Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated technical consultant with diverse operational experience in both IT development and business revenue analysis. Several years of experience creating customized solutions to address specific customer requirements, improve overall productivity, and dramatically increase efficiency. Extensive IT and network experience including building a complete system architecture from the ground up to meet specific client requirements.

  • Technology planning
  • Data and information management
  • Product integration
  • Strategic planning and review
  • Project documentation
  • Business Systems Analysis
Technical & Revenue Cycle Consultant, 04/2019 - Current
Aspire Business Solutions City, STATE,
  • Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations
  • Developed IT system specifications after evaluating customer's nature of work and business volume
  • Solved clients, IT issues - Determined changes, recommended quality software, projected modifications of software, hardware, and networking
  • Decommission of computers/networks
  • Directed account management and customer training on company technical software and tools for new accounts and new users.
  • Researched and documented existing and new processes for IT Support Teams and interacted with business users and other IT groups to gather business requirements for proposed system enhancements
  • Provided business mentoring, consulting and training to assist clients in determining business strategy and achieving profitability goals.
  • Communicated issues, resolutions and project status to IT management and user community and ensured the deadlines were met, but more importantly quality was delivered
  • Developed and implemented policies to resolve outstanding balances.
Behavioral Health Clinical Applications Coordinator, 03/2015 - 02/2019
Kenaitze Indian Tribe City, STATE,
  • Promoted awareness of the importance of data validity and ensured compliance of HIPAA, 42 CFR part 2, and HITECH regulations.
  • Collaborated with Behavioral Health staff and administration to implement, optimize, maintain, and upgrade the EHR through building functions and training end-users to use the EHR to optimize daily functions.
  • Optimized process/system by successfully customizing and configuring the EHR.
  • Ensured documentation and billing modules function accuracy by collaborating with healthcare revenue cycle staff.
  • Act as a specialist/integrator in the implementation and ongoing support of multi-service clinical software applications used for the Behavioral Health electronic health record (EHR).
  • Coordinate with staff and other application coordinators to implement integrated packages, resolve conflicts, provide support on related software modules, and ensure smooth operations.
  • Partner with department directors and health system administrators to develop and update behavioral health documentation and process workflows.
  • Support design, setup, and implementation of all reporting functions within the EHR.
  • Troubleshoot deficiencies and errors that occur in the electronic record.
  • Collaborate with programmers and developers in local testing of software, identifying software problems, and requesting enhancements.
  • Provide high-level technical support answering inquiries, organizing training sessions, making suggestions on future products and services, producing reports, and providing troubleshooting.
  • Identify and evaluate processes related to information flow through active coordination with agency staff.
  • Perform data gathering and workflow analysis and identify areas for system build that support workflow improvement.
  • Facilitate the development of conversion mapping tables, including validation and balancing.
  • Create, implement, and manage an audit and compliance processes.
Panel Management Specialist/Medical Clinical Applications Coordinator, 12/2013 - 03/2015
Kenaitze Indian Tribe City, STATE,
  • Key contributor in planning and implementing the medical EHR system.
  • Enhanced capabilities of case management teams by providing ongoing optimization and training.
  • Supported all medical patient referrals and maintained provider-patient panels.
  • Maintained the Tribe's Meaningful Use/GPRA Measurement Progression to ensure compliance of all measures as required by the federal government.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Associate of Applied Science: Health Information Technology, Expected in 05/2023
Eastern Gateway Community College - Steubenville, OH
Activities and Honors
Results-oriented professional with hands-on experience in quality improvement, meaningful concurrent health data processing, and exchange across a multidisciplinary team. Proven track record of establishing and sustaining exceptional clinical staff relations resulting in improved clinical documentation standards, compliance with reporting requirements and revenue optimization. Spearheaded and executed a clinical documentation improvement program resulting in full compliance with regulatory/accrediting agencies and their reporting requirements. Skilled in identifying and overhauling systemic deficiencies to impact performance across cost, time, and quality requirements. Adept in identifying potential issues and providing action plans for minimizing and eliminating risk.
Additional Information
  • Additional Experience as an Orthodontic Assistant, Coombs Orthodontics, Anchorage, AK , Education, License, & Affiliations Dental Assisting Certificate Certified Orthodontic Assistant Mat-Su Career Tech High School Life and Health Insurance License

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Resume Overview

School Attended

  • Eastern Gateway Community College

Job Titles Held:

  • Technical & Revenue Cycle Consultant
  • Behavioral Health Clinical Applications Coordinator
  • Panel Management Specialist/Medical Clinical Applications Coordinator


  • Associate of Applied Science

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