Training and Development Resume Example

Responsible for establishing daily production goals within the Distribution Center and monitors standards to improve performance. I lead and manage, through and with a staff of hourly team members. Perform research and analysis; assist in the design and development of distribution processes which include quality, safety, cost reduction and operations to facilitate continuous process improvement

Establishes daily production goals and monitors intra-day performance to achieve these goals

Participates in root cause analysis to identify problems and recommend changes

Monitors production standards and develops programs to improve operational throughput

Observes Team Members activities and work methods, recommends areas of opportunity

Coaches team members towards meeting goals.

Assists in training team members on distribution processes and equipment

Assists the Operations Manager in problem resolution relating to production, standard operating procedures, safety and quality

Evaluates the performance of Team Members and communicates feedback regarding job performance and expectations in a timely manner.

Participates on distribution project teams acting as a co-facilitator or fac

•Full responsibility for Pick, Stock and Replenishment teams with a direct impact on inventory accuracy, customer service and overall building performance.

•Results included productivity improvements and excellent safety record (6 year no lost time incidents). Quality (fill rate) and customer experience (99.2%+ ship on time) also both improved.

•Building was able to forgo a physical inventory due to accuracy of systemic inventory.

•Shipped out record units during our Peak season 2013 – Building record.

•Converted over 180,000 locations in our Active Mezz to handle the sheer volume of UPCs we needed for our 2014 peak season.

•Guides operations to meet or beat total center budget goals. Identifies and presents justification for new positions and non-payroll or capital expenditures to meet operational needs

•Partnered with peers (7-day 3 shift operations) to ensure process rigor and stability across all operations.

•Supervised operation of equipment and various gadgets of company and provide periodic and on-demand maintenance to ensure proper working of equipment's.

Fall 2007 – Summer 2008 Operations Manager Outbound Packing / Shipping

•Responsible for all facets of 1st shift Outbound Packing, and Shipping operations. Managed a team of over 100 individuals, and improved performance in Quality, Safety, and production rates.

•Guides operations to meet or beat total center budget goals. Identifies and presents justification for new positions and non-payroll or capital expenditures to meet operational needs

•Outbound Packing exceeded packing department CPU goal, yielding strong financial performance.

•Exceeded all customer service objectives for the year earning high ratings for SOT, Fill Rate and Customer Feedback Surveys.

•During Peak Season, directed teams of 150+ associates and met goals in Customer Service, and Quality.

•Ensured safe workplace behaviours and assisted in establishing team pride in maintaining orderliness and facility housekeeping.

•Provided hands-on direction to associates for the operation of the DC so that they contribute to the overall successful movement of merchandise within established levels of service, accuracy, and productivity standards.

•Worked closely with the training group to ensure associates are trained/cross-trained and certified in all operational areas. Recognizes training deficiencies and works with manager to retrain/address issues.

•Provided guidance to daily operations activities to ensure a high degree of coordination and cooperation between different areas, maintenance of clean and organized work place and the personal safety of all associates.

•Worked with the Area Manager, sets appropriate priorities for self and work teams to maximize speed and results; plans proactively to avoid crisis; handles unavoidable crisis effectively.

•Ensured associates are working towards continuous improvement goals and objectives. Enlists associates to offer suggestions for process/culture improvement and champions their cause.

•Responsible for tracking daily UPH and providing feedback to associates on their day to day performance.

•Open up new store from start to finish.

•Participated in the interviewing and selection of new team members.

•Understand and support store operations, policies and procedures

•Ability to finalize, transmit and process weekly time and attendance records and payroll

•Responsible to complete daily banking.

•Troubleshoots daily close out and shift sales analysis.

•Provided prompt, courteous customer service and professionally resolves customer issues

•Distinguished between acceptable and unacceptable employment applications, making recommendation for applicant interviews

•Conducts performance and disciplinary discussions in Store Managers absence

•Assumed Store Manager responsibilities when needed Assist the Store Manager with shift coverage in the event there are no other employees available to work

•Responsible for all operations of 3rd Shift Sortation operations. Managed a team of over 100 individuals, and improved performance in Quality, Safety, and production rates. This team supported the largest volume rates in Network for Holiday season 2005.

•Guided operations to meet or beat total center budget goals. Identifies and presents justification for new positions and non-payroll or capital expenditures to meet operational needs

•Sortation exceeded department CPU goal, yielding strong financial performance.

•Exceeded all customer service objectives for the year earning high ratings for SOT, Fill Rate and Customer Feedback Surveys.

•Recruited, train and assign jobs for employees as per individual skill and review employees' performance periodically

•Supervised and guide company's employees to manage human resources productively and efficiently as per company guidelines.

•Provided necessary guidance to company supervisor to operate facility as per existing guidelines.

•Performed all duties of manager in absence or when necessary to ensure routine performance and operation of all activities of company.

•Ensured effective implementation of all safety procedures to ensure safe working atmosphere for employees.

•Assisted management to prepare budgets and keep accounts as per company guidelines and state regulations and accounting standards.

•Assisted departments to efficiently handle ledgers, registers and other accounting data in computer aided environment

•Maintained employee attendance log register to assist department for tracking employees' performance and monitor any violation.

•Responsible for tracking daily UPH and providing feedback to associates on their day to day performance.

•Performed daily production 80% of work schedule work time above rate.

•Provided start of shift communication regarding safety and attendance.