Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Personnel management
Healthcare delivery
Staff supervision
Hospital coordination
Experience
08/2016 to Current
Veterinary Practice ManagerAlliance Animal Health – Indianapolis, IN,
Oversaw clinic administration, including financial management, recruitment and human resources.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Optimized case and clinical management and recommended plans to improve safety and health programs.
Led and motivated [Number] employees through supervision, training and coaching on duties and daily operational activities.
Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Supervised administrative staff of [Number][Job title]s, delivering consistent coaching and mentoring to improve job efficiency.
Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
Initiated training and education programs for supporting healthcare staff.
08/2009 to Current
Veterinary TechnicianSeaworld Parks – Tampa, FL,
Treated animals afflicted with [Type] mange and [Type] skin conditions with therapeutic bath treatments and medications.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Checked animals for injury and illness, writing notes regarding symptoms for veterinarian's review.
Delivered consistent customer service to pet owners, effectively increasing repeat business [Number]%.
Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Administered oral and rectal radio-opaque materials.
Assisted with dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque and stains.
Prepared and reviewed records and consent forms.
Performed patient imaging with ultrasound and x-ray and interpreted results.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Administered and monitored anesthesia for surgeries and operations.
Collected urine by expression cystocentesis, or catheterization.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Prepared and labeled medications and informed client of administration techniques.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
Operated anesthesia machines, oxygen equipment and monitoring equipment.
08/1999 to 08/2009
Senior Animal Care Technician City Of Indianapolis And Marion County – Indianapolis, IN,
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Performed animal care duties such as [Action], [Action] and [Action] to promote and monitor animal health under care of [Company].
Executed physical exams and ran tests such as [Type], [Type] and [Type] under [Job Title]'s supervision.
Provided client service by educating owners on essential animal care practices such as [Type] and [Type], answering questions and processing payments.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details.
Checked animals for injury and illness, writing notes regarding symptoms for veterinarian's review.
Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
Used [Software] to admit new animals and keep accurate records of essential client information such as [Type] and [Type].
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Promoted optimal [Type] and [Type] health by feeding and watering every animal on regular schedule.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Washed, groomed and trimmed each animal to enhance coat health.
Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
Ordered, received, unloaded and stored feed and supplies for animals under care.
Oversaw programs to support [Type] and [Type] pets with exercise, behavior monitoring and basic care.
Collected and documented animal information such as weight, size, physical condition and food intake.
Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Identified animal health concerns and discussed problems with owners.
Maintained clean and orderly play yards, kennels and cages.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Walked over [Number] dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
Bathed, dried and groomed over [Number] animals each day.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Education and Training
Expected in
: St Andrews Presbyterian College - Laurinburg, NC GPA:
Expected in 06/2006
High School Diploma: Wellesley Sr High School - Wellesley, MA GPA:
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