Results-focused management professional offering [Number] years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Motivated sales professional with 5+ years sales representative experience.
Supervision and training
Social media savvy
Excellent communication skills
Veterinary Practice Manager February 2006 to CurrentCountryside Animal Hospital － LaGrange, KY
Educated the public about diseases that are spread from animals to humans.
Prepared, processed and analyzed lab samples.
Processed client payments, sent invoices and placed appointment reminder calls.
Educated the community about responsible pet ownership and wildlife care.
Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
Vaccinated animals and administered medications orally and intravenously.
Collected tissue, feces, blood and urine samples for examination and analysis.
Assisted customers by phone, including scheduling appointments and treatments.
Administered anesthetics before surgery and monitored effects prior to surgery.
Monitored animals recovering from surgery and notified veterinarian of any changes.
Supervised a [Number]-doctor animal hospital, including the 24-hour emergency critical care service.
Wrote new clinic guidelines for training and educating staff.
Provided integrative medical treatment including acupuncture, manual therapy and therbal medecine.
Adhered to high standards of safety, cleanliness and professionalism.
Developed, implemented and monitored programs to maximize customer satisfaction.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Addressed negative customer feedback immediately.
Effectively managed departmental expenses to stay within allocated budget.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Ran a successful veterinary practice from [Year] to [Year].
Fielded and processed up to [number] calls per day.