High-energy [Job Title] with proven leadership, critical thinking and project management abilities gained during [Number]-year administrative career. Experienced in managing clerical requirements of [Type] office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets. Dynamic administrative professional and leader with [Number]+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
- Documentation and control
- Policy and Procedure Modification
- Expense Reporting
- Team Leadership
- Training and Development
- Budgeting
- Organizational skills
- Contract negotiations
- Strategic Planning
- Relationship building
- Workflow planning
- Project Management
- Team Bonding
- Clear oral/written communication
- Scheduling
- Performance improvement
- Friendly nature
- Staff Management
- Documentation expertise
- Member of the Dean's List
- Own and operate a successful in house pet service business for 15 years.
- Organize, initiate, and execute education booths and classes in the community tailored to pet health.
- Organize and execute fundraisers to raise money for pet owners who need financial help with their pets medical bills.
Rockford, IL, 06/2020 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system using Cornerstone Software.
- Answered owners' animal health questions and educated on healthy animal care practices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept detailed records of office inventories and placed orders within budget and as needed for more supplies.
- Organized patient files and streamlined operations to improve efficiency.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Increased office productivity by transcribing over 50 daily meetings and appointments and implementing organizational systems for documents.
- Implemented online pharmacy request website for digitizing and organizing over 3,000 medication requests.
- Completed skilled administrative work to support all office staff and operational requirements.
Clemmons, NC, 03/2019 - 04/2020
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Aurora, CO, 06/2018 - 12/2019
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted veterinary surgeon in routine and emergency surgeries and procedures for dogs and cats.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Facilitated community outreach to provide information for pet owners while building hospital's reputation.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
City, STATE, 10/2010 - 05/2017
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed dental extractions with no periosteal elevation, no tooth resectioning, and no bone resectioning.
- Performed dental cleanings using ultrasonic scaler.
- Answered owners' animal health questions and educated on healthy animal care practices.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Cared for animals pre-surgery, including administering anesthetics.
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
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School Attended
- Pierce College
- Penn Foster College
- Henderson Bay High School
Job Titles Held:
- Veterinary Receptionist
- Office Manager
- Veterinary Technician Assistant
- Veterinary Technician /Office Administrator
Degrees
- Bachelor of Applied Business
- Associates
- High School Diploma
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