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surgery scheduler resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Organized and dependable motivated candidate knowledgeable about working with facilities; patients and medical staff to set up minor procedures and complicated surgeries; pain cases and radiology. Detail orientated team player with good problem solving, relationship building and communication skills. Fluent in english and spanish. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Strong Customer Service
  • Managed Patient Information
  • Data Entry
  • Front/ Back Office Clerk
  • Phone Operator
  • Customer Communication
  • Registration
  • Scheduler In and Out Patients
  • Scheduler for Radiology and Pain cases
  • Translator for spanish speaking patients
  • Check in and Check out patients
  • Creating New Patient Accounts
  • HIPAA Compliance
  • Educating Patients Up Coming Surgery or Procedure
  • Facility Correspondence
  • Payment Plan Options
  • Copay Collecting
Experience
06/2010 to 09/2022
Surgery Scheduler Alliance Community Hospital Bolivar, OH,
  • Worked with operating facilities to schedule procedures on behalf of 28 orthopedic surgeons.
  • Scheduled follow-up appointments as designated by physician.
  • Located scheduling barriers and implemented appropriate solutions.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Conveyed information to patients about arrival times and preoperative procedures.
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Arranged hospital admissions for patients as required.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Transltor for spanish speaking patients.
03/2007 to 06/2010
Buisness Office Pacific Dental Services Arcadia, CA,
  • Inventoried room, front office and housekeeping supplies and made orders to restock.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Translator for spanish speaking patients.
01/2002 to 12/2006
Medical Coding and Billing Specialist Bronson Battle Creek Battle Creek, MI,
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
  • Quickly responded to staff and client inquiries regarding CPT codes.
  • Submitted and accurately processed insurance claims with related medical code verifications and assessments.
  • Maintained strict confidentiality with adherence to HIPAA guidelines and regulations.
  • Investigated rejected and denied claims, correcting applicable coding.
  • Submitted clean claims to insurance companies electronically to secure payments.
  • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
  • Handled daily high volume calls to schedule patients for eye appointments.
  • worked in Credentialing Physicians to various insurance companies.
01/2001 to 01/2003
Referral Coordinator Valley Spine Center City, STATE,
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Developed productive working relationships with numerous insurance company representatives.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Consulted with staff on resolution of complex service issues.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • worked with patients to deliver excellent and direct individualized patient care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Translator for spanish speaking patients.
Education and Training
Expected in to to
GED:
TCC - Fort Worth, TX
GPA:
Status -
Languages
Spanish:
Professional
Negotiated:

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Resume Overview

School Attended

  • TCC

Job Titles Held:

  • Surgery Scheduler
  • Buisness Office
  • Medical Coding and Billing Specialist
  • Referral Coordinator

Degrees

  • GED

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