Training Manager, 05/2015 to Current Chick fil A Loyola Water Tower – Chicago, IL
Conducted orientation sessions and organized on-the-job training for new hires.
Evaluated restaurant's training effectiveness by gathering feedback from guests, new hires and quality assessments.
Responded and recovered unsatisfied guests using the customer experience monitor to reach the overall satisfaction goal of 70% Ensures Quality Assessments are at a 80% completion rate weekly, in order to ensure leaders are holding team accountable for executing adequate procedures.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Trained new hires to perform cross-training exercises with experienced workers resulting in more flexible workers.
Team Lead, 01/2013 to 05/2015 Chick fil A Loyola Water Tower – Chicago, IL
Supported leadership team to successfully manage shifts.
Gave crew members feedback on improving their speed and accuracy. Resulting in accomplishing goal of 2:45 speed of service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Trained team to offer professional and hospitable service so guests receive consistent service throughout all day parts.
A.A: General Studies, July 2015 Harold Washington College - Chicago, IL
Bachelor of Arts: Human Resource Development, Current Northeastern Illinois University - Chicago, IL Human Resource Development