LiveCareer-Resume

teller resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Resourceful Branch Banker Associate offering more than 15 years of experience in challenging, fast-paced financial industry environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.

Skills
  • Excellent time management skills
  • Positive
  • Sales 
  • Reliable
  • Exceptional customer service
  • People Management
  • Mentoring
  • Compliance
  • Detail-oriented
  • High level of accuracy 
  • Employee training
  • Problem solving
  • Energetic
  • Cash Handling
  • Experience
    Teller, 12/2004 to 06/2015
    Midcountry BankHutchinson, MN,
    • Processed quarterly Vault and ATM audits with zero error rate.
    • Identified sales opportunities and referred customers to branch partners in financial services.
    • Coordinated daily cash reconciliation in high-volume location.
    • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
    • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
    • Executed customer transactions, including deposits, withdrawals, money orders and checks.
    • Rapidly and efficiently prepared customer and ATM cash and change orders.
    • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
    • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
    • Promoted products or services to each customer to consistently achieve sales targets.
    • Processed exchange and foreign currency.
    • Handled various accounting transactions.
    • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
    Teller Supervisor, 06/2015 to 07/2019
    Great Western BankLexington, NE,
    • Assisted customers with setting up or closing accounts, completing loan and credit applications and signing up for new services.
    • Promoted products or services to each customer to consistently achieve sales targets.
    • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
    • Assisted estimated 125 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    • Processed quarterly Teller, Vault and ATM audits with zero differences.
    • Maintained balancing record with 95% rate of accuracy.
    • Met and exceeded sales goals by promoting bank products and services in every interaction.
    • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
    • Liaised between bank branches regarding best practices and operations.
    • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
    • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
    • Enforced company policies and procedures to strengthen operational standards across departments.
    • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
    • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
    • Delegated daily tasks to team members to optimize team productivity.
    • Supported sales management to optimize business development.
    • Managed personnel scheduling, facilitating adequate coverage to meet demand.
    • Oversaw branch team with four customer service representatives and implemented training for all new employees.
    • Worked with regulatory representatives to complete accurate filings and maintain compliance.
    Branch Banker Associate, 07/2019 to Current
    PNC BankCity, STATE,
    • Offers every customer exceptional service levels by remaining friendly and professional during every transaction.
    • Researched and resolved customer issues on business and personal savings, checking and lines of credit accounts.
    • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
    • Maintained optimal financial controls by securing funds and making accurate transactions.
    • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
    • Met and exceeded sales goals by promoting bank products and services in every interaction.
    • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
    • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
    • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
    Education and Training
    High School Diploma: , Expected in 2004
    All Saints Central High School - Bay City, MI
    GPA:
    Activities and Honors

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    Resume Overview

    School Attended

    • All Saints Central High School

    Job Titles Held:

    • Teller
    • Teller Supervisor
    • Branch Banker Associate

    Degrees

    • High School Diploma

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