bi-lingual (fluent in both English and Spanish) Receptionist known for being compassionate, professional and dependable. Well known for maintaining a positive attitude with both employees and clients, being detail oriented and always maintaining a professional demeanor and a smile on my face. Pursuing a position where well-honed office skills and patient well being will be appreciated. Looking forward to start in 2021 formal studies to become a Registered Veterinary Technician, therefore opportunities for growth within the veterinary field is always appreciated.
Redmond , WA03/2016 - Current
- Greeted incoming customers in a professional and warm manner while provided friendly, knowledgeable assistance.
- Answered telephone inquiries from clients, vendors and public.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using DVMAX.
- Fielded phone calls from pet owners, answered questions and took messages that would be left for the veterinarians on staff.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Answered phone calls and messages for 3 PDVMs, scheduling appointments and handling patient inquiries.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Helped create the company's first employee manual including training and development.
- Opened and properly distributed incoming mail.
- Kept reception area clean and neat to give visitors a positive impression of the company.
Seekonk , MA11/2018 - 09/2019
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records on demand, including account statements and copies of checks.
- Removed mutilated currency from circulation.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Accessed computerized financial information to answer questions related to specific accounts.
- Reconciled cash drawer and resolved discrepancies.
- Assisted customers with compromised debit cards and issued new credentials.
Stehekin , WA08/2018 - 11/2018
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees, including copying, faxing and file management.
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
City , STATE09/2015 - 12/2015
- Greeted customers promptly.
- Received customer payments.
- Totaled bills and calculated taxes.
- Ran cash register at busy establishment.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Reported security and service incidents to management.
- Responded to customer questions and requests in a prompt and efficient manner.
- Built relationships with customers to increase likelihood of repeat business.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Kept work areas clean, neat and organized for maximum productivity.
- Restocked, arranged and organized supplies and food in an orderly and effective manner.
- Pleasant demeanor
- Punctual
- Critical thinker
- Documentation and reporting
- Appointment scheduling/setting
- Multi-line phone proficiency
- Filing and data archiving
- Conflict resolution
- Relationship building
- Personable and outgoing
- Fluently Bilingual
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Resume Overview
School Attended
- Colegio Williams de Cuernavaca
- El Camino College
Job Titles Held:
- Veterinary Receptionist
- Bank Teller
- Receptionist
- Cashier
Degrees
- High School Diploma
Associate of Arts
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