Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
:
Summary
Enthusiastic customer service representative with in-depth knowledge of sales, account management and training
wanting to grow with a well known company.
Delivers positive experiences through high-quality customer care.
Highlights
Detail oriented Customer focused Multilingual Active listening skills Multi tasker MS Windows proficient Excellent communication skills Skilled problem solver Goal orientedConsistently meets sales goals Microsoft office expert Strong client relations Self-directed Self driven Strong interpersonal skills
Accomplishments
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Experience
Teller, 01/2015 - Current Oregon State Credit Union – Keizer, OR,
Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
Achieved proper compliance and accurate executive level reporting.
Organized weekly sales reports for the sales department to track product success.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Resolved product/policy issues and shared benefits of new technology.
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Maintained records related to sales.
Worked towards achievement of sales goals and met and exceeded sales target.
Helped customers with questions, problems and complaints in person and via telephone and in person.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Maintained up to date knowledge about the jewels and applied them to better assist the customer.
Consistently demonstrated appropriate selling behaviors to meet and exceed customer's expectations.
Assistant Manager, 07/2014 - 11/2014 Buffalo Wild Wings – Long Beach, CA,
Manage daily operations of the gas station and convenience store.
Compile and analyze daily shift reports to prepare monthly financial statements using Quick Books.
Handle close to $20,000 of cash each day and prepared daily bank deposit and administered payroll.
Answer product questions with up-to-date knowledge of sales and store promotions.
Ensure full compliance to loss prevention policies.
Assist customers with food selection, inquiries and order customization requests.
Manage staff, work with vendors and monitor sales.
Recommend alternative items if product was out of stock.
Sales Assosiate, 08/2011 - 12/2011 Advance Auto Parts – Niagara Falls, NY,
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Met and exceeded sales goals as an individual and as a team.
Engaged with customers in a sincere and friendly manner.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
Contributed to team success by exceeding team sales goals by 7%.
Described product to customers and accurately explained details and care of merchandise.
Education
BACHELOR OF SCIENCE: , Expected in 2014 - Oregon State University - Corvallis, OR GPA: GPA: 3.2 Member of the Active minds Club Member of the Phi Theta Khappa Club Member of the Active minds Club Member of the Phi Theta Khappa Club Status - GPA: 3.2 Member of the Active minds Club Member of the Phi Theta Khappa Club Member of the Active minds Club Member of the Phi Theta Khappa Club
TRANSFER DEGREE: , Expected in 2012 - ASSOCIATES OF ARTS OREGON - , GPA: Status -
: , Expected in - Chemeketa Community College - Salem, OR GPA: GPA: 3.5 Awarded the Honor Roll and Dean's list twice Status - GPA: 3.5 Awarded the Honor Roll and Dean's list twice
Skills
benefits, Strong interpersonal skills, Excellent communication, credit, client, client relations, Detail oriented, fashion, financial statements, listening, loss prevention, money, Microsoft office, MS Windows, payroll, policies, problem solver, Quick Books, reporting, selling, sales, sales reports, securities, telephone
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