Veterinary Receptionist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Personable and energetic Customer Service and Sales Representative with Management experience offering over 10 years of customer service experience working in dynamic, fast-paced environments. Committed to delivering excellence in all facets of customer service, sales and administrative support. Offering honed competencies in data-entry, database management and scheduling. Highly efficient and accurate, with strong planning, problem solving and communication skills.

  • Excellent communication skills
  • Database management
  • Professional phone etiquette
  • Team building
  • Appointment setting
  • Problem-solving skills
  • Commitment to quality and service
  • Articulate and well-spoken
  • Excellent planner and coordinator
  • Filing and data archiving
  • Accounting familiarity
  • Payroll
  • Very knowledgeable in Microsoft Outlook, Microsoft Word and Excel
Work History
06/2018 to 01/2020 Veterinary Receptionist Veterinary Practice Partners | King Of Prussia, PA,
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals.
  • Provided exemplary customer service to pet owners by answering animal health questions and educating about positive animal care practices.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Answered phone calls and emails for 9-physician veterinary medical facility, scheduling appointments and handling patient inquiries.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Completed and filed insurance and financial documentation for accounting purposes.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Created new physical and computer-based files.
  • Input data into computer programs and filing systems.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Maintained office and waiting room so common areas were clean and tidy at all times.
07/2015 to 05/2018 Salon Manager and Administrative Assistant Regal Cinemas Corporation | Littleton, CO,
  • Worked directly under owners as administration assistant
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Oversaw daily operations of the salon, including employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Provided coaching, mentoring, and consultation to staff to enhance staff development.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Maintained a clean reception area, including lounge and associated areas.
  • Drafted biweekly time sheets for 15+ executives and employees.
  • Organized all new hire, security and temporary paperwork.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Created algorithm on Excel for tracking sales and deposit forms
  • Created all of the company's legal membership documents and release form
  • Created company flyers and business cards.
03/2011 to 07/2015 Sales Shift Leader Hollywood Tans | City, STATE,
  • Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
  • Managed sales transactions with an increasing revenue stream annually.
  • Monitored customer preferences to determine focus of sales efforts.
  • Generated monthly and annual sales reports.
  • Created and directed sales team training and development programs.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Wrote sales slips and sales contracts.
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interactions.
  • Trained in negotiations and time management.
  • Maintained reception area clean and neat to provide visitors with a positive impression of the company.
02/2010 to 08/2012 Waitress Wolfyys Restaurant | City, STATE,
  • Consistently adhered to quality expectations and standards.
  • Delivered exceptional, friendly and fast service.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Promoted and endorsed the company to bring in new business.
  • Politely answered phones promptly and recorded and confirmed reservations.
  • Answered questions about menu selections and made recommendations when requested.
  • Received frequent customer compliments for going above and beyond normal duties.
Expected in 2007 High School Diploma | Red Buff High+, California, GPA:

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Resume Strength

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  • Length
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Resume Overview

School Attended
  • Red Buff High+
Job Titles Held:
  • Veterinary Receptionist
  • Salon Manager and Administrative Assistant
  • Sales Shift Leader
  • Waitress
  • High School Diploma

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