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Professional Summary
Highly skilled and enthusiastic professional with more than 9 years of experience managing operations in Veterinary Practices. Successfully oversee human resources, budgeting, supply management and patient/client services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable clinic operations. Familiar with employee motivation and retention strategies, company relations and accreditation requirements.
Skills
Patient education and counseling
Multidisciplinary team collaboration
Training and mentoring
Hiring and recruitment
Team Building
Staff Management
Project oversight
Relationship building and retention
Immunizations
Profit improvements
Occupancy strategies
Seasoned in medical clinical procedures
Drug inventory management
Inventory and restocking
Medication dispensing
Wellness services
Urine sample collection and urinalysis
Centrifugation and fecal flotation
Thoracic and abdominal radiograph
Nail trimming
Cytocentesis
Feline cat bag restraint
Intravenous injection
Jugular intravenous catheterization
Vaccinations
Surgical procedures and support
Animal behavior observation
Veterinary office administration
Animal birth procedures
Patient Positioning
Canine and feline intubation
Fluorescein stain test
Dietary recommendations
Instrument pack sterilization
Heartworm diagnostic testing
Lab operations
Restraint pole use
Ear sample collection
Euthanasia
X-ray review
Schiotiz tonometry method
California mastitis testing
Skin scraping
Infection Control
Wound treatment
Necropsy
Medication Administration
Anal sac expression
File and records management
Intraperitoneal injection
General anesthesia monitoring
Breeding consultation
Diagnostic sampling
Surgical scrubbing procedures
Emergency and preventive care
Work History
01/2021 to CurrentVeterinary Practice ManagerAlliance Animal Health | Stamford, CT,
Increased patient satisfaction scores by 61% within 4 months.
Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Ordered all pharmacy supplies and kept check on inventory levels.
Direct day-to-day administrative and operational functions for multi DVM facility, providing guidance and leadership to over 30 employees.
Scheduled surgeries and appointments.
Implemented procedures necessary for compounding, mixing, packaging and labeling.
Supervised team of LVT's & VA's.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to DHEC administration and general liability.
Communicated with patients, ensuring customer compliance.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Offered patients and patrons information on various immunizations including flu, DAPP/DHPP, Lepto, Bordetella, Lyme etc.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Oversaw all financial transactions and management functions, strategically managing operating budget.
Organized and facilitated 6+ department head meetings weekly, discussing current policies, procedures, pets per day, pets per hr, sales, budgets, profitability, retention and overall clinic growth.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Collaborated with resort manager to maintain daily operations.
Discussed medical histories with patients in effort to provide most effective medical advice.
Provided primary customer support to internal and external customers in fast-paced environment.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Entered customer interaction details in multiple softwares to track requests, document problems and record solutions offered.
Communicated with vendors regarding back order availability, future inventory and special orders.
Regularly exceeded daily sales and product add-on quotas.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Approved regular payroll submissions for employees within Paycor.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Applied customer feedback to develop process improvements and support long-term business needs.
Onboarded new employees, including training, mentoring and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Demonstrated new products, procedures and techniques to employees.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Interviewed and hired strong candidates for team openings, using Applicant Pro and social media to find applicants.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Recorded inventory sales into organization's weekly income report.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
04/2019 to 01/2021Veterinary TechnicianHouston Methodist | The Woodlands, TX,
Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
Administer medications, vaccines, and treatments as instructed by veterinarian.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
Assisted veterinarian with wound treatment, administration of vaccines and operations.
Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
01/2018 to 04/2019Lead Veterinary TechnicianThrive Pet Healthcare | Escondido, CA,
Assisted veterinarian with wound treatment, administration of vaccines and operations.
Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
Cared for animals pre-surgery, including administering anesthetics.
Processed new patients and updated client records with key information using Intravet.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Trained and mentored other LVT staff.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
Euthanized terminally ill patients.
Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
Positioned animals for diagnostic imaging such as x-rays.
Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Designed and created client education materials and marketing materials for hospital services.
Performed dental cleanings using ultrasonic scaler.
12/2012 to 01/2018Emergency Veterinary TechnicianEthos Veterinary Health | Sacramento, CA,
Processed new patients and updated client records with key information using Avimark.
Cared for animals pre-surgery, including administering anesthetics.
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Evaluated incoming patients to determine treatment needs and urgency of care.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Carried out day-day-day duties accurately and efficiently.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Education
Expected in Veterinary Tech Program | Veterinary Medicine (Pre-Veterinarian)Ashworth College, Georgia, GPA:
Expected in 2012High School Diploma | Spartanburg High School, Spartanburg, SC, GPA:
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