Experienced Veterinary Practice Manager with strong leadership and relationship-building skills. Extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.
Managed team of 8-12 employees.
Served as mentor to junior team members.
Directed and delegated various work to appropriate team members.
Initiated program that standardized employee training and led to increase in customer satisfaction by 12% as well as greater employee retention.
Planned and lead staff meetings monthly, including scheduling representatives for training sessions.
Assessed employee performance and managed promotions and raises.
Guided employees through team conflicts.
Inspired a positive working environment for all team members.
Headed front office and customer relations and customer service training.
Performed as Veterinary Technician as well as Front Office Receptionist on a regular basis as well.
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