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Training Coordinator Resume Example

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TRAINING COORDINATOR
Summary

Accomplished Training Coordinator with 9 years of experience in Home Health Care; 4.5 years in Operations and 4.5 years in Training. Knowledgeable about Adult Learning theories and methods used in designing, developing and delivering successful training programs and adult learning concepts.

Highlights
  • Proficient in Microsoft Word, Excel, Access, and PowerPoint
  • Knowledgeable of Adobe Captivate
  • Expert Knowledge of HealthStream
  • Knowledgeable of Expert OJT
Accomplishments
  • Co-Facilitated the Train the Trainer sessions for the successful implementation of Regional New Talent Orientation
  • Led and implemented a successful roll out of a New HealthStream Node when moving from PeopleSoft to Kronos
  • Assisted with the planning and execution of the Triad and Support Center Family Fun Day
Experience
Training Coordinator
June 2011 to Current Advanced Home Care － High Point, NC

Support leadership and staff development training. Provide general assistance, planning, scheduling, technical expertise and support to all activities being performed within leadership staff and training.


  • Owner of New Talent Orientation and Customer Service Training
  • Create training materials and related documents
  • Facilitate training as needed to employees regarding Customer Service and new processes and procedures
  • Track and report achievement of organizational goals related to training Create and communicate training schedules
  • Provide technical assistance to learning staff on learning technologies (Lync, HealthStream, Video Teleconferencing)
  • Serve as primary administrator for HealthStream including monitoring data integrity from Kronos
  • Analyze processes and procedures and make recommendations for improvements to effectiveness and efficiency
Administrative Support Specialist
August 2010 to June 2011 North Carolina A&T State University － Greensboro, NC

Promoted to fulfill management functions within the department, including training current and new employees, serving as the key contact person for the department, having signature authority for the Chairperson, and assisted with the Dean of School of Agriculture and Environmental Sciences Search Committee.


  • Facilitate training to the department's office support team as necessary for them to accomplish their tasks.
  • Create training documents and guides for office support team.
  • Supervise administrative assistants, temporary employees, and work-study students.
  • Complete and submits hiring and separation paperwork for faculty, staff, and student workers
  • Manage various departmental and grant budgets.
  • Research, summarize and analyze selected data, market samples, and client feedback for inclusion of specific reports (i.e. Annual Report).
Patient Account Representative
November 2004 to November 2008 Advanced Home Care － High Point, NC
  • Assisted with sending documentation to physicians electronically.
  • Scheduled and administered in-services with physicians throughout North Carolina and Virginia to promote a more innovative and efficient way to complete their accounts documentation.
  • Conducted group session trainings on implementing and utilizing Inscrybe Software.
  • Served as support center/help desk for Inscrybe and Provider Link within Advanced Home Care; provided training within company when necessary.
Management Sales Lead
July 2003 to November 2004 Bath and Body Works － High Point, NC
  • Assisted sales associates in developing marketing strategies for company products.
  • Calculated daily sales goals to meet storewide weekly sales goals.
  • Verified and approved staff's weekly timesheets.
  • Processed daily sales closeouts and made nightly deposits.
  • Maintained inventory of store products.
After School Counselor
November 2001 to April 2004 Washington drive Resource and Enrichment Center － High Point, NC
  • Coordinated social enrichment activities and programs for grades sixth-eighth.
  • Tutored and supervised students in grades kindergarten-eighth.
  • Empowered students to lead group-wide informative discussions.
Education
Bachelor of Science : Business Administration, May 2011 High Point University － High Point, NC, USA GPA: GPA: 4.0

Double Major: Management Information Systems and Business Administration

Concentration: Economics

GPA: 3.43
Masters of Science : Adult Education, 2011 North Carolina A&T State University － Greensboro, NC, USA

GPA: 4.0

Kennedy Scholar
Skills

administrative, budgets, client, Customer Service, Customer Service Training, documentation, Environmental Sciences, help desk, hiring, Home Care, inventory, Kronos, leadership, marketing strategies, market, Access, Excel, office, PowerPoint, Microsoft Word, Multitasking, organizational, processes, Research, sales, scheduling, staff development, technical assistance, training materials, Video

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Resume Overview

Companies Worked For:

  • Advanced Home Care
  • North Carolina A&T State University
  • Bath and Body Works
  • Washington drive Resource and Enrichment Center

School Attended

  • High Point University
  • North Carolina A&T State University

Job Titles Held:

  • Training Coordinator
  • Administrative Support Specialist
  • Patient Account Representative
  • Management Sales Lead
  • After School Counselor

Degrees

  • Bachelor of Science : Business Administration , May 2011
    Masters of Science : Adult Education , 2011

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