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Training Development Coordinator Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Talented professional with expertise in training, development, and project management with extensive knowledge in Health Insurance industry. Dedicated, goal driven and reliable, successfully meeting management expectations; a valuable asset to any team. Exhibiting leadership skills, independence and teamwork. Skilled in engaging trainees, building rapport and motivation to excel and strive for excellence. Successful at developing and overseeing site-based and online training programs.

Skills
  • Administrative and executive support
  • Advanced knowledge of medical terminology
  • Contracts and provider relations
  • Cost benefit analysis
  • Excellent customer service and brand building
  • Data management
  • Meeting facilitation, and presentations via ZOOM/Skype
  • Mentoring and new hire support
  • Microsoft Excel and Microsoft Office applications
  • Policies, procedures and process development
  • Project management
  • Quality assurance
  • Training delivery, training materials and curriculum development
Education and Training
University of California at Davis , Expected in Bachelor of Arts : Linguistics, African and African American Studies - GPA :
Experience
City Of Pearland - Training & Development Coordinator
Pearland, TX, 08/2018 - Current
  • Sole training and development coordinator, managing training operations across three call centers for California health insurance plans.
  • Facilitate virtual training sessions and meetings via Zoom or Skype; currently maintaining all training deadlines from a remote capacity.
  • Manage training schedules and class assignments for 17 trainers and more than 600 contact center associates, meeting hiring demands and service level requirements; including recurrent trainings for existing employees.
  • First point of contact and subject matter expert for training requests and concerns from internal and external departments to aid in smooth progression of training delivery and identify necessary training solutions.
  • Maintain professional relationships with cross functional teams and business partners.
  • Effectively monitor the life cycle of assigned projects, ensuring quality adherence and standards. Supervise training preparation, organize training materials and support training activities.
  • Lead and assist in development of the training curriculum, identify, develop, and conduct appropriate training programs. Research, analyze and recommend modifications to training where appropriate. Support relevant training efforts and provide applicable advice to enhance training programs.
  • Maintain training records using Microsoft Excel Spreadsheets, compile reports and statistics for review. Develop standard and custom training reports.
  • Collect course evaluations following training courses and communicate feedback to management. Conduct training needs analyses and cost benefit analysis to determine specific training needs for department staff and evaluate effectiveness.
  • Provide feedback on revisions to policy and procedures, process development and adult learning principles, including selecting and designing appropriate training aids. Complete frequent assessments of training materials, structure and success rates.
  • Extensive knowledge of Medical Management, Commercial Health Plans, State Health Plans, Affordable Care Act, HIPAA, Medical terminology, ICD9, ICD10, medical claims, appeals and grievances, Microsoft Office applications, training concepts, practices, and compliance.
  • Participation in Training, workshops, conferences and online education classes to maintain knowledge and increase skills.
Centene Corporation - Provider Data Coordinator II
Christmas, FL, 07/2017 - 08/2018
  • Performed day to day functions of inbound provider network and contract requests and maintained provider databases in multiple systems.
  • Managed provider contracts and provider demographic information.
  • Audited analyses on completed requests and monitored compliance status of submitted requests.
  • Maintained provider data management systems for accuracy.
  • Resolved all provider data issues. Participated in reconciliation and provider data projects.
  • Initiated and processed provider updates.
  • Tracked updates, and audited provider information in the database, assist in corporate audit activities.
  • Respond to provider data and network requests with accuracy and quality.
  • Coordinated, scheduled and executed in-depth data entry projects.
Centene - Senior Customer Contact Center Representative
City, STATE, 02/2008 - 07/2017
  • Delivered fast, friendly and knowledgeable customer support for members and providers, providing accurate information for health plan eligibility, benefit information, authorization status, claims status and medical record inquiries.
  • Evaluated customer accounts, clarifying needs and identifying options to best resolve service and billing issues.
  • Processed premium payments, researched, and resolved complex, critical, and time-sensitive issues, maintaining quality service levels.
  • As a senior representative (CSR III) provided mentoring and floor support for New Hire associates.
  • Hand selected among hundreds of call center associates for various call center projects and in class support for New Hire training classes.
Activities
Kilson
  • Content contributor and assistant editor for Each1Teach1 department newsletter (2019-Present).
  • Active member of two Centene Corporation diversity and inclusion groups: INSPIRE Women’s Network and MOSAIC: Multicultural Network (2018-Present).
  • Active member of Sankofa Parent Support Group, a social network for parents and caregivers of African American children with disabilities. Co-sponsored by the UC Davis Center for Excellence in Developmental Disabilities and Warmline Family Resource Center (2015-current).
Notable Accomplishments
  • Increased post training survey participation by approximately 60% Q1 of 2021.
  • Appointed as one of three designated support persons to train and mentor more than 350 representatives at contact centers in Davao City, Mindanao, Philippines; Chihuahua City, Mexico and Shreveport, Louisiana, USA (2015-2017).

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Resume Overview

School Attended
  • University of California at Davis
Job Titles Held:
  • Training & Development Coordinator
  • Provider Data Coordinator II
  • Senior Customer Contact Center Representative
Degrees
  • Bachelor of Arts

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