Highly motivated professional with a strong operations background and extensive experience in project management and team building. Proficient with data management systems and student analytic platforms such as Canvas (LMS), PeopleSoft, Tableau, Salesforce (CRM). Aiming to leverage my experience and knowledge to effectively contribute to your organization.
Skills
Project Management
Adaptability
Interpersonal Communications
Operations Management
Leadership and Team Building
Collaboration
Critical Thinking
Proficient in Microsoft Office Suite
Strategic Management
Financial Reporting and Analytics
Operations Management
Organization Information Systems
Corporate Finance
Competitive Strategy
Planning and Coordination
Good listening skills
Work History
Student Success Coach, 03/2018 - Current Park University – Mccdc Quantico, VA,
Data driven through student analytics and predictive models, success coach's reviews data to support proactive groups and ensure participation in university support services, student academic programs and cultivate habits that will result in academic success within online environments.
Maintain live Success Coach Team Communication Plan and weekly strategic plan.
Collaborate alongside System Support and Development Team to customize student performance data reporting accessibility within Salesforce and Tableaus.
Organize and analyze data within all platforms to identify trends, opportunity, and provide goal-oriented recommendations to ensure student retention.
Evaluate overall retention efforts of FIU Online through data audits, withdrawals, re-admission, mid-term, grade-checks, and registration hold reviews.
Manage, maintain, and resolve Salesforce student cases.
Manager of Safety, Security, and Facilities, 04/2016 - 03/2018 State Of Louisiana – Livingston, LA,
Supervised 20 Licensed Class D Security Guards and 10 Maintenance/Engineering employees.
Developed Schedules, Budgets, Operating Expenses and work flow processes for Security and Maintenance/Facility Departments.
Executed smooth transition as key member of Purchase and Acquisition Team who was responsible for purchasing Palm Springs General Hospital.
Established and implemented Environment of Care, Life Safety, and Emergency Management policies and procedures to ensure compliance with regulatory agencies and stabilize operations.
Streamlined processes and eliminated waste throughout Security and Facility/Plant Operations departments. Experienced 20% overall reduction of operating budget which reflected $150,000 savings in year one of acquisition.
Lead project manager for 246-bed acute care hospital projects mandated by The Agency for Healthcare Administration (AHCA) and Joint Commission to meet compliance with standards of participation and retain deemed status (2018).
Lead project manager for several permitted construction projects throughout Hospital and adjoining office buildings.
Effectively passed inspections from The Agency for Healthcare Administration (AHCA), HVAC, Mechanical, and General Inspections and received Certificate of Occupancy with The City of Hialeah on said permitted projects.
Guided periodic facility/safety inspections and oversaw remedial action for potential hazards.
Safety and Emergency Preparedness Coordinator, 06/2012 - 04/2016 Nicklaus Children’s Hospital – City, STATE,
Planned, coordinated and evaluated Safety, Life Safety, Emergency Management and Decon Team activities of Nicklaus Children's 289-bed pediatric specialty hospital.
Coordinated and participated in several regulatory inspections/surveys.
These agencies included but are not limited to: Det Norske Veritas Healthcare, Inc.
(DNV), The Joint Commission, Agency for Healthcare Administration (AHCA), Centers for Medicare & Medicaid Services (CMS) Regulatory Accreditation Surveys as well as county and fire inspections.
Built and Trained staff on hospital wide Active Shooter Response Plan, code R.A.I.N.
Developed and established Ebola Response teams which created protocols, procedures, and training.
Lead Trainer for Ebola Response procedures, Ebola Response Plan, and Donning/Doffing of Personal Protective Equipment (PPE) coordinated training of over 500 nurses and first responders in Ebola Readiness.
Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
Safety Officer and Emergency Management Leader, 10/2008 - 06/2012 Larkin Community Hospital – City, STATE,
Planned, coordinated and evaluated several departments including Safety, Life Safety, and Emergency Management activities of Larkin's 146-bed acute care hospital.
Guided Senior Management on all aspects of Environment of Care, Life Safety, and Emergency Management regulations.
Ensured hospital-wide compliance in all environment of care, life safety and emergency management standards.
Coordinated and participated in all regulatory inspections/surveys from The Joint Commission, Agency for Healthcare Administration (AHCA), Centers for Medicare & Medicaid Services (CMS) Regulatory Accreditation Surveys as well as county and fire inspections.
Lead project manager for several permitted construction projects throughout The Hospital and adjoining office building.
Received Certificate of Occupancy and Certificate of Completion from The Agency for Healthcare Administration (AHCA), HVAC, Mechanical, and General Inspections.
Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
Inspected worksites, practices and gear for compliance with established safety standards
Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards
Developed safety training procedures and documented into manuals for distribution to all staff members
Conducted safety audits and investigated plant quality issues
Inspected facilities for adherence to fire, hazard and safety guidelines
Education
Master of Business Administration: , Expected in 2015 - Florida International University - Miami, Florida GPA:
Bachelor of Science: Health Service Administration, Expected in 2013 - Barry University - Miami, FL GPA: Magna Cum Laude
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