Student Success Coach Resume Example Company Name

Tyrah MatahjiAmeen

Summary

Highly accomplished Student Advocate and Cross-functional Liaison with over 8 years' combined experience in education, program development and leadership. Expertise in coaching adult learners, goal setting and recommending strategies to eliminate barriers to success. Demonstrated leadership skills that align educational and program objectives and facilitate communication between students, learning partners, team, and upper leadership. Seeking to leverage background and education to take next career step in people management as an Training and Development Manager or Recruitor.

Skills

Cultural competency
Microsoft Office
Relationship building
Training & Development
Business Administration

Team development strategies
Verbal and writing communication
Project planning
Leadership
Organization

Experience

Student Success Coach
City, StateCompany Name/Sep 2019 to Current

Develop and adhere to an effective coaching strategy that includes communicating expectations and goals to current and potential students either through oral or written communications.
Develop and implement coaching strategies for successful student progression.
Led presentations around OKR development.
Mentored over 3 new hires and assisted with their onboarding experience.
Coordinate and lead team building and bonding events.
Coordinate career exploration and preparation workshops.
Sourced potential candidates for upper management roles.
Managed and coached a caseload of over 280 students, leading to 22 High school graduates within 7 months.
Spent 25% of my day outreaching to students, while sustaining metrics of - 80% or higher towards outreach, averaging 75.5 minutes a day to talk time, and 50% or above to two-way communication.
Shared responsibilities in managing diversity efforts within the Black Guild Network, including facilitating ERG programs, aiding in vision and mission statement development, interrogated cross-functional partnerships.
Identified three major challenges in the Orientation to High School start date presentation, and joined a taskforce to implement new technologies and reconstruct language to ensure effective communication to Penn Foster Students.

Office Administrator and Bookkeeper
City, StateCompany Name/Dec 2018 to Sep 2019

Developed, implemented, and managed an inventory system for a new warehouse.
Develop and maintain strong vendor partnerships while conducting price negotiations.
On-boarded over 10+ new hires into Metric, processed relocation paperwork, conducted benefit enrollment process.
Work directly with compliance and the Manager of Processing on any compliance or quality issues.
Coordinate with hiring managers to identify staffing needs.
Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
Assess candidate information, including resumes and contact details, using our Applicant Tracking System.
Resolve problems that arise in relation to delivery dates, quality, specifications, quantity or cost of purchased goods or services.
Provide spend reports to managers every week.
Develop SOP's for new and current positions.
Outsourced to other vendors saving the company over 21% of profits.

Staff Coordinator
City, StateCompany Name/Apr 2018 to Nov 2018

Plan and execute special events in conjunction with the Director of Catering and Events.
Design job descriptions and interview questions that reflect each position's requirements.
Develop training tools, SOP's and managed over 165+ staff members.
Liaise with recruiting agencies to fill vacancies in a timely manner.
Develop work schedules by allocating employees in shifts and positions.
Tracked timekeeping and time off requests.
Collaborate with payroll to ensure correct employee compensation and reconcile invoices.
Ensure compliance with internal and external policies and regulations.
Prepare and submit reports on staffing operations.
Maintain pricing integrity and propose upscale menus for clients.
Operate as an onsite-manager and assist staff as needed during functions.

Career Center Student Intern
City, StateCompany Name/Aug 2015 to Dec 2017

Designed and implemented recruiting strategies to hire BIPOC candidates.
Facilitate Career Development workshops for Graduate and Undergraduate Students.
Assist students in exploring career pathways.
Conduct workshops to help build candidates' skills and improve their chances of employment.
Review resumes and assesses candidates' eligibility for specific job openings.
Sourced and attracted candidates by using social media and coordinated hiring events.
Developed mentoring programs, training materials, SOP's, and communication templates for future student ambassadors/employees.
Directed and designed training video and flyers for CSU students.
Developed a budget and hosted the Ramapalooza event & API event.
Surveyed and evaluated attendees to identify areas for growth and improvement.
Initiated an annual event in the Asian Pacifica Islander Cultural Office at CSU Campus.
Strengthened the Career Center's brand through presentations to over 150+ students and through social media.

Education and Training

Master of Science: Organizational LeadershipBellevue UniversityApr 2021City

GPA: 4.0

Bachelor of Arts: Journalism And Media CommunicationsColorado State UniversityDec 2017City

Major in [Public Relations]

Bachelor of Arts: Ethnic Studies Colorado State UniversityDec 2017City, State

Major in [Diversity, Equity, Inclusion & Multicultural Media]

Resume Overview

School Attended

Bellevue University
Colorado State University

Job Titles Held:

Student Success Coach
Office Administrator and Bookkeeper
Staff Coordinator
Career Center Student Intern

Degrees

Master of Science : Organizational Leadership
Bachelor of Arts : Journalism And Media Communications
Bachelor of Arts : Ethnic Studies

Student Success Coach Resume Example

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