LiveCareer-Resume

teller resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • Religion:
  • Military service:
  • :
Professional Summary

Reliable,friendly,patient, flexible and accurate Head Cashier with strong cash handling and customer service experience spanning over five years. Proven record of working effectively in a retail environment, attention to details, managing cash register and performing related accounting procedures. Exceptional time management and multitasking skills.

Skills
  • Accuracy
  • Attention to details
  • Active listening
  • Cash register operations
  • Customer assistance
  • Western Union Agent
  • Safe verifications
  • Product and service sales
  • Multi-tasking ability
  • Cash handling
  • Wire transfers
  • Patients and flexibility
  • Friendly demeanor
  • Adaptability
  • Good listening skills
  • Acting skills
  • Teamwork
  • Goal oriented
  • Premier Customer Service
  • MS Office
  • Customer service
  • Problem resolution
  • Team building
  • Communications
  • Office equipment
Work History
Teller, 01/2020 - Current
Altabancorp Preston, ID,
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theftnswered telephone inquiries on banking products including checking, savings, loans and handy lines
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Opened accounts with cross sale ratio of 3 products opened
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Promoted products or services to each customer to consistently achieve sales targets
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Maintained balancing record with 100% rate of accuracy
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Coordinated daily cash reconciliation in high-volume location
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to tellers
  • Organized, stocked and maintained teller window area
  • Maintained teller drawer to perform bank transactions
  • Processed exchange and foreign currency
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Collected member loan payments
  • Assisted estimated 2 customers each 5 and remained poised and professional even in high-stress situations and when dealing with irate individuals
  • Maintained friendly and professional customer interactions
  • Sold cashier's checks, traveler's checks and money orders
  • Handled various accounting transactions
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
Cashier, Customer Service Associate and Western Union Agent, 08/2016 - Current
Navy Exchange Service Command,Gulfport City, STATE,
  • Western Union Agent
  • Being accurate on cash, check and coupons
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
  • Reviewed and resolved differences between accounting information and cash drawer
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked prices for customers and processed items sold by scanning barcodes
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Helped over 100 plus guests every day by processing payments, monitoring reward accounts and resolving service concerns
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Served needs of more than 100 plus customers in busy retail environment
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Educated customers on promotions to enhance sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Assisted customers with special services, account updates and promotional options
  • Reviewed weekly sales circulars and monitored price changes
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting
  • Doing FedEx shipping for customer and schedule pick up
  • Assiting Customers for refund,exchanges and applying credit card
  • Assiting customers for lay aways
Frontline Cashier, 07/2014 - 08/2016
Navy Exchange Service Command, Jacksonville City, STATE,
  • Managed customer relations and customer service through daily communication and interaction
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Processed purchases and handled payment transactions using POS system
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Educated customers on promotions to enhance sales
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Supported branding strategy by ensuring product displays aligned with corporate standards
  • Recommended items to customers based on specific needs and explained features and benefits
  • Issued receipts and processed refunds, credits, or exchanges
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
  • Developed and actualized customer service initiatives to decrease wait times
  • Utilized exceptional communication to connect with customers, assess needs and present solutions
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process
  • Skilled using cash register including processing sales discounts and refunds
  • Assisted with price verifications and implemented adjustments for discounts or promotions
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Energized and motivated in performing sales floor activities including merchandising and selling
  • Compiled customer feedback and recommended service delivery improvements to management
  • Greeted customers entering store and promoted sales or special programs
  • Informed customers about special promotions and provided detailed information for various products
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Checked identification per patron in any purchase and proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Checked prices for customers and processed items sold by scanning barcodes
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Education
High School Diploma: , Expected in 03/2003
-
Iligan City National High School - Iligan, Lanao del Norte
GPA:
Status -

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Resume Overview

School Attended

  • Iligan City National High School

Job Titles Held:

  • Teller
  • Cashier, Customer Service Associate and Western Union Agent
  • Frontline Cashier

Degrees

  • High School Diploma

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