Innovative professional who takes pride in being a recognized tenacious problem solver focused on making technology work and an accomplished researcher who turns challenges into building blocks to learn technology and master advance skills.
I always apply my natural talent to translate a love of learning into a love of teaching and helping others to learn, excellent communication and interpersonal skills demonstrated by10 years of teaching experience.
Assess participant's understanding of course content and changes delivery method by evaluating effectiveness of training delivered against program objectives and evaluate trainees' performance.
Taught monthly new hire classes for all new managers, and new retail account executives training on marketing, sales, and product lines, also facilitated any compliance training when needed
Trained all new hardware/software and provided ongoing technical assistance in person and by phone when needed after training.
Completed administrative task utilizing LMS systems and communicated training opportunities with Sr management to continually improve programs.
Continuously building client relationships with supported LOB through training needs analysis for understanding of line of business priorities and to identify any training requirements.
Conduct a thorough review of the customers file for modification to determine compliance with established company and Investor guidelines.
Analyze extreme complex financial information that includes calculating income and debt ratios, verification of assets, conducting a collateral and credit review.
Perform a credit and income analysis that is consistent through out the file and insure all pre-funding conditions have been updated in the system of record, and communicated to processors, vendors, and the customers.
Review all loan documentation for accuracy and completion to ensure all conditions are cleared prior to signing off on the loan to proceed with the modification.
Keep up to date on all credit policy changes that impact underwriting.
Trained on a variety of projects such as:
TD Bank bank acquisition project, extensive traveling to several acquired bank sites to train bank employees on new system hardware and software, and process and procedures.
New hire training for new location in Jacksonville,Fl. Trained all new hire staff for customer service, collections, LM negotiators, and supervisor staff, also provided floor support for three weeks after training.
Provided two week system training for a new BOA new system roll out
Various Facilitator training assignments.including Sales, Default, Servicing, Banking, and Systems Training.
Worked closely with all members of the training team to secure the appropriate level of collaboration with trainers/facilitators, to ensure that delivery requirements are incorporated in the design of all ILT classroom courses
Managed a team of 25 forensic risk underwriters in Jacksonville and California validating forensic review findings on closed files and prepared final client-facing reports in accordance to company's policies and procedures, secondary mortgage market and/or investor requirements and applicable laws and regulations.
Utilized expertise to field questions from reviewers on escalated loan files and track changes in federal and state laws and regulations, establish applicable due diligence policies and procedures and implement changes to existing procedures, systems and process.
Calculated, prepared, and issued bills, invoices and account statements according to established procedures.
Reconciled and reported discrepancies found in records.
Communicated with customers, employees and other individuals to answer questions and explain information.
Utilized expertise to field questions from reviewers on escalated loan files and track changes in federal and state laws and regulations, establish applicable due diligence policies and procedures and implement changes to existing procedures, systems and process documentation.
Will be re-attending school, Jan 2016 left to attend to ailing father
Chase Good Works, 2010-current ( Jr Olympics, No more Homeless pets,Clara White Mission, etc..)
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