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training manager resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Skills
  • Training and Development
  • Strong Interpersonal Skills
  • Shift Management
  • Flexible
  • Communication
  • Bilingual
  • Dedicated
  • Patient
  • New hire on-boarding
  • Proficient in customer service
Work History
04/2015 to Current
Training Manager A Wireless Flagstaff, AZ,
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Evaluated restaurant's training effectiveness by gathering feedback from guests, new hires and quality assessments.
  • Responded and recovered unsatisfied guests using the customer experience monitor to reach the overall satisfaction goal of 70% Ensures Quality Assessments are at a 80% completion rate weekly, in order to ensure leaders are holding team accountable for executing adequate procedures.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers resulting in more flexible workers.

2013 to 04/2015
Team Lead Pharmavite Remote, OR,
  • Supported leadership team to successfully manage shifts.
  • Gave crew members feedback on improving their speed and accuracy. Resulting in accomplishing goal of 2:45 speed of service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Trained team to offer professional and hospitable service so guests receive consistent service throughout all day parts.
Education
Expected in July 2015
A.A: General Studies
Harold Washington College - Chicago, IL
GPA:

Expected in Current
Bachelor of Arts: Human Resource Development
Northeastern Illinois University - Chicago, IL
GPA:
Human Resource Development
Certifications

Chick fil A Corporate - Atlanta,Ga

Certified Grand Opening Trainer

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Resume Overview

School Attended

  • Harold Washington College
  • Northeastern Illinois University

Job Titles Held:

  • Training Manager
  • Team Lead

Degrees

  • A.A
  • Bachelor of Arts

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