LiveCareer-Resume

solution specialist resume example with 1+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • System Performance Assessment
  • Interpersonal Skills
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Training Materials Development
  • Organizational Skills
  • Customer Relationship Management
  • Software Troubleshooting
  • Safety Regulations
  • Spanish Translation
Experience
11/2022 to 11/2022 Solution Specialist Nokia | Alpharetta, GA,
  • Made targeted product and service recommendations based on customer needs.
  • Performed updates, installed new components and set up programs.
  • Resolved customer account and billing problems.
  • Troubleshot customer devices
02/2019 to 06/2020 Cashier Amita Health | Cedar Park, TX,
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Used suggestive selling techniques to promote add-on sales.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed refunds for worn, damaged and broken merchandise.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Helped with purchases and signed customers up for rewards program.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed sales transactions to prevent long customer wait times.
02/2020 to 03/2020 Crew Member Marcus Corporation | Appleton, WI,
  • Tailored orders to address customer allergies and gluten concerns.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Drove team success by quickly completing assigned tasks.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Organized and restocked supplies to support operations and team productivity.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Upheld high standards of productivity and quality in operations.
  • Took orders from patrons and input selections into store computer system.
  • Assisted patrons in making menu selections.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
11/2019 to 02/2020 Crew Member Marcus Corporation | Madison, WI,
  • Tailored orders to address customer allergies and gluten concerns.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Drove team success by quickly completing assigned tasks.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Organized and restocked supplies to support operations and team productivity.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served food quickly for positive guest experiences.
  • Upheld high standards of productivity and quality in operations.
  • Took orders from patrons and input selections into store computer system.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
Education and Training
Expected in 10/2022 to to High School Diploma | Time4Learning, Jacksonville , TX, GPA:

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Resume Overview

School Attended

  • Time4Learning

Job Titles Held:

  • Solution Specialist
  • Cashier
  • Crew Member
  • Crew Member

Degrees

  • High School Diploma

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