- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
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Accomplished Human Resources Professional with Master's Degree In Organizational Leadership. Adept at developing recruiting initiatives to hire talented professionals. Specialized experience in Training and Licensing.
- Budget
- Staff training
- Human Resources
- Instructor
- Team building
- Meetings
- Excel
- Performance appraisals
- Recruiting
- Report Writing
- Scheduling
- Supervising
- Supervision
- Materials preparation
- Employee coaching
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- Program implementation
- Schedule management
- Training program development
- Online training experience
- Employee training
- Public speaking
- Training material development
- Project implementation
- Performance management systems
- Training programs development
- HRIS
- Unemployment laws
- Interviewing
- Benefits administration
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Training Coordinator, 10/2019 to Current
American Addiction Centers – Worcester, MA,
- Liaised between trainers and course participants.
- Gathered data about course success and participant experiences to help with future course planning.
- Planned and deployed training programs for Crisis Management, procedures and activities.
- Planned and deployed training programs for CPR/First Aid procedures and activities.
- Planned and deployed training programs for New Employee Orientation procedures and activities.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Ensured proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
- Trained and mentored new personnel hired to fulfill various roles.
- Liasied between executives and entry-level workers
Recruiting and Training Coordinator, 01/2015 to Current
Camp Recovery – Bethlehem, PA,
- Oversee all logistical aspects of recruiting and training for Direct Care staff of 17 Group Homes.
- Involves on-campus meet and greets, career fairs, and open houses throughout the state.
- Work with Human Resources Director to review and revise annual recruiting strategies and yield targets.
- Work with the Director and group home managers to maintain current openings list.
- Review resumes and conduct phones screens of all potential applicants.
- Manage Zip Recruiter and Career Builder postings for all positions.
- Act as liaison between Human Resources and Regional Offices as they relate to new hires.
- Work with managers to understand the recruiting needs of the home.
- Design and implement an orientation training calendar.
- Facilitates scheduling staff for all training.
- Conduct new hire orientation for all employees.
- Conduct CPR and restraint training monthly.
- Assist as needed with the onboarding posses.
- Planned and deployed training programs for CPR/FA procedures and activities.
- Planned and deployed training programs for Crisis Management procedures and activities.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Liaised between trainers and course participants.
Human Resources Training Coordinator, 01/2006 to 01/2015
The Home For Little Wanderers – New York, NY,
- Oversee all aspects of training for 250 staff.
- Work with Quality Assurance to ensure that all staff are trained in accordance with licensing standards.
- Conduct new hire orientation for all new employees.
- Trained and developed staff in direct care techniques.
- Facilitate the companies mandatory annual in-service.
- Assist with reference checks as needed.
- Collect and review employee performance appraisals.
- Attend career fairs to attract new applicants.
- Redevelop and co-facilitate training's in Incident Report Writing (Electronic Records System.).
- Schedule and track the completion of all staff training in Excel.
- Cover Senior Staff meeting as required for the HR Manager.
- Maintained all agency staff files.
- Verified all clinical and nursing licenses with the state of NJ.
- Verified and maintained the credentialing process for clinical staff.
- Presented the agencies benefit package in orientation.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Educated staff on Agency HRIS software functionality with special emphasis in Incident Report writing and Client Charting.
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Generated and updated complete and accurate employee files.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Maintained current understanding of state and federal policies such as EEO and ADA.
- Troubleshot and resolved problems with HR software to enhance production support and minimize downtime.
Residential Supervisor, 01/2003 to 01/2006
Bonnie Brae Residential Treatment Center – City, STATE,
- Oversee the overall workings of the onsite independent living cottage at a residential program.
- Including Supervising staff and children.
- Developed and implemented new independent living program.
- Supervised 6 staff directly in an independent living setting.
- Supervised 100 staff indirectly as the weekly senior staff.
- Managed the budget for the home.
- Created staff schedules and for the inner workings of the home.
- Assisted in completing a department wide schedule for 100 employees.
- Conducted staff meetings and supervision meetings as needed.
- Participated in cross disciplinary team meetings.
- Attended treatment team meetings.
- Lead adventure based activities to increase team building for both the staff and the children.
- Assisted the children in gaining employment and then acting as a liaison between the employer and the agency.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Ensured that each resident was provided caring, supportive and safe environment.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Promoted positive relations between residents and staff.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Enforced policies and safety standards through building and room rounds.
- Solved grievances and complaints by collaborating with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Conducted training and change management processes to improve operations.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Master's Degree: Organizational Leadership, Expected in
Columbia Southern University - ,
GPA:
Bachelor's Degree: Criminal Justice, Expected in
American International College - ,
GPA:
CPR Instructor
Elwyn Crisis Management
Certificate of Completion in FMLA
Certificate of Completion in Employment Law
Certificate in Completion of Compliance
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