LiveCareer-Resume

student success advisor resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Organized and dependable candidate. Well-versed in comparing plans, writing reports and explaining benefits. Excellent communication, organizational and successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.

Skills
  • Conflict Management
  • Attention to Detail
  • Calm and Professional Under Pressure
  • Multitasking and Organization
  • Critical Thinking
  • Medical Terminology
  • HIPAA Regulations
  • Client Advocacy
  • Strategic decision-making
  • Excellent oral and written communication
  • Use of FACETS, Oracle, EPIC,
  • Student Development
  • Student Recruitment Knowledge
  • Incoming Credit Evaluation
  • Funds Disbursement
  • Benefits Structures
  • Open Enrollment
  • ADP Workforce Now
  • Compensation and Benefits
  • Performance Improvement
Work History
Student Success Advisor, 11/2017 to Current
Amda College, , Baltimore, MD
  • Ability to work independently while working remotely
  • Conducted academic advisement services for students on a recurring basis to maintain educational progression.
  • Excellent verbal and listening skills; ability to converse over the phone effectively and coherently.
  • Assisted students choose courses/ programs that matched their skills and interests.
  • identified the educational and professional goals of potential students by provides guidance on all areas of the enrolling process, including admissions standards, program standards, funding choices.
  • 5 years of placement and career service experience.
  • Knowledge and experience with vocational school placement and career services
  • Uses professional knowledge and perspective to build rapport, overcome obstacles, and guide prospective students through the decision-making process.
  • Sets clear expectations with prospective students regarding program requirements, while helping them identify options to develop a personalized plan for success.
  • Proactively followed-up with prospective students from first contact through the completion of the first term and assisted in overcoming obstacles in the process.
  • Developed and implements a plan for generating referrals and personally developed inquiries from all current and prospective students and personal and professional networks and establishes and maintains a network of employers.
  • Documented all interactions with prospective, active, and inactive students within institutional information systems and utilizes internal systems with proficiency and accuracy in creating, maintaining, and updating student records.
Benefits Analyst, 07/2015 to 10/2017
Csg Systems Incorporated, , Sparks, MD
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Successful execution of renewals and mid-year modifications, worked closely with carrier partners, groups,Brokers and internal resources.
  • overseen projects for implementation, renewal, and the middle of the year.
  • As it relates to client benefits renewal procedures, collect, examine, and document benefit plans as per client plan designs.
  • Inform clients/ Brokers about the configuration status and any modifications made to the existing system setup.
  • serve as a point of contact between the client and EDI Team regarding carrier feed status.
Quality Assurance Analyst, 07/2013 to 07/2015
Cracker Barrel Old Country Stores, , Baltimore, MD
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Monitored product standards and quality-control programs.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Planned and devised cohesive test plans for projects using advanced testing technologies.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Benefits Specialist I- Benefit Analyst , 03/2006 to 07/2013
Staffing Agency-, , Largo, MD
  • Researched and resolved basic product and service issues from Brokers, clients and their employees to maintain accurate and timely responses.

Education
BBA: Bachelors, Expected in 09/2022
Strayer University - Washington, DC
GPA:

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Student Success Advisor
  • Benefits Analyst
  • Quality Assurance Analyst
  • Benefits Specialist I- Benefit Analyst

Degrees

  • BBA

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