Versatile and highly motivated banking professional that has demonstrated success in selling and referring financial products and services. An outgoing and positive team player that is highly skilled in building rapport and relationships with members and getting those conversations to identify their needs on an individual basis. A fully capable teller with an exceptional background in customer service, sales and relationship building (be it with members or coworkers). Able to quickly adapt and accommodate any given situation, and address any questions/concerns with member satisfaction in mind.
Skills
Relationship/rapport building
Excellent team-player mentality
Willingness to succeed and wanting others to as well
A sense of pride and happiness in assisting members and being able to identify what we can do to benefit them
Understanding of financial products
Always brings a cheerful and positive attitude no matter what kind of adversity the day brings
Education
Crestwood High SchoolSumter, SCExpected in 06/2014High School Diploma:GPA:Status
Provided excellent customer service through a warm and friendly demeanor, keen professionalism, and efficient service.
Employed meaningful conversation tactics to discover member needs (present and future) and using those to identify sales opportunities in the branch.
Became proficient in using Alkami, which enabled me to assist members with any of their online banking needs. Would also take the time to navigate them through the app and show them basic functions (transfers, transaction history, estatements, etc.) so that they can fully benefit from our online banking experience. I have also helped used this knowledge to help other tellers become more comfortable with the program as well.
Learned and utilized Star station and Card Wizard to better assist members with issues they may be experiencing, as well as being able to play a more vital role in the branch and being able to cover the front desk when needed.
Became proficient in all teller duties, to include maintaining a cash drawer and teller transactions.
Consistently found ways to bolster my knowledge of branch operations, products we offer, and procedures to help with my own development and to help the team. I took advantage of the trainings and modules we had available, as well as by signing up for web seminars when available.
Offered any advice and assistance I could to the other tellers to help them reach their goals as well. I accomplished this by checking in on them periodically to see how their conversations were going, asking what they felt they were struggling with, and setting daily challenges.
Made myself available to answer any questions or even get involved in conversations with members to help drive home the sale when managers/seniors were unavailable.
Created a channel, updated daily, to keep up with branch updates, goals, and a recap of what we went over each morning.
Raising Cane'sRoadside Assistance Agent
Lewisville, TX, 11/201612/2018
Provided a superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems promptly.
Utilized probing questions to uncover the issue the customer was having and their location in order to dispatch the appropriate service provider in a timely manner.
Promoted to the Accident Management team after just 4 months with the company due to consistently exceeding my customer survey rating, never dropping below a 94% the entire time I was with the company.
Would make notes to follow up with customers in particularly stressful situations to make sure they were getting the help they needed.
My ability to adapt quickly to situations, gather all necessary information, and going out of my way to ensure service was completed earned me a spot on the Dedicated Accident Management team, where I was assigned up to 100 cases to follow up on and maintain from the initial tow to the final repairs.
Target WarehouseStock Select
City, STATE, 05/201510/2015
As a stock select team member, my primary duties were to fulfill online customer orders and replenish warehouse stock.
Due to my ability to adapt and eagerness to learn, I fully completed my training in 2 weeks instead of the 3 months typically allotted.
Consistently did 10x what my expected daily production goal was, which got me promoted to a zone leader after being with the company less than a month. This put me in charge of a team of 14 people, as well as the opportunity to train all of the new hires in the warehouse.
With no training for the position, I just based my decisions off of what made the most sense to me, which lead to the entire warehouse portion of the company adopting my philosophy and changed the way each warehouse was ran.
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