Over 3 years of experience with customer service and sales. Successful at improving customer retention. Organized, motivated and hardworking with proficiency in MS excel, MS PowerPoint
Skills
Goal-oriented
MS excel
Bilingual
Excellent work ethic
Exceptional time management skills
Ability to work under pressure
Work History
08/2013 to 09/2016
TellerWaggoner National Bank – Vernon, Texas
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Created member account profiles on Waggoner Bank online banking program.
Maintained friendly and professional customer interactions.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
06/2014 to 05/2015
Sales Dillards – Wichita Falls, Texas
Documented all customer inquiries and comments thoroughly and quickly.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Answered customer questions about product availability and shipment times.
Met Sph goals
Education
2014
Associate of Science
: General Studies Vernon College - Wichita Falls, TX
Current
Bachelor of Arts : Spanish Midwestern State University - Wichita Falls, Tx Public Relations and Advertising minor
