Veterinary Receptionist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Results-driven customer service professional with more than 20 years of experience ensuring problem resolution, achieving customer satisfaction, and building retention. Open and clear communicator at all levels with strategic vision and disciplined execution. Highly skilled in addressing customer concerns with speed, accuracy, and professionalism. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

  • Customer service
  • Administrative support
  • Key stakeholder relationship building
  • Staff education and training
  • Complaint resolution
  • Money handling abilities
  • Account management
  • Customer interaction
  • Empathetic and genuine
  • Outstanding communication skills
Work History
12/2018 to 08/2019 Veterinary Receptionist Veterinary Practice Partners | Henrietta, NY,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability
05/2018 to 08/2018 Cleaning Professional Booz Allen Hamilton Inc. | Barksdale Air Force Base, LA,
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Cleaned, vacuumed and dusted all areas of 16 apartment buildings to maintain organized, professional appearance for employees and clients.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
06/2015 to 05/2016 Cleaning Professional Terratron | Bloomington, MN,
  • Worked on cleaning team to service 3 hotels, 4 offices, 5 apartment buildings and other commercial buildings.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
  • Guided scrubbing machines over rug surfaces to loosen embedded dirt.
  • Established exceptional service for each customer to achieve complete satisfaction.
06/2012 to 01/2014 Training Specialist Heinen's Grocery Store | Pepper Pike, OH,
  • Operated new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff and new hires.
  • Provided high level of customer service at all times while assisting customers with product selection and processing sales transactions, promoting positive experience for all customers while maximizing profitability for business.
  • Developed and maintained extensive knowledge of all human resources functions, taking full responsibility for these tasks when HR manager was absent.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
  • Trained and mentored 250 new personnel hired to fulfill various roles
06/2006 to 11/2008 Hotel Front Desk Clerk Econo Lodge Hotel | City, STATE,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
03/2007 to 10/2007 Bakery Associate Maverick Country Store | City, STATE,
  • Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and increased revenue.
  • Coordinated inventory management procedures to ensure adequate levels of stock were consistently maintained, maximizing efficiency and productivity.
  • Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day
Expected in | Early Childhood Education Ashford University, San Diego, CA GPA:

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Resume Overview

School Attended
  • Ashford University
Job Titles Held:
  • Veterinary Receptionist
  • Cleaning Professional
  • Cleaning Professional
  • Training Specialist
  • Hotel Front Desk Clerk
  • Bakery Associate
  • Some College (No Degree)