Teller Resume Example Hancock Whitney

TELLER

Professional Summary

Reliable,friendly,patient, flexible and accurate Head Cashier with strong cash handling and customer service experience spanning over five years. Proven record of working effectively in a retail environment, attention to details, managing cash register and performing related accounting procedures. Exceptional time management and multitasking skills.

Skills

Accuracy
Attention to details
Active listening
Cash register operations
Customer assistance
Western Union Agent
Safe verifications
Product and service sales
Multi-tasking ability
Cash handling
Wire transfers
Patients and flexibility
Friendly demeanor

Adaptability
Good listening skills
Acting skills
Teamwork
Goal oriented
Premier Customer Service
MS Office
Customer service
Problem resolution
Team building
Communications
Office equipment

Work History

Teller, 01/2020 to Current
Hancock Whitney – Biloxi, MS

Identified sales opportunities and referred customers to branch partners in financial services
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theftnswered telephone inquiries on banking products including checking, savings, loans and handy lines
Answered telephone inquiries on banking products including checking, savings, loans and lines of
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Monitored customer behaviors and upheld strict protocols to prevent theft of assets
Opened accounts with cross sale ratio of 3 products opened
Checked amount details and fraud markers for transaction papers such as checks and money orders
Executed customer transactions, including deposits, withdrawals, money orders and checks
Promoted products or services to each customer to consistently achieve sales targets
Upheld strict financial controls by keeping funds secure and accurately transferring monies
Maintained balancing record with 100% rate of accuracy
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Coordinated daily cash reconciliation in high-volume location
Rapidly and efficiently prepared customer and ATM cash and change orders
Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to tellers
Organized, stocked and maintained teller window area
Maintained teller drawer to perform bank transactions
Processed exchange and foreign currency
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Collected member loan payments
Assisted estimated 2 customers each 5 and remained poised and professional even in high-stress situations and when dealing with irate individuals
Maintained friendly and professional customer interactions
Sold cashier's checks, traveler's checks and money orders
Handled various accounting transactions
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals

Cashier, Customer Service Associate and Western Union Agent, 08/2016 to Current
Navy Exchange Service Command,Gulfport – Gulfport, MS

Western Union Agent
Being accurate on cash, check and coupons
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
Reviewed and resolved differences between accounting information and cash drawer
Restocked, arranged and organized merchandise in front lanes to drive product sales
Checked prices for customers and processed items sold by scanning barcodes
Operated cash register for cash, check and credit card transactions with 100% accuracy
Processed POS transactions, including checks, cash and credit purchases or refunds
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Helped over 100 plus guests every day by processing payments, monitoring reward accounts and resolving service concerns
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
Served needs of more than 100 plus customers in busy retail environment
Used cash registers and POS systems to request and record customer orders and compute bills
Educated customers on promotions to enhance sales
Answered questions about store policies and concerns to support positive customer experiences
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Assisted customers with special services, account updates and promotional options
Reviewed weekly sales circulars and monitored price changes
Mentored new team members on POS system operation, customer service strategies and sales goals
Operated cash register for cash, check and credit card transactions with 100% accuracy
Organized and reported on financial information to document payment histories and assist with sound financial accounting
Doing FedEx shipping for customer and schedule pick up
Assiting Customers for refund,exchanges and applying credit card
Assiting customers for lay aways

Frontline Cashier, 07/2014 to 08/2016
Navy Exchange Service Command, Jacksonville – Jacksonville, FL

Managed customer relations and customer service through daily communication and interaction
Improved customer satisfaction ratings by addressing issues and fostering timely resolution
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Processed purchases and handled payment transactions using POS system
Cultivated customer loyalty, promoted repeat customers and improved sales
Provided primary customer support to internal and external customers in fast-paced environment
Educated customers on promotions to enhance sales
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Supported branding strategy by ensuring product displays aligned with corporate standards
Recommended items to customers based on specific needs and explained features and benefits
Issued receipts and processed refunds, credits, or exchanges
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
Delivered superior client services, fostering strong rapport, retention and satisfaction
Developed and actualized customer service initiatives to decrease wait times
Utilized exceptional communication to connect with customers, assess needs and present solutions
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process
Skilled using cash register including processing sales discounts and refunds
Assisted with price verifications and implemented adjustments for discounts or promotions
Offered advice and assistance to customers, paying attention to special needs or wants
Energized and motivated in performing sales floor activities including merchandising and selling
Compiled customer feedback and recommended service delivery improvements to management
Greeted customers entering store and promoted sales or special programs
Informed customers about special promotions and provided detailed information for various products
Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
Conferred with customers about concerns with products or services to resolve problems and drive sales
Checked identification per patron in any purchase and proof-of-age and refusing alcohol and tobacco sales to underage customers
Processed POS transactions, including checks, cash and credit purchases or refunds
Operated cash register for cash, check and credit card transactions with 100% accuracy
Checked prices for customers and processed items sold by scanning barcodes
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Restocked, arranged and organized merchandise in front lanes to drive product sales
Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Mentored new team members on POS system operation, customer service strategies and sales goals
Used cash registers and POS systems to request and record customer orders and compute bills
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance

Education

High School Diploma: 03/2003
Iligan City National High School - Iligan, Lanao del Norte

Work Achievement

2014-2015 Appreciation letter from General Manager
2016-2017 2nd place of customer survey with 100% sattisfaction
2017 part of Binggham award
2017-2018 first place on our store to educate customer and got customer signing in to our mobile couponing

Resume Overview

Companies Worked For:

Hancock Whitney
Navy Exchange Service Command,Gulfport
Navy Exchange Service Command, Jacksonville

School Attended

Iligan City National High School

Job Titles Held:

Teller
Cashier, Customer Service Associate and Western Union Agent
Frontline Cashier

Degrees

High School Diploma : 03/2003

Teller Resume Example

Resume Score: 80%

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