LiveCareer-Resume

surgery scheduler resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Highly-motivated and committed job seeker with a history of meeting company needs. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Time Management
  • Appointment Scheduling
  • Epic Systems
  • Problem-Solving
  • Detail-Oriented
  • Verbal and Written Communication
  • Critical Thinking
  • Customer Service
  • Office Workflow Support
  • Patient Health Information Access
  • HIPAA Compliance
  • Medical Records Verification
  • Patient Interviews
  • Patient Referral
  • Patient Billing
  • Calendar and Appointment Management
  • Relationship Building
  • Scheduling Tests and Procedures
  • Collaboration and Teamwork
  • Medical Charting
  • Administrative Support
  • Patient Database Maintenance
  • Preparing Treatment Rooms
  • Taking Client Histories
  • Data Entry
  • Calendar Management
  • Data Confidentiality
  • Computer Skills
  • Schedule and Calendar Management
  • Mail Sorting and Distribution
  • Multi-Line Phone Systems
  • Billing and Coding
  • Team Collaboration
  • Inventory Replenishment
  • Mail Management
  • Meeting Planning
  • Understands Medical Procedures
  • Inventory and Supply Management
  • Updating Medical Records
  • Patient Relations
  • Cleaning and Organizing
  • Procedure Assistance
  • Clear Communication
  • Problem Anticipation and Resolution
Education and Training
Oak Grove High School San Jose, CA Expected in 1999 High School Diploma : - GPA :
Experience
Amita Health - Surgery Scheduler
Carol Stream, IL, 12/2019 - Current
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Scheduled follow-up appointments as designated by physician.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Located scheduling barriers and implemented appropriate solutions.
  • Worked with operating facilities to schedule procedures on behalf of 5 or more General and Vascular surgeons.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Scheduled and confirmed patient appointments and consultations.
  • Arranged hospital admissions for patients as required.
  • Interviewed patients to complete case histories and intake forms.
  • Distributed treatment and procedural information to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Maximize operating room utilization by appropriately booking the right type of surgery case by priority and length of time using case management software.
  • Create move cancel and reschedule cases for multiple service lines as needed keeping surgery scheduled and wait list updated daily adhering to the local turnaround policy and guidelines.
  • Manage and edit case depot as needed.
  • Utilize protocols to determine and communicate proper patient prep utilizing appropriate systems to check record and coordinate necessary lab tests and prescriptions in form of cost share above obligations identify and document any medical allergies and conduct screening questionnaires.
  • Schedule cancer case within 13 days urgent cases within 24 to 48 hours as well as elective cases.
  • Communicated with 20 or more patients daily regarding pre operative procedures gather relevant health history to accurately schedule
  • Reached out to all patients within two days of case creation for initial contact.
  • Schedule surgeries on blocks to make high efficiency points
  • Order supplies implants expanders or equipment contact outside vendors for other supplies that are needed
  • Received recorded and addressed incoming and outgoing communication via telephone/e-mail and messaging.
  • Exemplified closed loop communication with patients and rendering healthcare providers to ensure all surgical clearances insurance authorization history and physicals were complete prior to surgery.
  • Establish and maintain strong communication channels with surgeon physician assistant medical assistant personnel radiology team insurance specialist and surgery staff.
Treasure Coast Community Health, Inc. - Medical Assistant
Oslo, FL, 02/2017 - 03/2020
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Incorporated outside records into charts and EHR.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
Children's National Medical Center - Staff Assistant
Upper Marlboro, MD, 03/2019 - 12/2019
  • Opened, sorted and distributed incoming mail and processed outgoing mail.
  • Gathered and sorted data for inclusion in reports and files.
  • Served as contact person and source of information to maintain good communication with clients.
  • Answered incoming calls and recorded accurate messages.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Executed record filing systems to improve document management and organization.
  • Obtained signatures for financial documents and internal and external invoices.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Coordinated repairs for office equipment to keep equipment functional and running.
  • Maintained positive working relationship with fellow staff and management.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Broke down boxes for garbage and recycling.
  • Reserved and managed meeting room availability.
  • Encouraged and improved cross-department internal communication.
  • Assisted with set up for social events and food deliveries.
  • Received and distributed mail, letters and packages.
  • Monitored office services mailbox for business support needs and requests.
Omni Hotels - Rooms Controller
Asheville, NC, 03/2001 - 02/2017
  • Confirmed room rates and verified match to market codes and company expectations.
  • Trained new employees on Marriott Hotels standards and procedures to enhance operational efficiency.
  • Consulted with housekeeping and reservation departments to provide status updates on guest rooms.
  • Processed check-outs and fairly resolved disputed charges while adhering to company policies.
  • Confirmed reservations, sold upgrades, assigned rooms and issued keys quickly and efficiently to achieve positive experience for guests.
  • Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
  • Oversaw day-to-day operations of front desk, housekeeping and concierge services.
  • Fielded guest issues and complaints and reported to employees or general manager.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Issued room keys and escort instructions to bellhops.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Verified customer credit to establish payment method for accommodations.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Date-stamped, sorted and racked incoming mail and messages.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Reviewed accounts and charges with guests during check out process.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Computed bills, collected payments and made change for guests.
  • Input and confirmed reservations for guests.
Languages
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Oak Grove High School

Job Titles Held:

  • Surgery Scheduler
  • Medical Assistant
  • Staff Assistant
  • Rooms Controller

Degrees

  • High School Diploma

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