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Training Officer II Resume Example

Resume Score: 90%

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TRAINING OFFICER II
Professional Summary

Innovative professional who takes pride in being a recognized tenacious problem solver focused on making technology work and an accomplished researcher who turns challenges into building blocks to learn technology and master advance skills.

I always apply my natural talent to translate a love of learning into a love of teaching and helping others to learn, excellent communication and interpersonal skills demonstrated by10 years of teaching experience.

Summary of Skills
  • Strong analytical skills
  • Project management
  • Strong collaborative skills
  • Client Relationship Management
  • MS Office proficient
  • Excellent communication skills
  • Critical thinking
  • Time management skills
  • Strong work ethic
  • Prior supervisory experience
  • Detail-oriented
  • Human Resources Information Systems (HRIS)
  • Process development
  • Complex problem resolution
  • Project management
  • Risk management evaluation background
Experience
11/2010 - 12/2015
JP Morgan Chase & Company - Jacksonville, FlTraining Officer II

Assess participant's understanding of course content and changes delivery method by evaluating effectiveness of training delivered against program objectives and evaluate trainees' performance.

Taught monthly new hire classes for all new managers, and new retail account executives training on marketing, sales, and product lines, also facilitated any compliance training when needed

Trained all new hardware/software and provided ongoing technical assistance in person and by phone when needed after training.

Completed administrative task utilizing LMS systems and communicated training opportunities with Sr management to continually improve programs.

Continuously building client relationships with supported LOB through training needs analysis for understanding of line of business priorities and to identify any training requirements.

05/2010 - 11/2010
JP Morgan Chase & Company - Jacksonville, FloridaUnderwriter II

Conduct a thorough review of the customers file for modification to determine compliance with established company and Investor guidelines.

Analyze extreme complex financial information that includes calculating income and debt ratios, verification of assets, conducting a collateral and credit review.

Perform a credit and income analysis that is consistent through out the file and insure all pre-funding conditions have been updated in the system of record, and communicated to processors, vendors, and the customers.

Review all loan documentation for accuracy and completion to ensure all conditions are cleared prior to signing off on the loan to proceed with the modification.

Keep up to date on all credit policy changes that impact underwriting.


08/2008 - 05/2010
Training Folks - Jacksonville, North CarolinaContracted Facilitator

Trained on a variety of projects such as:

TD Bank bank acquisition project, extensive traveling to several acquired bank sites to train bank employees on new system hardware and software, and process and procedures.

New hire training for new location in Jacksonville,Fl. Trained all new hire staff for customer service, collections, LM negotiators, and supervisor staff, also provided floor support for three weeks after training.

Provided two week system training for a new BOA new system roll out

Various Facilitator training assignments.including Sales, Default, Servicing, Banking, and Systems Training.

Worked closely with all members of the training team to secure the appropriate level of collaboration with trainers/facilitators, to ensure that delivery requirements are incorporated in the design of all ILT classroom courses

    06/2006 - 08/2008
    Bohan Group - Jacksonville, FlClient Settlement Manager

    Managed a team of 25 forensic risk underwriters in Jacksonville and California validating forensic review findings on closed files and prepared final client-facing reports in accordance to company's policies and procedures, secondary mortgage market and/or investor requirements and applicable laws and regulations.

    Utilized expertise to field questions from reviewers on escalated loan files and track changes in federal and state laws and regulations, establish applicable due diligence policies and procedures and implement changes to existing procedures, systems and process.

    09/2005 - 06/2006
    Tresbien Group - Jacksonville, FlBusiness Analyst

    Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

    Reconciled and reported discrepancies found in records.

    Communicated with customers, employees and other individuals to answer questions and explain information.

    Utilized expertise to field questions from reviewers on escalated loan files and track changes in federal and state laws and regulations, establish applicable due diligence policies and procedures and implement changes to existing procedures, systems and process documentation.

    01/2000 - 09/2005
    JP Morgan Chase & Company - Jacksonville, FlBusiness Analyst
    • Developed metrics determining inefficiencies and areas for improvement, track, analyze and interpret trends in KPI/KPM percentage of unsalable loan beyond the 120 day mark in the warehouse data.
    • Reduced number of monthly unsalable loans by 29 % by developing training material and conducting training within the LOB (wholesale, retail, and correspondent) to help provide charity of the impact on loans remaining in the company's portfolio beyond 120 days from both how effects the company's bottom line, and cost/impact effects to the LOB, versus resolving deficiencies with the first 30 days of a known a unsalability exception, reduction well received by senior management during monthly meeting.
    • Liaison between warehouse bank and lines of business for problems loans that were received by the warehouse bank and deemed unsalable.
    06/1998 - 01/2000
    JP Morgan Chase & Company - Jacksonville, FloridaPost Closing Supervisor
    • Supervised a team of 9 post closing analyst responsible for resolution of all post-closing loan issues, including lien perfection, proper issuance of final title policies, all other discrepancies prior to closing, title corrections, or documents preventing the closing.
    Education
    Everest University - Tampa, Florida, United StatesAssociate of Science: Business (Associate)

    Will be re-attending school, Jan 2016 left to attend to ailing father

    1976
    Robert E Lee - Jacksonville, Florida, United StatesHigh School Diploma: Basic
    Community Involvement

    Chase Good Works, 2010-current ( Jr Olympics, No more Homeless pets,Clara White Mission, etc..)

    Skills
    • Great organizational skills, Adobe Captivate, Analytical
    • People skills: enthusiastic people person
    • Banking, closing.Communication Skills
    • Written and Verbal Communication
    • System Training, Procedures and Procedures, Soft Skill Trainer
    • Problem-solving, time-management, leadership, Learning Management System, HRIS
    • Toastmasters International 2010 - Present
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    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • JP Morgan Chase & Company
    • Training Folks
    • Bohan Group
    • Tresbien Group

    School Attended

    • Everest University
    • Robert E Lee

    Job Titles Held:

    • Training Officer II
    • Underwriter II
    • Contracted Facilitator
    • Client Settlement Manager
    • Business Analyst
    • Post Closing Supervisor

    Degrees

    • Associate of Science : Business (Associate)
      High School Diploma : Basic

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