training coordinator resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Successful training and educational specialist skilled in developing, implementing and optimizing corporate training programs. Data-driven leader with a hardworking approach and clear focus on strengthening companies from the inside out. Ready to apply over 20 years of training and educational experience to a challenging long-term position.
Skills
Strong written and verbal communication skills
Over 20 years of training and education experience
Employee coaching
Scheduling and schedule coordination
Learning Management Systems
Strong people skills
Ability to learn new systems and processes quickly and easily
Computer proficient, including Microsoft Office
Exceptional attention to detail
Flexibility and ability to adapt to rapidly changing environment
Consistently strong follow-up
Engaging sense of humor
Work History
Training Coordinator, 01/2017 - 02/2023 Basic Energy Services – El Reno, OK,
Evaluate success of training programs and recommended improvements to upper management to enhance effectiveness.
Gather data about course success and participant experiences to help with future course planning via corporate learning management system.
Monitor training reports within learning management system for respective roles to promote initial and annual training completion.
Work with central management to identify, plan, align and address training needs.
Provide recommendations for process improvements and discontinuation of ineffective or outdated methods.
Direct day-to-day administrative and operational functions for 36-bed facility, providing guidance and leadership to over 30 employees across more than 5 departments.
Responsible for all aspects of employee training, including onboarding of new employees, tracking annual certifications, creation of individual training plans, and partnering with Regional training staff to ensure training compliance is met.
Work closely with center’s Quality Unit to ensure that all employees’ training and day-to-day production activities meet all cGMP/Compliance regulations.
Oversee and track progress of new employees’ training through certification.
Continuously train employees on new or modified SOPs for all aspects of plasma collection process.
Create, train, and implement processes to enhance or improve plasma collection process.
Oversee and direct activities of designated trainers within plasma donation center.
Identify areas of improvement for all employees and processes.
Create training documents, job aids, and hands-on activities to support training and improvement of employee skills and new techniques
Conduct routine training effectiveness and competence observations of employees in all work areas.
Maintain and audit accurate and complete records and files of employee info, certifications, and training histories.
Maintain certifications in all areas of production.
Serve as center’s Safety Manager
Serve as member of Center Leadership Team
Serve as center’s Social Media Chairperson
Keep current with changes and trends by means of self-study, research, and both online and Grifols Academy Classes.
Maintain center’s computer equipment (thin clients, kiosks, cameras, finger scanners, etc., and assure that all related documentation is kept current and accurate.
Serve as sole center SME and implementation trainer/manager for migration to NextGen system
Train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Filed electronic and hard copy documents to maintain organized records.
Identified and resolved process issues to drive optimal workflow and business growth.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Assisted with processing of all daily memberships received on-site, by phone, by mail and by Internet for batching by Business Office.
Utilized Raiser's Edge database to determine if membership is current, lapsed or new and to verify address and other information on existing records.
Prepared memberships for entry by Database Specialist. This included accurate appeal coding, noting proper expiration dates, verifying eligibility of crew membership sales, and confirming all required information is present and legible before applications were released for batching process.
Worked with Senior Membership Representative on accurate fulfillment of membership materials such as membership cards, ride coupons, direct mail incentives, as well as standard and gift membership thank you letters.
Processed NetCommunity Internet purchases for batch upload into Raisers Edge by Database Specialist.
Sales Associate, 07/2014 - 11/2014 Sam Ash Music – City, STATE,
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to build rapport and loyalty.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Customer service and sales of orchestral and band instruments.
Managed customer information in sales database through accurate and timely data entry.
Utilized sales database to track follow-up of sales and to process thank you letters to customers.
Developed and executed strategic department based marketing plans involving in-store displays, customer satisfaction and vendor relationships.
Collected data on program efficacy through data analysis and implemented solutions for improvement.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Gathered data about course success and participant experiences to help with future course planning.
Responsible for training and user support of proprietary logistics software at United Rentals branches throughout US and Canada.
Teach primary and secondary dispatchers use of logistics program in classroom settings, typically from 2-8 people per class.
Facilitate conversion of each branch onto live version of program by coordinating with IT department.
Provide one-on-one coaching and support for dispatchers.
Provide one-on-one support to drivers. Support ranged from simply helping them on-site to riding along on deliveries to provide live support in real world situations.
Instruct upper branch management and service managers on separate software program which provides them reporting functions and ability to edit driver DOT logs when necessary.
Work with all levels of employees within branch setting to assist in understand improved workflow utilizing new systems. This includes branch/ops managers, dispatchers, outside sales reps, drivers, service managers and mechanics.
Education
Bachelor of Science: Education, Expected in - Jacksonville State University - Jacksonville, AL GPA: Status -
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