Accomplished [Job Title] with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Team Leader experienced in directing activities,Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Highly skilled Patient Care Technician with more than [Number] years' practical experience in an assisted living environment. Established in assessment, counseling, consulting on medications and treatment, lab work, documentation and administrating treatment. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Skills
Project Management
Business Development
Experience in Software
Leadership
Sales expertise
Product promotions
Accurate Money Handling
Guest Services
Cleaning
Organization
Customer service
Troubleshooting
Responsible
Team Building
Work History
10/2020 to 03/2021
Super 8 by Wyndham Chartwell Retirement Residences – Edmonson, TX,
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
Worked with management team to implement proper division of responsibilities.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Approved regular payroll submissions for [Number] employees within [Software].
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Onboarded new employees, including training, mentoring and new hire documentation.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Monitored office supplies by checking inventory and placing orders.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Maintained transaction security by verifying payment cards against identification.
Used [Software] to process reservations, check-ins and check-outs.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Kept accounts in balance and ran daily reports to verify totals.
Collected room deposits, fees and payments.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Confirmed relevant guest information and payment methods to prevent fraud.
06/2018 to 09/2020
Health Care AidePCA – City, STATE,
Worked to improve and enhance patient lives through effective and compassionate care.
Developed rapport to create safe and trusting environment for care.
Administered medication as directed by physician.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
Maintained clean, safe and well-organized patient environment.
Supervised daily activities and provided assistance when needed.
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Helped clients manage money, pay bills and shop for groceries or personal items.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
03/2016 to 02/2019
springhill Suites By Marriott Front Desk/Housekepper – City, STATE,
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Worked on cleaning team to service hotels, offices and other commercial buildings.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Cleaned and stocked [Number] rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Operated power equipment tools such as backpack vacuums for up to [Number] hours per shift.
Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
Documented and reported all necessary facility and building repairs observed.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
Resolved customer issues quickly and notified [Job Title] immediately when problems escalated.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Monitored office supplies by checking inventory and placing orders.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Carefully transcribed phone messages and relayed to appropriate personnel.
Prepared weekly employee work schedules for team members.
09/2011 to 12/2015
Montivista Rehabilitation & Skilled CareHospitality Staffing – City, STATE,
Collaborated with various team members to meet guests' requests.
Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
Used [Software] to record guests' check-ins and check-outs.
Greeted and assisted [Number] guests every day and gathered information about each reservation.
Scheduled work hours for [Number] employees to achieve adequate manpower coverage.
Increased customer service ratings significantly through personable service.
Increased revenue by implementing new ideas that resulted in full occupancy [Number] days per week.
Secured spa and restaurant reservations by phone and on-site for guests.
Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
Offered appropriate reservation options based on expected attendees when coordinating events.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Expected in 05/2011 to to
High School Diploma: Moanalua High School - , GPA: Status -
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