Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Human Resources Professional with Master's Degree In Organizational Leadership. Adept at developing recruiting initiatives to hire talented professionals. Specialized experience in Training and Licensing.

  • Budget
  • Staff training
  • Human Resources
  • Instructor
  • Team building
  • Meetings
  • Excel
  • Performance appraisals
  • Recruiting
  • Report Writing
  • Scheduling
  • Supervising
  • Supervision
  • Materials preparation
  • Employee coaching
  • Program implementation
  • Schedule management
  • Training program development
  • Online training experience
  • Employee training
  • Public speaking
  • Training material development
  • Project implementation
  • Performance management systems
  • Training programs development
  • HRIS
  • Unemployment laws
  • Interviewing
  • Benefits administration
Work History
Training Coordinator, 10/2019 to Current
American Addiction CentersWorcester, MA,
  • Liaised between trainers and course participants.
  • Gathered data about course success and participant experiences to help with future course planning.
  • Planned and deployed training programs for Crisis Management, procedures and activities.
  • Planned and deployed training programs for CPR/First Aid procedures and activities.
  • Planned and deployed training programs for New Employee Orientation procedures and activities.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Ensured proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Liasied between executives and entry-level workers
Recruiting and Training Coordinator, 01/2015 to Current
Camp RecoveryBethlehem, PA,
  • Oversee all logistical aspects of recruiting and training for Direct Care staff of 17 Group Homes.
  • Involves on-campus meet and greets, career fairs, and open houses throughout the state.
  • Work with Human Resources Director to review and revise annual recruiting strategies and yield targets.
  • Work with the Director and group home managers to maintain current openings list.
  • Review resumes and conduct phones screens of all potential applicants.
  • Manage Zip Recruiter and Career Builder postings for all positions.
  • Act as liaison between Human Resources and Regional Offices as they relate to new hires.
  • Work with managers to understand the recruiting needs of the home.
  • Design and implement an orientation training calendar.
  • Facilitates scheduling staff for all training.
  • Conduct new hire orientation for all employees.
  • Conduct CPR and restraint training monthly.
  • Assist as needed with the onboarding posses.
  • Planned and deployed training programs for CPR/FA procedures and activities.
  • Planned and deployed training programs for Crisis Management procedures and activities.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Liaised between trainers and course participants.
Human Resources Training Coordinator, 01/2006 to 01/2015
The Home For Little WanderersNew York, NY,
  • Oversee all aspects of training for 250 staff.
  • Work with Quality Assurance to ensure that all staff are trained in accordance with licensing standards.
  • Conduct new hire orientation for all new employees.
  • Trained and developed staff in direct care techniques.
  • Facilitate the companies mandatory annual in-service.
  • Assist with reference checks as needed.
  • Collect and review employee performance appraisals.
  • Attend career fairs to attract new applicants.
  • Redevelop and co-facilitate training's in Incident Report Writing (Electronic Records System.).
  • Schedule and track the completion of all staff training in Excel.
  • Cover Senior Staff meeting as required for the HR Manager.
  • Maintained all agency staff files.
  • Verified all clinical and nursing licenses with the state of NJ.
  • Verified and maintained the credentialing process for clinical staff.
  • Presented the agencies benefit package in orientation.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Educated staff on Agency HRIS software functionality with special emphasis in Incident Report writing and Client Charting.
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Generated and updated complete and accurate employee files.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Maintained current understanding of state and federal policies such as EEO and ADA.
  • Troubleshot and resolved problems with HR software to enhance production support and minimize downtime.
Residential Supervisor, 01/2003 to 01/2006
Bonnie Brae Residential Treatment CenterCity, STATE,
  • Oversee the overall workings of the onsite independent living cottage at a residential program.
  • Including Supervising staff and children.
  • Developed and implemented new independent living program.
  • Supervised 6 staff directly in an independent living setting.
  • Supervised 100 staff indirectly as the weekly senior staff.
  • Managed the budget for the home.
  • Created staff schedules and for the inner workings of the home.
  • Assisted in completing a department wide schedule for 100 employees.
  • Conducted staff meetings and supervision meetings as needed.
  • Participated in cross disciplinary team meetings.
  • Attended treatment team meetings.
  • Lead adventure based activities to increase team building for both the staff and the children.
  • Assisted the children in gaining employment and then acting as a liaison between the employer and the agency.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Ensured that each resident was provided caring, supportive and safe environment.
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
  • Promoted positive relations between residents and staff.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Enforced policies and safety standards through building and room rounds.
  • Solved grievances and complaints by collaborating with residents.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Conducted training and change management processes to improve operations.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Master's Degree: Organizational Leadership, Expected in
Columbia Southern University - ,
Bachelor's Degree: Criminal Justice, Expected in
American International College - ,

CPR Instructor

Elwyn Crisis Management

Additional Information

Certificate of Completion in FMLA

Certificate of Completion in Employment Law

Certificate in Completion of Compliance

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School Attended

  • Columbia Southern University
  • American International College

Job Titles Held:

  • Training Coordinator
  • Recruiting and Training Coordinator
  • Human Resources Training Coordinator
  • Residential Supervisor


  • Master's Degree
  • Bachelor's Degree

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