Organized and detail-oriented Remote Deposit Specialist with four years of RDC Technical Support experience and five years customer service experience. Understands the risks that come along with Remote Deposit and how to determine who qualifies for Remote Deposit Service.
Awarded the 2012 President's Award for Excellence – Employee of the Year. Recipients of this award are nominated by their peers and then selected by Senior Management each year. Nominations and selection are based on customer service, work ethic and community involvement.
Delivered prompt, accurate and excellent customer service. Preformed daily teller task with no issues. Teller drawer was balanced at the end of the day with no outages. Examined checks for identification and endorsement. Was aware of all risks and red flags that came through the teller line. SAR's and CTR's were filled out and filed at the appropriate time.
Completed all of the same tasks as a teller with added responsibilities. Trained employees on cash drawer operation. Settled the branch the next morning. Responsible for making sure all teller drawers were balanced. Responsible to complete the branch monthly audit and submit it to The Business Banks Security Officer.Processed sales referrals and promoted bank services and products. Balanced the branch main cash vault at the end of every day. Settled the branch ATM machine every afternoon.
Process the daily charge backs and redeposits. Balanced and maintained federal funds that are kept at Suntrust. Process Daily SEI sweep accounts and distribute the clients monthly dividends. Processed and balanced TT&L tax payments. Researched and resolved customer issues on personal savings, checking and certificate of deposit accounts. Balanced all branch ATM reconciliations. Print daily statements for The Business Banks clients . Maintain seventy remote deposit clients for the bank. Provide technical support with PC issues that pertain to RDC. Service all scanners and repair when needed. Process all application documentation for each client by adding it to the system.Forwarding all documentation to the appropriate upper management for approval. Adding the client to the banks RDC client listing. Traveling to the clients office to install the scanner and thoroughly train the client on the system. Keep a inventory of all scanners. troubleshoot debit card issues. Process foreign items. Process incoming and outgoing wires.
Still preform all task as a Operational Specialist. Recruit new clients to bank with The Business Bank. Sell products and services to our clients. Maintain and make sure all clients are one hundred percent satisfied with the bank. Make cold calls to businesses in the surrounding branch areas.
Studying to obtain a Associates Degree in Business Management.
Studied the Principles of Banking where I learned the basic and continued knowledge of banking practices and later shared that knowledge with staff within The Business Bank.
Other classes to be noted that were also taken through AIB are Ethical issues for Bankers and Economics of Banking.
Studied the task it takes to become a emergency responder in Prince William County. Worked as a Volunteer Firefighter / Emergency Responder for six years.
Member of the Air Force ROTC program for my Junior and Senior year of high school. This program set forth skills to be proactive in the future and to practice discipline.
A team player on the Stonewall Jackson Raider Lacrosse Team as a offensive player my Senior year.
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