Teller Resume Example First Merit Bank

TELLER

Summary

Resourceful Branch Banker Associate offering more than 15 years of experience in challenging, fast-paced financial industry environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.

Skills

Excellent time management skills

Positive

Sales

Reliable

Exceptional customer service

People Management

Mentoring

Compliance

Detail-oriented

High level of accuracy

Employee training

Problem solving

Energetic

Cash Handling

Experience

First Merit Bank | Bay City, MITeller12/2004 - 06/2015

Processed quarterly Vault and ATM audits with zero error rate.
Identified sales opportunities and referred customers to branch partners in financial services.
Coordinated daily cash reconciliation in high-volume location.
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Promoted products or services to each customer to consistently achieve sales targets.
Processed exchange and foreign currency.
Handled various accounting transactions.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.

Chemical Bank | Bay City, MIchiganTeller Supervisor06/2015 - 07/2019

Assisted customers with setting up or closing accounts, completing loan and credit applications and signing up for new services.
Promoted products or services to each customer to consistently achieve sales targets.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assisted estimated 125 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Processed quarterly Teller, Vault and ATM audits with zero differences.
Maintained balancing record with 95% rate of accuracy.
Met and exceeded sales goals by promoting bank products and services in every interaction.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Liaised between bank branches regarding best practices and operations.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Delegated daily tasks to team members to optimize team productivity.
Supported sales management to optimize business development.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Oversaw branch team with four customer service representatives and implemented training for all new employees.
Worked with regulatory representatives to complete accurate filings and maintain compliance.

PNC Bank | Bay City, MIBranch Banker Associate07/2019 - Current

Offers every customer exceptional service levels by remaining friendly and professional during every transaction.
Researched and resolved customer issues on business and personal savings, checking and lines of credit accounts.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Maintained optimal financial controls by securing funds and making accurate transactions.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Met and exceeded sales goals by promoting bank products and services in every interaction.
Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.

Education and Training

All Saints Central High School | Bay City, MIHigh School Diploma2004

Resume Overview

Companies Worked For:

First Merit Bank
Chemical Bank
PNC Bank

School Attended

All Saints Central High School

Job Titles Held:

Teller
Teller Supervisor
Branch Banker Associate

Degrees

High School Diploma

Teller Resume Example

Resume Score: 80%

Resume Overview

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