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Veterinary Receptionist Resume Example

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VETERINARY RECEPTIONIST
Summary

Organized, independent worker with strong time-management skills. Creative professional with extensive project experience from concept to development. Talents include, Dedicated Team Player, Microsoft Office Proficiency, Strong Interpersonal Skills, Strong Problem Solver, Meticulous Attention To Detail and Greeting Visitors. One who continually maintains a positive attitude while interacting with demanding clients. Compassionate, quality-focused and committed to approaching administrative tasks with tenacity. Creative problem solver with exceptional communication skills. Customer service-oriented individual who works well under pressure. Kind, empathetic, and dedicated team player.

Skills
  • Administrative
  • Excellent customer service
  • First aid
  • Inventory
  • Office
  • Quality
  • Reception
  • Computers
  • Multi phone lines
  • Customer service
  • Biohazard waste disposal
  • Sanitation and sterilization
  • Data entry
  • Manual and finger dexterity
  • Stress management
  • Proper storage procedures
  • Sharps disposal
  • HIPAA
  • Organization
  • Data management
  • Team building
  • Problem resolution
  • Relationship building
  • Compassionate
Experience
09/2017 - CurrentVeterinary ReceptionistEvergreen Animal Hospital | Gig Harbor, WA
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Processed financial transactions for clients.
  • Supervised waiting area, mopped floors, and rearranged magazines to maintain office.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 40 animals per day.
  • Answered four line phone system answering daily phone calls to schedule appointments and address patient inquiries.
  • Called patients to schedule appointments, consistently double-checking information and availability.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Addressed, documented, and responded to incoming correspondences to address client queries.
  • Updated patient financial information to promote accurate record keeping.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Updated group medical records and technical library to support smooth office operations.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
09/2016 - 05/2017Veterinary ReceptionistWheaton Way Veterinary Hospital | Bremerton, WA
  • Worked with clients to processes all financial transactions.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Processed financial transactions for clients.
  • Supervised waiting area, mopped floors, and rearranged magazines to maintain office.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 35 animals per day.
  • Answered 4 line system phone calls to schedule appointments and address patient inquiries.
  • Called patients to schedule appointments, consistently double-checking information and availability.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Gathered information to file appeals for denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Addressed, documented, and responded to incoming correspondences to address client queries.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
04/2013 - 05/2015Lead Front DeskDaily Office Operations, YMCA | Belfast, Maine
  • Answered and quickly redirected up to 4 calls at any given time.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Screened all visitors and directed them to the correct employee or office.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Asked open-ended questions to assess customer needs.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new YMCA information.
  • Developed reputation as an efficient service provider with high levels of accuracy.
Education and Training
05/2015Bachelor of Science: Photography
The Art Institute of Pittsburgh Online | Pittsburgh, PA
  • Dean's List Honoree fall 2013
  • Dean's List Honoree spring 2014
06/2001High School Diploma
Peninsula High School | Gig Harbor, WA
Phlebotomy Program: Phlebotomy
Bates Technical College | Tacoma, WA
Interests

Reading

Hiking with my dogs

Camping

Spending time outdoors

Traveling with my husband

Photography

Horseback riding

References

Kristin Malone

Office Manager at Evergreen Animal Hospital

253-851-9195

Sam Brendel (previous co worker at E.A.H)

253-313-6219

Jenessa Stewart (client at E.A.H.)

253-363-1230

Bruce Osgood (YMCA manager)

207-338-4598

Certificates and Training

Standard First Aid

BLS AED

Blood Borne Pathogens

BLS First Aid

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Resume Overview

Companies Worked For:

  • Evergreen Animal Hospital
  • Wheaton Way Veterinary Hospital
  • Daily Office Operations, YMCA

School Attended

  • The Art Institute of Pittsburgh Online
  • Peninsula High School
  • Bates Technical College

Job Titles Held:

  • Veterinary Receptionist
  • Lead Front Desk

Degrees

  • 05/2015 Bachelor of Science : Photography
    06/2001 High School Diploma
    Phlebotomy Program : Phlebotomy

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