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veterinary receptionist resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary
  • I am an enthusiastic animal care professional whom successfully manages various responsibilities in fast-paced settings. I am knowledgeable in Avimark and StringSoft programs. I have terrific time management and relationship building skills. I remain calm in crisis situations with skill to reassure owners while providing urgent care.
  • Though my background mostly pertains to veterinary care, I am looking to expand my horizons. I am well mannered, highly motivated and ready to take on any task given to me. I learn rather quickly and am certain I would be a great asset to your company.
Skills
  • Patient relations
  • Patient safety
  • Schedule management
  • Personnel management
  • Health information systems
  • Records management
  • Records maintenance
  • Facility oversight
  • Working collaboratively
  • Healthcare delivery
Experience
05/2021 to Current
Veterinary Receptionist Vca Antech, Inc. Grand Rapids, MI,
  • Worked with clients to processes all financial transactions.
  • Processed financial transactions for clients.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately thirty animals per day.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
05/2020 to 03/2021
Veterinary Hospital Manager National Veterinary Associates Springfield, MO,
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
  • Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
  • Educated clients and public on animal health, treatment protocols and general procedures.
05/2018 to 12/2019
Home Health Care Aide Always Best Care Hobe Sound, FL,
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
09/2006 to 06/2014
Veterinary Receptionist Vca Antech, Inc. Haymarket, VA,
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Processed financial transactions for clients.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Worked with clients to processes all financial transactions.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 40 animals per day.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Updated group medical records and technical library to support smooth office operations.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
Education and Training
Expected in 12/2021 to to
EMT: Emergency Medical Technician
Center For Allied Health Education - Brooklyn, NY,
GPA:
Expected in 2013 to to
BA: Psychology
Brooklyn College - ,
GPA:
Expected in 2009 to to
:
Saint Joseph’s College - ,
GPA:
Children's Studies
Expected in 2008 to to
Associates Degree: Liberal Art
Kingsborough Community College - ,
GPA:

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Resume Overview

School Attended

  • Center For Allied Health Education
  • Brooklyn College
  • Saint Joseph’s College
  • Kingsborough Community College

Job Titles Held:

  • Veterinary Receptionist
  • Veterinary Hospital Manager
  • Home Health Care Aide
  • Veterinary Receptionist

Degrees

  • EMT
  • BA
  • Associates Degree

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