Veterinary Receptionist resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Personable and energetic Customer Service and Sales Representative with Management experience offering over 10 years of customer service experience working in dynamic, fast-paced environments. Committed to delivering excellence in all facets of customer service, sales and administrative support. Offering honed competencies in data-entry, database management and scheduling. Highly efficient and accurate, with strong planning, problem solving and communication skills.
Skills
Excellent communication skills
Database management
Professional phone etiquette
Team building
Appointment setting
Problem-solving skills
Commitment to quality and service
Articulate and well-spoken
Excellent planner and coordinator
Filing and data archiving
Accounting familiarity
Payroll
Very knowledgeable in Microsoft Outlook, Microsoft Word and Excel
Work History
Veterinary Receptionist, 06/2018 - 01/2020 Veterinary Practice Partners – King Of Prussia, PA,
Scheduled annual checkup appointments, consultations and surgery visits for various animals.
Provided exemplary customer service to pet owners by answering animal health questions and educating about positive animal care practices.
Evaluated incoming patients to determine treatment needs and urgency of care.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Answered phone calls and emails for 9-physician veterinary medical facility, scheduling appointments and handling patient inquiries.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Completed and filed insurance and financial documentation for accounting purposes.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Created new physical and computer-based files.
Input data into computer programs and filing systems.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Maintained office and waiting room so common areas were clean and tidy at all times.
Salon Manager and Administrative Assistant, 07/2015 - 05/2018 Regal Cinemas Corporation – Littleton, CO,
Worked directly under owners as administration assistant
Controlled inventory by tracking expenses, purchases and shelf stock.
Maintained general appointment calendar and set shift schedules.
Oversaw daily operations of the salon, including employee performance, facility cleanliness and sales.
Worked to continuously increase salon business through effective sales, service and operations policies.
Provided coaching, mentoring, and consultation to staff to enhance staff development.
Provided clerical support to company employees, including copying, faxing and file management.
Maintained a clean reception area, including lounge and associated areas.
Drafted biweekly time sheets for 15+ executives and employees.
Organized all new hire, security and temporary paperwork.
Assisted with event planning, including associated travel and logistical arrangements.
Created algorithm on Excel for tracking sales and deposit forms
Created all of the company's legal membership documents and release form
Created company flyers and business cards.
Sales Shift Leader, 03/2011 - 07/2015 Hollywood Tans – City, STATE,
Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
Managed sales transactions with an increasing revenue stream annually.
Monitored customer preferences to determine focus of sales efforts.
Generated monthly and annual sales reports.
Created and directed sales team training and development programs.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Wrote sales slips and sales contracts.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Trained in negotiations and time management.
Maintained reception area clean and neat to provide visitors with a positive impression of the company.
Waitress, 02/2010 - 08/2012 Wolfyys Restaurant – City, STATE,
Consistently adhered to quality expectations and standards.
Delivered exceptional, friendly and fast service.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Promoted and endorsed the company to bring in new business.
Politely answered phones promptly and recorded and confirmed reservations.
Answered questions about menu selections and made recommendations when requested.
Received frequent customer compliments for going above and beyond normal duties.
Education
High School Diploma: , Expected in 2007 - Red Buff High+ - California, GPA:
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