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Training Coordinator Resume Example

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TRAINING COORDINATOR
Professional Summary

Qualified Training Coordinator with [Number] years of [Area of expertise] experience. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation. Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering [Number] years of related experience. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

Accomplishments
  • Supervised staff members and completed monthly call reviews on all 911 Telecommunicators.
  • Successfully wrote grants to obtain funding for a state of the art enhanced 911 phone system.
  • Developed a training program that received accreditation through APCO International.
  • Developed Policies and Procedures that received accreditation through WILEAG (Wisconsin Law Enforcement Accreditation Group).
  • Developed and maintained a motorola digital radio system with multiple channel configurations.
  • Liaison between Fire Department and Communications
  • Liaison between Police Departments and Communications.
Skills
  • Employee coaching, mentoring and training
  • Program implementation
  • Training material and program development
  • Detail-oriented
  • Police and fire procedures
  • Map reading skills
  • Customer service
  • Excellent work ethic
  • Conflict Resolution
  • Staff Management and Leadership
  • Development of Policy and Procedures
  • MS Offie, ProPhoenix Computer-aided dispatch, Motorola Digital Radio, and Intrado phone system experience
  • Effective and efficient Multitasking
Work History
04/2014 - CurrentTraining Coordinator | Village Of Bayside - Communications - Bayside, WI
  • Assessed skill gaps for employees in the Communications department and developed training courses to meet identified needs.
  • Enhanced training programs to strengthen employee knowledge.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization.
  • Maintained compliance with company policies, objectives and communication goals.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Interviewed, hired and trained new employees for Telecommunicator position.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
01/2012 - 04/2014911 Telecommunicator | Village Of Bayside - Communications - Bayside, WI
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Read system maps and caller information, and documented all details in system.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
07/2006 - 01/2012911 Dispatcher | Village Of Brown Deer Police Department - Brown Deer, WI
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch police while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Answered calls from automatic routing system and took basic information from callers.
  • Read system maps and caller information, and documented all details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
Education
University Of Wisconsin - Milwaukee, Milwaukee, WIBachelor of Science: Criminal Justice
  • Coursework in Criminal Justice, and Death Investigation.
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Resume Overview

Companies Worked For:

  • Village Of Bayside - Communications
  • Village Of Brown Deer Police Department

School Attended

  • University Of Wisconsin - Milwaukee

Job Titles Held:

  • Training Coordinator
  • 911 Telecommunicator
  • 911 Dispatcher

Degrees

  • Bachelor of Science : Criminal Justice

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