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Veterinary Practice Manager Resume Example

Resume Score: 65%

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VETERINARY PRACTICE MANAGER
Summary
Results-focused management professional offering [Number] years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Motivated sales professional with 5+ years sales representative experience.
Highlights
  • Policy/program development
  • Supervision and training
  • Social media savvy
  • Client-focused
  • Excellent communication skills
  • Goal-oriented
  • Internet savvy
  • Exceptional multi-tasker
Experience
Veterinary Practice Manager
February 2006 to Current
Countryside Animal Hospital - LaGrange, KY
  • Educated the public about diseases that are spread from animals to humans.
  • Prepared, processed and analyzed lab samples.
  • Processed client payments, sent invoices and placed appointment reminder calls.
  • Educated the community about responsible pet ownership and wildlife care.
  • Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
  • Vaccinated animals and administered medications orally and intravenously.
  • Collected tissue, feces, blood and urine samples for examination and analysis.
  • Assisted customers by phone, including scheduling appointments and treatments.
  • Administered anesthetics before surgery and monitored effects prior to surgery.
  • Monitored animals recovering from surgery and notified veterinarian of any changes.
  • Supervised a [Number]-doctor animal hospital, including the 24-hour emergency critical care service.
  • Wrote new clinic guidelines for training and educating staff.
  • Provided integrative medical treatment including acupuncture, manual therapy and therbal medecine.
  • Adhered to high standards of safety, cleanliness and professionalism.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Addressed negative customer feedback immediately.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Accomplishments
  • Ran a successful veterinary practice from [Year] to [Year].
  • Fielded and processed up to [number] calls per day.
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Resume Overview

Companies Worked For:

  • Countryside Animal Hospital

Job Titles Held:

  • Veterinary Practice Manager

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