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Training Coordinator Resume Example

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TRAINING COORDINATOR
Summary

Healthcare Administration

Recent Bachelors of Healthcare Administration graduate with several years of healthcare experience and passion for providing comprehensive care and administrative support for patients. Offer a result-driven attitude with proven abilities in Patient Access quality monitoring, communication, ADT systems, diligence and health administration. Diverse background in registration, mentoring and Patient Access functions with the ability to lead by example to implement a strong sense of mission and purpose that align with company values. Skilled in identifying problems, critical thinking and collaboration to contribute to the organization's mission. Excellent communication and interpersonal skills with ability to quickly adapt to situations and build relationships with people from different backgrounds.

Skills
  • Healthcare Administration
  • Quality Management
  • Communication and Collaboration
  • Analytic skills
  • Detail Oriented
  • Critical Thinking
  • Leadership
  • Positive Attitude
  • Teamwork
  • Decision Making
Education and Training
Bachelor of Science:Healthcare Administration2020Southern New Hampshire University, Manchester, NH

President's List

Certifications
Certified Healthcare Access Associate (CHAA), August 2020

National Association of Healthcare Access Management

Relevant Skills: Promoting the highest standards and knowledge of Patient Access

Additional Career Development

Webinars Hosted by Don Wiesenforth at Albany Medical Center:

Introduction to Lean May 2020

Introduction to Lean Daily Management May 2020

INtroduction to Problem Solving May 2020

Experience
Albany Medical CenterAlbany, NYTraining Coordinator01/2020 to Current
  • Provide training, auditing, monitoring, and support to all Patient Access departments.
  • Provide training for Discharge, and Transfers (ADT) application.
  • Aid in increasing percentage of meaningful use reports for the organization.
  • Consent audits.
  • Conduct mandatory remediation for wrong patients chosen.
  • File maintenance for training and monitoring in ACCESS.
  • Draft and prepare resources and materials for all Patient Access training.
  • Conduct Joint Commission mock surveys.
  • Support critical staff shortages in Patient Access.
  • Consult with management about trainee evaluations.
  • Professional phone etiquette monitoring of Patient Access.
  • Participate in systems testing, upgrades and Soarian Financials problems and solutions.
  • Support company's mission, vision, and values in the execution of all assignments.
Albany Medical CenterAlbany, NYAdministrative Support Associate VII06/2018 to 01/2020
  • Patient Access Apheresis/Infusion Unit, Managing all patients with continuous treatment series.
  • Managing phone calls, scheduling and canceling appointments for patients.
  • Consulting with doctors and nurses about patient appointments, treatment plans, condition and status.
  • Obtaining prior authorization for treatments, collecting and recording of copays at each visit.
  • Multitasking in a fast pace environment.
  • Coordinating patient scheduling with nurse managers and practice coordinators.
  • Scheduling, obtaining and requesting for plasmapheresis, transfusions and infusion orders.
  • Excellent knowledge of Soarian Financials Medical Record System, Allscripts Touchworks, Allscripts Practice Management, TouchPoint phone system and Microsoft Outlook.
  • Navigating healthcare administration processes, quality and policies.
Albany Medical CenterAlbany, NYAdministrative Support Associate VI11/2016 to 06/2018
  • Enforce detailed policy and procedure of fundamental hospital registrations.
  • Active in establishing quality patient care and compassion.
  • Co-manage new trainees and their journey into the corporate finance department.
  • Consult neighboring departments to find solutions.
  • Demonstrated outstanding communication skills among all employees and patients.
  • Establish full knowledge of insurance policies, coverage and costs for medical necessities.
  • Completing pathology consults daily from other healthcare facilities.
Department of HealthMenands, NYIntern09/2017 to 12/2017
  • Executed thorough training materials for contractors and nutrition educators.
  • Drafted and created multiple promotional material for fruits and vegetables in food banks, funded by the government.
  • Created and published policy guidelines for food banks and contractors.
  • Improved and edited the program website through sharepoint.
  • Assisted with the creation of fiscal monitoring sheet of all food banks in the state.
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Resume Overview

Companies Worked For:

  • Albany Medical Center
  • Department of Health

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Training Coordinator
  • Administrative Support Associate VII
  • Administrative Support Associate VI
  • Intern

Degrees

  • Bachelor of Science : Healthcare Administration 2020

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